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Thoughts on Overclockers Uk

Discussion in 'Computer Systems' started by SirDoss, Aug 17, 2009.

  1. Faust

    Faust Member

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    So how silent is it then? Are we talking whisper quiet as in almost silent or can you hear the fans?
  2. SirDoss

    SirDoss Member

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    I can hear the fans but they're not very loud at all compared to my wife's laptop, probably around the volume of the PS3 fans. I haven't really paid it too much attention to be honest but they haven't drawn too much attention to them anyway.
  3. Faust

    Faust Member

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    Hmm! not much help really as I've never seen a PS3 or Xbox working never mind heard their fans. To give you something to compare it to, if my HP is on without the screen then the only indication that gives it away as being on is the blue "on" light. Is that how quiet yours is? I find it incredibly hard to gauge quietness in stores due to the stores size and obviously if you go the mail order route then you have no idea until you switch it on. I had no idea that the HP was so quiet it was just sheer luck though I suppose the ViV logo should have given it away as they are meant to be used in a lounge if you wish
  4. SirDoss

    SirDoss Member

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    Okay. I was posting from work before but I'm at home now.

    When you first turn the pc on or it's loading something the fans are definately noticeable, they are quite loud. This seems to only last for about 10 seconds though and then it settles down. Once settled down although I can hear it, it is very quiet and I must point out that there is no other noise in the room as I haven't bought any speakers yet. I'd say that if I had the slightest bit of music or other background noise then I doubt I would hear it at all.

    Have you got Sky HD? The reason I ask is trying to find something to compare it to. I have Sky HD and the fans on the Sky Box are more noticeable than the pc. I hope this helps.
  5. Faust

    Faust Member

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    I'm more worried about your Sky+ HD box now than I am the computer. I have a Pace Sky HD box and to be honest I've never heard the fan come on yet. I used to be able to hear my old Sky+ box fan if there was no other noise and I can hear the fans kick in when I turn on my Plasma TV but only just. I can just about hear my HP computer which is in a small home office and that's if there's no other background noise.
  6. Speedy624

    Speedy624 Member

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    I ordered a graphics cards which was supposed to ship with the new Batman game and glasses, 2 weeks on i'm still waiting for the game. Was told it was shipped Monday but I know that's ******** as i'm still waiting, everytime I call nobody seems to be able to provide me with a tracking number. I don't like there customer service and tbh will not be using them again.
  7. SirDoss

    SirDoss Member

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    If you look on the Sky HD forum you'll find that most people's fans are quite loud on their boxes.

    Point is, I'm sat virtually on top of my base unit and it's very quiet, if I'm not actually listening out for it then I wouldn't really notice it.
  8. Faust

    Faust Member

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    Good, that's handy to know next time I'm looking at a new base unit. Not really worth building your own anymore as your lucky to source the parts for less than the cost of a manufactured unit.

    I have read one or two people having noisy fans on their HD box but that's only usual when there is a fault, lack of ventilation or a particular brand e.g. Amstrad. The Pace box is ultra quiet.

    P.S. don't load up to much in the way of software and applications etc. as it will all have to come off again in 4 weeks time when W7 is released.
  9. SirDoss

    SirDoss Member

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    Yeah thanks Faust, I've just put a couple of games to play on for now and that's it. I think you would be quite happy with one of these units if you ever wanted one, I am anyway, it looks tidy aswell and on the offer I felt I paid a good price.

    P.S. Thanks for your help mate.
  10. jazzert100

    jazzert100 Member

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    This is a long post, heres a summary.
    Spend £1200 get a knackered PC and spend 6 weeks tryin to get your money back!!


    I recently had the misfortune of dealing with Overclockers.co.uk paid £1200 for a PC which arrived faulty.
    Contacted them the following day, 3 days later it was collected ,2 days after they promised.
    It was finally sent back "fixed" 5 days later surprise surprise it was worse than ever as in it wouldn't boot at all, previously it would boot in safe mode.
    Called service again,told them I wanted my money back, emailed confirming my position.
    I was assured that the refund would be processed that day.
    PC was eventually collected,again later than promised.
    No refund appeared but 5 days later I got an email saying the PC was being sent back!!
    I contacted service again was told "some idiot engineer sent it back" and was assured that the refund would be processed once again.
    No refund appeared!
    Can you see a pattern!!
    I called again,the usual speel refund assured, asked to speak to a manager,
    surprisingly noone available, left my mobile number and I am still waiting.

    Still no refund.
    My wife called them and was again assured that the refund would be put through there and then, no plausible explanation was given as to why they had promised a refund on several occasions and not delivered.(engineer got the blame again)

    Refund finally arrived after 6 weeks and no working PC in that time.

