customer service

  1. C

    Hardware issues Microsoft not interested

    Xbox one s crashed a couple of times playing CoD Warzone, I checked and updated the console software but once installed it would start but not run and shoes a e 102 message. I’ve tried both reset options but neither run. I’ve downloaded the offline system update (following each step) but when I...
  2. S

    Jamo and Klipsch poor customer service

    Jos olet hankkii kaiutinjärjestelmän. Vältä Jamo- ja Klipsch-tuotemerkkejä. Minulla on Jamo-kaiuttimet ja ongelmia niiden kanssa. Jamo-valmistaja ei ole kiinnostunut ongelmastani, koska he ovat saaneet rahat. Kukaan ei vastaa kysymyksiin asiakaspalvelussaan, vaikka kysymys kysyttiin lähes kaksi...
  3. M

    Richer Sounds Service

    I just wanted to write about the customer service I received from Richer Sounds. I came on here last week to see if anyone had had issues with their Samsung JS8500 and notice there’d been a few. My screen had started bleeding on the sides and had gradually got worse over the last 2 months...
  4. F

    Question VR customer service

    Does anyone know who has the best customer service in the VR business? I currently have oculus and want to buy a different product because their customer service is horrible.
  5. A

    Question Registered Blind- Philips customer service a joke

    I bought a 65 inch Philips for my husband as he has a deteriorating condition and is registered blind due to partial sighted. We connected up a Sonos beam and could not get it to work. So exchanged for a Yamaha 290. Still no good. Philips just send a list of whole things to do but still no good...
  6. JanisZieds

    Online customer service experience for Tesla-Survey

    Good afternoon Tesla enthusiasts! My name is Janis Zieds and I am currently doing my thesis assignment for HU University of Applied Sciences Utrecht in The Netherlands on “How the car manufacturer, Tesla, can improve its online customer service experience?”...
  7. gibbsy

    In praise of Marantz customer service.

    My Marantz SA8005 failed the other night within it's warranty period. Main problem was that I had bought it from Audible Fidelity which has sadly gone under. So I fired off an e-mail to Marantz customer services asking where to take the unit for repair. Very quickly it was answered with a link...
  8. Shaf76

    Sony Firmware Update Bricked my AV reciever

    Hi, I have a home cinema setup, that's a projector, screen and speakers connected to my PS4. I also use a Sony STR DN 1050. Last week i attempted the firmware update from Sony and the av reciever is no longer working. I contacted Sony who offered some advice, which did not resolve the issue...
  9. A

    Communal dish dilemma : Sky -Lovedigital - Firstport management. Im stuck in the middle

    I've had a running problem getting sky q installed last november Eventually lovedigital were forced to add a new box in the communal cupboard when i threatened to cancel the skyq order. Unfortunately now i have an intermittant problem problem with certain channels and no one wants to own the...
  10. P

    Humax Lacking Customer Service

    Does anyone know of any issues at Humax? I bought a DTRT2000 Youview box about two weeks ago from Humax Direct. Within a few days I noticed it going into Maintenance Mode each morning. My first email a week ago asked them if there was anything I could do such as an update of software or change...
  11. gibbsy

    Stoneaudio, Poole. Dreadful customer service.

    For the last few weeks I have been trying to track down an Oppo HA1 headphone amp. Various searches found Stoneaudio of Poole, Dorset. On their website it did indeed show that they had the Oppo available in both black and silver. The website works on a traffic light system with green showing 'in...
  12. B

    Question Bad Sony Customer Service Experience

    We have had a long and drawn out experience with poor quality in Sony's high-end TV's and even worse customer service. I've joined the forum after reading it without participating for some years because I felt the need to share this experience with others. I am doing the same on other forums...
  13. Mich Smit

    Superfi customer service

    Superfi customer service I recently bought Monitor Audio Silver 300 speakers from Superfi Nottingham online. During the first delivery attempt the courier returned the speakers to Superfi with the boxes badly damaged. Brodan at Superfi assured me that the speakers were not damaged. He ordered...
  14. Phil Hinton

    Outstanding customer service - Lookers Ford Sunderland

    I know that on a forum we normally post about problems and issues in the search for answers and when we get good service we don't tend to post about it for whatever reason. However I have just had an excellent experience from my dealer that I felt I had to share to show that sometimes good...
  15. pwg2411

    Question Philips 65PUS7601 Banding Issue. Poor Customer Service.

    I purchased a Philips 65PUS7601 to replace my existing 55PUS8809. On setting it up I looked forward to viewing my favourite subject football via Sky UHD. On my first viewing, I immediately noticed a problem as the camera panned from one side of the screen to the other. Basically, the grass...
  16. Ptb1001

    Richer sounds really are going downhill fast

    Over the years I must have spent 10’s of thousands of pounds at Richer sounds. I always chose them as they seemed to give sound advice and I always got good deals. Recently things seem to have changed for the worst. Just simple basic things. For example I purchased two Onkyo AV amps, I...
  17. scarty16

    Customer Service from Google

    Thought I would share this. I have an almost 2 year old Nexus 6P (great phone), but since I have upgraded to Oreo Android 8, it has had battery issues, in my case it shuts down at 20% left. Basically if you look on-line lots of people have this issue, different % values but basically the same...
  18. Jono17

    Question Richer Sounds - Customer Service for returns

    Hi all, I just wanted to see how others found Richer Sounds customer service when dealing with a faulty product? In my case its my Sony TV and was fobbed off to Sony direct which has been the worst experience of my life. TV is around 12mths old and has so many issues. I was hoping that buying...
  19. DustinD

    Is Pioneer customer service wrong? Too much receiver for my speakers?

    Newbie here. My brand new receiver that I scrimped and saved for is now in safe mode,and won’t turn on, and I am super frustrated. It was shutting down over and over while I was trouble shooting, and I guess I did it one too many times, hence the safe mode. Can someone tell me what is...
  20. danmc_82

    Poor Customer Service From Lenovo

    3 Months ago I bought a Lenovo PC online. This weekend just gone a fault accured with the keyboard. On the Saturday the number "9" stopped working from the top row of numbers. The following day the"U" popped up out of its fitting and cannot be put back on due to an issue with the clips. I rang...
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