3 Free DVD Offer Complaint

Alsproject

Active Member
At the start of December, I bought a new Pioneer DVD player from Richer Sounds and picked up the claim form to send off for the free DVDs.

I filled the form out and sent it to them with my receipt from RS that had my full address on.

BTW, I wrote the address very clearly on the form and is as follows (obviously changing real details):

Als Project
Flat 8 Fake Building
Fake Street
Faketown
Somewhere
CC11 1CC

On Friday (03/01/03), I went to the post office to pick up a package that was too big for my letterbox and the bloke behind the desk gave me the package. As I was about to leave the sorting office, he asked me if I had a relative living in the same area as a package they had in the office had my name on it but addressed differently. Luckly, he knew well (and I am the only one in my town with my name) so gave me the package.

The label on the package read:

Als Project
22 Fake Street
Faketown
Somewhere
CC11 1CC

The thing that really annoyed me was the fact that it was supposed to be address to me plus my debit card number was written on the form for the p&p (weren't allowed to use credit cards) so if someone else got hold of this, they could have used it.

I am livid that they would do something like this. Firstly, they should have put the correct address on the label in the first place and secondly, they should have crossed off the number once they used it (or kept the claim form).

Where do I write to complain about this? Should I also let Pioneer know (as well as the people responsible) as they have used this company to promote their goods so it essentially affects their customers.

Do any other people who took part in the offer had any trouble like this (this doesn't just affect Pioneer customers, LG, Sanyo, Toshiba and JVC people too).
 
S

Sgt.Colon

Guest
I took advantage of this offer for a DVD player I had purchased on behalf of my brother in law and the disks turned up without any problem. :)
 

alextgreen

Active Member
Every Richer receipt says complaints should be addressed to Julian Richer personally - address is as on your receipt.
 

Alsproject

Active Member
Originally posted by alextgreen
Every Richer receipt says complaints should be addressed to Julian Richer personally - address is as on your receipt.
Yes but this promotion has nothing to do with Richer Sounds.

It is a joint promotion between the people who setup the DVD offer and the manufacturer, (Pioneer, Toshiba, LG, Sanyo, JVC)
 

hornydragon

Well-known Member
Yes but this promotion has nothing to do with Richer Sounds.
But if J Richer does what he says as the largest HiFi retailer in the country they will know who did it and the contract of sale for the DVD is with RS I would copy the complaint to him and pioneer uk, I would bet that RS will respond before pioneer.
 

Desticado

Active Member
Originally posted by Sgt.Colon
I took advantage of this offer for a DVD player I had purchased on behalf of my brother in law and the disks turned up without any problem. :)
At your's or his? ;)
 
S

Sgt.Colon

Guest
Originally posted by Desticado
At your's or his? ;)
LOL... it did cross my mind but then honesty won out. Git still owes me £3.00 for P&P though :mad:
 

Desticado

Active Member
Originally posted by Sgt.Colon
LOL... it did cross my mind but then honesty won out. Git still owes me £3.00 for P&P though :mad:
Honesty is good.

I'd have honestly ordered the dvd's as commision for arranging the purchase for him. :D
 

paulMK

Standard Member
Hiya

How long is typical for delivery?

Sent mine off about 2 weeks before Christmas.

Still not arrived :mad:

Oh Well :confused:

Regards

PaulMK
 

wilber

Novice Member
mine took over 4 weeks to arrive so don't despair
 
S

Sgt.Colon

Guest
Originally posted by Desticado
Honesty is good.

I'd have honestly ordered the dvd's as commision for arranging the purchase for him. :D
Poo. Never thought of it that way :confused: :)
 

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