Hi, I have had an on-going speed problem with infinity for about 2-3 months now, Ever since the install I have not had a constant speed on my broadband and its doing my head in. BT say the speeds I should get are 20Mbps download and 5 upload but dispite constant attempts, equipment changes, overhead cable changes it has never remained at constant speed. The lowest speed it can drop down to is 0.5Mbps download which is useless. I have been in contact with them via email and they have been getting me to take screen shots of my speed Wired plugged into my box and up until now they have been saying its basically my fault. But there recent email to me they have said that other people have had the same problem and that their suppliers are "Investigating" and for me to keep checking the speed. They kept said to me that its not a problem their end and everythings fine. Well obviously its not. Another thing they wont let me go back down from an 80Mbps package to a 40Mbps one cos they said it will make no difference to the speed.