What did Sony say to your query? I know in Malaysia if you registered your PS5 they were giving an additional 3 months free of warranty.
I haven‘t been in contact with Sony - I don‘t think I got an additional 3 months warranty from them unfortunately.
Ok, I’ve been in work over new years so have only just had chance to look at this again. I have not sent off any further emails but have drafted another one that is less nice, and hopefully covers all the points (particularly relating to consumer law) that I should be emphasising (and see below for a time stamped screenshot of the known bug/error issue that can cause a PS5 malfunction in the worst case scenario):
Thanks for your reply. I have very reasonably requested for a repair under warranty given the circumstances whilst your response is extremely unreasonable.
I actually received the PS5 console (please see attached screenshots for emails to confirm this) from Currys via DPD courier on 8th December 2020. My warranty starts from the date of official receipt (under online/long distance selling regulations) not the date of purchase.
The PS5 malfunctioned on Friday 24th Dec 2021 (issue was reported Tues 28th December 2021 - please refer to time stamped screenshot of the malfunction).
This equates to console being 16 days past warranty, or technically 11 days past the standard warranty from the date of reporting issue when you factor 365 days in a year. Also considering that I would have 2 years standard warranty in the EU, which the UK was part of when the console was purchased. Therefore you are being very unreasonable to insist that I require a diagnostic report before you will consider repairing the console.
Based on The Consumer Rights Act 2015: Section 9 - Goods to be of satisfactory quality:
(2)The quality of goods is satisfactory if they meet the standard that a reasonable person would consider satisfactory, taking account of —
(b)the price or other consideration for the goods (if relevant)
The quality of goods (PS5) has not been satisfactory taking into the account the price paid of £449.00 and developing a documented malfunction in just over 12 months
(3)The quality of goods includes their state and condition; and the following aspects (among others) are in appropriate cases aspects of the quality of goods—
(a)fitness for all the purposes for which goods of that kind are usually supplied;
I reiterate, considering the PS5 is a premium product costing £449.00, the goods supplied by Currys has not been fit for purpose nor has it been durable in developing an malfunction from a known error in just over 12 months.
I feel you have not considered my screenshot picture provided showing the known malfunction, nor the online evidence corroborating the screenshot evidence. From PlayStation Universe website:
No piece of technology on the planet is immune to having the odd hiccup, and the PS5 is no exception, with bugs and errors of its own, and this guide will show you how to fix the “Too Many USB Devices Connected To PS5″ error that can potentially pop up on your screen
(Source:Guide: How To Fix "Too Many USB Devices Connected To PS5" Error - PlayStation Universe)
This known error has resulted in the very worst case scenario of making my console currently unusable and requiring repair. I should not have to first incur expenses to obtain a qualified engineer’s diagnostic report to confirm this when I have already provided ample evidence of the issue. The screenshot picture evidence and PSU website article proves this is a PS5 console internal hardware technical issue and not something that is caused by neglect or wear and tear.
If you do not have the authority to deal with this, please escalate this matter to a senior agent. If Currys dismiss my valid claim I will seek assistance from my credit card provider under The Consumer Credit Act Section 75 and/or present my case to The Small Claims Court. I await your response.