....and what a joke Sky are when it comes to customer service. My original box failed in July (after 9 months), and that was replaced with a refurb (which winds me up anyway). The replacement box had been fine until this evening when it wouldn't play the remainder of a show recorded yesterday, and which it had happily play the first 25 minutes of this morning. I ran a power cycle, and now the box won't come out of standby. I've tried a software update - that finished and made no difference, and doing a full reset - which doesn't light up the green play sign, but just lights up the circle around the outside (does this mean anything?). The box doesn't respond to any remote signals or to any of the buttons on the box itself. Phoned the useless halfwits at Sky 'Technical Support' (an oxymoron if ever there was one) and needless to say nothing worked. We then came to the "we can send an engineer out but it'll be £65". After I'd stopped laughing I pointed out that a) the box is 1 week out of warranty (which I think should be a year again anyway), and b) that Sky have had over £2k out of year over the years. He relented and then tried to compound his error by saying that he'd have to get someone to ring back to arrange a no-fee visit and that wouldn't be until Tuesday, and then another 2/3 days from then for the actual visit - meaning I'd be Sky-less for a week or more. I managed to get onto someone more senior who booked me a no-fee visit for Tuesday (v. important as Deadwood is on that evening) so I expect another refurb box. As a product they have a winner. As a company they suck Satan's fat one. Twice.