2 consoles with black screen pre-logo at the same time

cathurman

Novice Member
My husband and I both have a PS5 digital console to play online together. No problems since November 21. We went on vacation and took our consoles with us. When we tried to connect to the vacation TV's neither console was connected and we saw a message that the input had been locked. Now we are home and BOTH consoles fail to detect and show only a black screen. We have tried different HDMI cords and different TV's with the same result. We have blindly gone into safe mode to adjust resolution and HDCP (can't see safe mode menu either but we can tell the button clicks are working because the consoles restart when expected), and no luck. Sony says it is likely a hardware issue and send it in, but an identical hardware issue on two different consoles at the exact same time seems suspect to me. Any ideas?
 

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