    My advice, spend your money elsewhere.


    J
  11. Synchro

    Synchro Active Member

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    That sounds like a lot of hassle. Never had any problems myself and I've shopped there loads of times over the years, returned goods as well.
  12. wolvers

    wolvers Active Member

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    That sounds like it's the DVD drive spinning up if it's only when you first boot up and when loading something.
  13. jakeyg

    jakeyg Member

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    I live in Stoke where OC is based and it's no better trying to get help out of the shop than it is over the phone. Every Saturday there is a queue of blokes taking stuff back and having arguments with whichever schoolleaver they put on the counter.

    I bought a samsung monitor off them which from the moment I first turned it on, squealed one of those high pitched mosquito whines that broken electrical items do.

    I phoned them up they said I should ring samsung, which I did a bloke came round and swapped it out and took the old one away. This one had the same problem. This bloke came round twice more with the same problem, so I decided to take it back. It had been so long sorting out, I'd been paid so my plan was to chuck a bit more money into the pot and get a brand spanking new flatscreen :cool: So down to the shop I go.

    2 hours later, I'm still there, arguing with the schoolboy on the counter. He schoolboy kept going out the back to see the management who are hiding out somewhere.

    I was told it couldn't be swapped because :-
    - the unit I returned it wasn't the one actual unit they'd sold me - despite them being the ones who'd told me to exchage it via Samsung
    - it wasn't sealed in the box - of course it isn't, I had to unseal the box to take it out of the box so I could use it
    - they couldn't refund the money because the card machine wasn't working - strangely the card machine was very good at *taking* money
    etc.etc.etc.

    Anyway, 2 hours of standing in the shop I eventually got my money back by blocking everyone else from coming in and shouting very, very loudly. Eventually the management scurried from cover enough to tell the schoolboy to refund me the money and I shouted how very strange that the card machine *was* now working.

    Needless to say I didn't get a flatscreen from them.

    Everyone I know who's had a problem with something they buoght from there has an identical story and we can go to the shop. Heaven help you trying to get anything sorted by them if you can't stand in the shop and bring business to a halt.

    Sure they're cheap, but if something goes wrong, they may as well be in a foreign country with an indian call centre.

    They're just disreputable, I'm afraid to say
  14. potatouk

    potatouk Member

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    I agree with most comments on here, okay prices, good range of products but poor service.

    I live in stoke and use them if I need a specialist computer part quickly that I know I won't have problems with and if I do I can bin it and get a new one. If I need something I can wait for then its Scan, Dabs or Ebuyer without a doubt who have competent after sales service.
  15. Stabilo8763525

    Stabilo8763525 Member

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    I would never go near them ever again. Customer service atrocious.

    I had the devil's own job trying to RMA a graphics card and in the end had to take legal advice on how best to proceed as they were not complying with the Distance Selling Regs. When they got wind of this they capitulated and things were sorted out.

    Just not worth it in terms of the time I had to invest and the hassle the whole episode involved:mad:
  16. Fetster

    Fetster Member

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    I've also had a bit of a bad experience with Overclockers, which resulted in my brother not getting his Christmas present on time.

    Bought an Icydrive that smoked when I plugged it in. Overclockers were saying that they had none in stock to send out a replacement and that I needed to speak to manufacturer direct (this was on the day I received the item, purchased it the day before). I spoke to manufacturer who said that Overclockers should have dealt with it and that they would phone overclockers direct. After manufacturer spoke to Overclockers, manufacturer told me to phone them back. When i phoned them back they were helpful with me, manufacturer obviously had a word with them!!

    I've spent a fortune with them over the past few years, but that experience left a sour taste.
  17. AceAceBaby

    AceAceBaby Member

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    It's more entertaining to google all the comments about racist and homophobic ranting of Proudfoot than to spend money there.
  18. abit_late

    abit_late Member

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    I just received a graphics card that I ordered from Overclockers that is clearly second hand, not happy about that at all. Haven't tried it yet though, need to build the PC first. Only bought the graphics card from Overclockers because it was out of stock elsewhere. Be warned folks.
  19. dc8900

    dc8900 Well-Known Member

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    I assumed you will be requesting a RMA to send it back and thus get a full refund?
  20. abit_late

    abit_late Member

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    I will be but have read that they do not deal with returns very well so I'm bracing myself.
  21. xXxDavyBoyxXx

    xXxDavyBoyxXx Member

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    Thought I'd make another post on this thread as I've had issues with OcUK since my last post yet again...

    About 4 months ago (maybe more) I noticed they had the Rampage II Extreme mobo in their clearance lines section, and it was like £60 cheaper than the new ones so I placed the order over the weekend, so when Tuesday came and I still never received an email saying my order had been dispatched I decided to phone them up as the mobo wasn't showing up in the clearance lines section anymore.

