having just had virgin media installed tv, phone, broadband and V+ and being so pleased i am now on the verge of cancellation. i have been unable to get online for the last hour. i called the helpline for broadband and was told that i should call an 0906 number for 1 pound a minute to get help with this problem. having been on hold for 10mins i can't imagine how much that was going to cost. i was then cut off when i tried to be put through to customer services. i am realistic and realise that customer services in big companies is bad but this seems excessively poor. so i need to know if this is a common problem with their service? are there times when you can't get on line. Does anyone know of any other numbers to get help on? Or are things just suffering under the wait of excessive demand? sorry to moan.