Received PSP from Amazon yesterday. It has at least 14 dead pixels spread all over the screen - probably more as some are close together. I have complained on email and they agreed to a straight swap as soon as they receive new stock in a week or so. I have refused to send them my PSP until they tell me they have a replacement ready. While I can use it for games without seeing the pixels, with movies, it stands out like a sore thumb.