I thought I would share my experiences with Virgin Media this month on the forum so others don't get caught out by the same nonsense from Virgin Customer 'Services'... I tried to upgrade to the 50MB XXL package from 20MB XL package (£80 set-up charge!) but failed miserably! Engineer/fitter who came to do the upgrade had no wireless router for me (advertised as free with the install on the flyer I was sent with my bill and prompted me to phone up and order the upgrade) and showed me an electronic handheld device clearing stating my order specified “No router required” - he told me to get the modem installed by him anyway and to call up and request the router to be sent to me via courier. BIG MISTAKE! I called the afternoon of the install and was told upto seven days for delivery and that I'd have to do a self install of it. (£80 activation and installation charges and I have to do half of it myself!) Well I accepted this and I waited nine days for delivery of this wireless router but nothing came so I called them up, they said something had been done wrong and it had been ordered incorrectly and they assured me that a router was now being sent to me, guaranteed delivery within three working days… Five working days later still no router had arrived. Most annoying seen as the installation guy said he had routers in his van but couldn't give one to me because “computer said no”. Great. I've been a 10mb then 20mb Virgin Media customer for three years now and Blueyonder/NTL before that, first paying Virgin £35 a month for 10MB then £37 a month when the 20mb service was rolled out. The 50mb service is not cheap - £50 a month and the idiots can't even post me out a router! It's now been two weeks since my 50mb 'upgrade' but I haven't had any benefit of it because my router is three years old and caps the speed to just over 20MB. So I called and cancelled it this morning - why am I paying the extra for a service I cannot receive?! I'm a very reluctant Virgin Media customer now and I'm actively looking to change supplier (Be Internet do 24MB ADSL for £21.50 a month) and I would like to warn others about allowing an engineer to visit to only do half the job - you'll never get the other half done via the call centre people regardless of their promises! I'm so glad I don't have phone and TV with these idiots! Buyer beware!