    The guy on the phone told me that someone else placed an order for the same board before me so it was shipped out to him instead, and then he basically talked me into forking out the extra £60 for a new board instead of B Grade, so anyway, after getting off the phone to him I decided to look in the B Grade section again and they were showing that they had 5 of these RIIE's available at £199 instead of the £260 I paid for my one!!!

    I asked them if I could return the full retail board and have them send me the B Grade one instead and refund me my £60 but I was told that they couldn't do this, and that my only option was to return the board and get a refund however it would take up to 7 working days before I would get my money back!!!

    Since this incident I haven't placed a single order with them, and I have stopped frequenting their forums too.

    I used to buy quite a lot of stuff from OcUK but I use Scan now as they have been great with me so far, and RMA'ing stuff with them has been pretty good too when I've needed to return faulty goods.

    OcUK used to me my favourite place for buying new gear, but if you shop around you can find things for a lot less than the prices they charge...

    I personally wouldn't recommend them to anyone now.
    [Mod Comment: unnecessary comment removed]
    Last edited by a moderator: Sep 21, 2010
  22. The Fiend

    The Fiend Member

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    That quite sounds like another dealer I know!!!
    Last edited by a moderator: Sep 21, 2010
  23. Peter Perfect

    Peter Perfect Member

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    I think in total I have placed 3 orders with this company over the years (mainly because my son wanted the components and he couldn't get them anywhere else). In every order there was something wrong and I had to return all or part of the order. This was a complete nightmare every time and on one occasion they claimed there was nothing wrong even though they had sent me a different part than the one I ordered! And they tried to charge me for wasting THEIR time.

    I will never order anything from them in the future.


    Pete.
  24. Iccz

    Iccz Active Member

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    Folks, it's okay to share your experiences and whether or not you would use the company again, but please avoid the use of name calling or comments that are not really necessary, you can voice your opinions and anger in better ways than that.
    Thanks.
  25. xXxDavyBoyxXx

    xXxDavyBoyxXx Member

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    Sorry for the above comments regarding OcUK tech team, but I did mean what I said, the majority of them are just kids, and they like to think they know everything about hardware just because they build systems for a living.

    I wasn't directly name calling at anyone in particular, it was directed towards their entire tech team, simply because of all the trouble I've had with them with orders in the past.

    Sending me a used chip as a replacement for the faulty one I received, and then being told that the chip wasn't faulty, I went through hell to get that chip replaced, I eventually got a working chip from them so I forgave them and continued to order gear from them, but after the whole motherboard issue I most definitely won't be buying ANYTHING from them again!!!

    Regarding their chips, it is blatantly obvious that the tech team are speed binning batches of chips for their overclocked bundles/systems, which IMO is wrong, I mean what happens to all those chips that aren't able to be clocked to 4GHz for their bundles?

    The one I received as my first replacement was a retail chip but the seal was broken and when I took the chip out of the box there was traces of TIM on the IHS and the contact points on the chip had pin marks on them which tells me that this chip had clearly been used prior to me receiving it...
  26. Iccz

    Iccz Active Member

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    While it might be true that some of their staff are young/trainees etc that doesn't justify the comments about not knowing their anatomy :smashin:

    I've had my problems with them and refuse to use them again, but that said we can't allow comments to go too far on here, regardless of how strong someone feels, there are always better ways to put it that still give all the information someone requires to make their decisions :thumbsup:

    My return was a hard drive, or two - I can't remember now, but it was a nightmare getting them sorted, sent them back, both tested fine, got them back neither worked, sent them back again 1 tested faulty, sent the other one back for a 3rd time then got in to an argument until they had an email from a solicitor - I got a refund for both drives within a few days.
  27. David Gill

    David Gill Member

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    yep definately, customer service isn't top-notch and i do find their prices to be over inflated unlike Scan who have good deals once in a while. More annoying is their delivery charges.
  28. Nellster

    Nellster Member

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    I have used ocuk over the years for a few homebuilds ordering the parts etc. Only problem I had was with Royal Fail losing my £300 graphics card for a month. I use scan as well, they are just great over the phone and I find it much easier to order from scan by phone than web.
  29. Qu3UK

    Qu3UK Member

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    Never had an issue but have been in the shop when customer argue with the the guy behind the desk, I think the employee ended up giving one word answers which increased the tension..

    Touch wood I'll never get in to that situation..
  30. dhicks001

    dhicks001 Member

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    I have been enjoying reading all your commends concerning OCUK. Safe to say I wont be using them ever...

    I hope you guys with the problems get them sorted soon! :smashin:

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