At the start of December, I bought a new Pioneer DVD player from Richer Sounds and picked up the claim form to send off for the free DVDs. I filled the form out and sent it to them with my receipt from RS that had my full address on. BTW, I wrote the address very clearly on the form and is as follows (obviously changing real details): Als Project Flat 8 Fake Building Fake Street Faketown Somewhere CC11 1CC On Friday (03/01/03), I went to the post office to pick up a package that was too big for my letterbox and the bloke behind the desk gave me the package. As I was about to leave the sorting office, he asked me if I had a relative living in the same area as a package they had in the office had my name on it but addressed differently. Luckly, he knew well (and I am the only one in my town with my name) so gave me the package. The label on the package read: Als Project 22 Fake Street Faketown Somewhere CC11 1CC The thing that really annoyed me was the fact that it was supposed to be address to me plus my debit card number was written on the form for the p&p (weren't allowed to use credit cards) so if someone else got hold of this, they could have used it. I am livid that they would do something like this. Firstly, they should have put the correct address on the label in the first place and secondly, they should have crossed off the number once they used it (or kept the claim form). Where do I write to complain about this? Should I also let Pioneer know (as well as the people responsible) as they have used this company to promote their goods so it essentially affects their customers. Do any other people who took part in the offer had any trouble like this (this doesn't just affect Pioneer customers, LG, Sanyo, Toshiba and JVC people too).