I swear these clowns are scan.co.uk in disguise. I ordered Layer Cake from them three weeks ago, and the only correspondence I've had from them was a few minutes later to tell me they'd taken my money, with a link to the transaction itself. Looking at the order, it's said "In Process - On Order with our Suppliers" for the entire three weeks. Worse still is the fact that they're still selling the DVD on their website at the discounted price, even though they clearly don't have any stock, so I'd imagine they're building up some customer satisfaction with others right now too. It's my experience in my 5 years of purchasing online that the speed at which the product is delivered to you is inversely proportional to the speed at which they take your money. I won't be using them again, that's for sure. Well done on attracting customers and then proving to them why it's better to pay that extra pound.