Like many others who upgraded to sky hd on the sky website i expected £15 credit to be added to my account,i have been waiting since last september and nothing. I phoned sky billing and they assured me it would be added to the february payment which is due on the 12th. Last thursday i studied my on line account and guess what it wasnt there but to make matters worse they had cocked it up completely,instead of crediting me with £15 they had debited me £45. I again phoned sky billing,they apologised realising they had made a mistake but refused to put it right for the february payment and promised to reimburse me £60 on my march payment. Surely this cannot be right,it is plain robbery,they think they can use other peoples bank accounts as their own. I complained hard and loud and asked to speak to a supervisor,they said none were available at that time and promised one would phone me,i am still waiting.