Samsung pulls the plug on Galaxy Note 7

Samsung says turn it off, now!

by hodg100 Oct 11, 2016 at 1:23 PM

  • Following a series of high profile incidents, Samsung has seemingly pulled the plug on the Galaxy Note 7, terminally.
    Samsung had already recalled the first batch of Note 7’s after it emerged that units in the Far East had been reported as exploding or bursting in to flames. Samsung then embarked on a product replacement programme in the US and other countries – not the UK – but within weeks of the new ‘fixed' handsets being issued, more reports of misbehaving Note 7’s emerged, culminating in the embarrassment of a Southwestern flight being evacuated before take-off owing to a passengers’ device catching fire in his pocket while being powered down.

    In the last week alone, five more incidents of incendiary Samsung Galaxy Note 7’s were reported leading to the cessation of sales and replacements by all major US networks and retailers yesterday (10/10/2016). Samsung subsequently issued a statement to the effect that they were to temporarily halt production runs while the issues were addressed but it seems that Samsung has now had enough of the negative PR and has pulled the plug on the product altogether.

    A statement issued today (11/10/16) by Samsung UK reads:

    For the benefit of consumers’ safety, we have stopped sales and exchanges of the Galaxy Note7 and have consequently decided to permanently stop production. We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.

    We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available at their original point of purchase.

    We would advise all readers who currently own a Samsung Galaxy Note 7 to contact your network or retailer immediately in order to arrange its return.

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