Discussion in 'Headphones & Portable Music' started by hareid, Feb 13, 2010.
Found this after a google.
I think Sony is telling porkies.
It still doesn't explain how and why Sony are able to produce and sell the A845 outside of Europe with a much louder maximum volume than the ones they offer for sale within the EU. I could understand it if all A845's were quiet, but we know for a fact that the American and Asian ones are significantly louder than the ones sold in Europe and the UK. This really is discrimination, and there's no real reason why our units should be inferior to those sold in other markets when the hardware is identical!
All Cowon players have an intial set-up when you 1st switch them on.
1st you select your language, then you select your region;
1. European Union
2. Non European Union
If you select 'European Union' then that means the volume cap will be in place.
I selected 'Non European Union' and choose America as my country... No volume cap!
That's the complete way around it Scotty, which a lot of manufacturers seem to follow. The other way is to give a warning about the dangers of excessive volume before letting you exceed it, like my Blackberry. Sony on the other hand just force their customers to put up with it, with extreme arrogance. They seem unwilling to listen to their customers and intent on giving up on the Walkman brand in Europe, because that is what they are doing. They wont get a return customer such as me coming from an HD5 to the A845. As for their support; probably based in India as they spout the same, scripted bull that does nothing but infuriate me. After my second email response I was ready to put my fist through my LCD monitor in the hope it would come out the other side and connect with the idiot replying.
I got this second time around:
In response to this, which was sent after receiving a standard reply that did not address my issues and stated the A845 was performing as it should:
Just read your response and you have worded it perfectly.
Me personally, I have given up on Sony.
I am never buying a Walkman ever again. I will also do everything in my power to warn people away from Sony.
As you rightly said, they are losing a lot of customers. It makes me wonder how people put up with the limit? It's really that bad imo
In order for those of us with old Sonys to grasp how low the max volume is has anyone had a chance to compare volumes on the new A with the older models? If so, where does the max volume equal that of the older ones? My Sony X has a default volume limit (AVLS) capped at 15 (out of possible 30 with it turned off) is 15 on the X about the same as the new As absolute maximum?
Hope that someone at Sony would pay attention to customers needs. I really like this player and it would be shame to let it go.
I hope so too Habu. I have no problem with it in work at my desk, using the standard earphones. It is when I try to connect a pair for Sennheiser headphones there is nowhere near enough power to drive them. Also when on public transport, the noise cancelling is useless because the volume doesn't go high enough.
I think our only hope, and anyone viewing this thread as a guest via Google, is to keep lobbying Sony via their UK website in the hope they will do something about it.
I am sticking to my guns and not buying the Sony Bravia I intended to, because of this issue. Panasonic is getting my money next week for a Viera plasma. I was also going to buy a PS3 solely for Gran Turismo 5, but will resist the urge to give Sony another penny of my money unless they address this, though I wont hold my breath.
I've had my A845 nearly three months now. I've still yet to use it beyond my initial test when I took it out of the packaging. I've not even given it its second charge yet! There just doesn't seem much point in using something which clearly doesn't perform as expected.
I bought the A845 as a modern replacement for my HD3, yet it seems that i'm using my HD3 more than ever now! Granted, I was similarly disgusted by the low maximum volume on the HD3 when I first bought it, but a quick browse on this very forum and I found a solution to the problem. I had expeccted there to have been a fix for the A845 by now to achieve the same volume output as other devices
I wonder how Sony would react if we eMailed them and requested to return our A845's for a full refund? Obviously no retailer is going to accept a three month old Walkman back after this amount of time, especially when from their point of view there isn't acctually anything wrong with it. I wonder if Sony would see otherwise?
I am clearly disappointed with the product I have bought, especially knowing that there exists an identical product the other side of the pond which performs as expected.
I think if anything, Sony should be forcced to display a clear warning on their EU products stating that the maximum volume limit has been capped, and may not perform as well as identical models sold in other non-EU countries
I think even back in the days of Sony's early DAP efforts and Sonic Stage their players had comparatively low volume compared to others - EU safety limit or not. Seems Sony take an over-cautious approach
I have been reading this thread since I bought the NWZ-A845 a couple of months ago, and it has been interesting reading. Thank you all!
Luckily, I am in a position where I can afford to buy different digital media players to find out which one I like the most.
After having read some good reviews on the NWZ-A847 I bought this model and, like you guys, I was disapointed by the low volume at max level. I went to a certified Sony repair shop and told them I needed to up the max volume, and after a week I got the reply that Sony in Europe won't go higher than 80dB. Very disappointing. Then I discovered this tread and learnt a lot... Thank you again...
Through a friend I bought the Japanese version, NW-A847, and that hit the spot! No more volume cap! I would say that the NWZ-A847 (which I keep holding on to in order to understand the japanese menu) max out at 30 which is equal to 22 on the NW-A847 (also going from 0-30). The max volume on the NW-A847 is very high, and in public places I usually set the volume to around 27 or 28 -- never at 30 which is way to loud for me.
I also have written to Sony in Denmark and made my complaint about the volume cap. And I received the same ******** as you guys: "We are sorry, our hands are tied, nothing we can do, we wish you a happy life...".
The plain fact is that Sony in Europe is paternalistic and really does not give a damn about us.
In my search for a very good digital media player I also bought the Philips GoGear Muse 32 Gb. And at first I really loved the Fullsound feature! I was using Sennheiser PX-200 and the sound was great! Then I bought some reference headphones, Shure SRH840, and was blown away! This is the best headphones I have ever owned, and I will look no further! But -- with the Shure headphones I began noticing some important differences between the Philips media player and the Sony media player: The bass (low frequency areas) becomes muddy on the Philips player (Fullsound concept), while the Sony player plays absolutely superb!
I guess that what I am trying to say is this: If your audio equipment is medio, then you should choose the Philips GoGear (Fullsound), but if your audio equipment is high end, then go for Sony A-series (japanese/american release).
And this brings me back to the frustration: If Sony rightfully has the best sound, why in Gods name do they act so paternalistic in Europe? We love good sound quality, but sometimes we want to blast it away (high volume), and Sony should acknowledge this need! I would love my NWZ-A845 player to be free of paternalistic and patronizing governance from Sony!
Whilst it may not do any good, I am thinking of posting a written complaint to somewhere higher than their moronic 'support' centre. I wonder if I included pics of my shiny new Panasonic TV and Blu-ray player that was honestly going to be Sony, until my dissatisfaction with their arrogant handling of this issue, do anything to help?
I have a feeling their line "I am happy to put your feedback forward to the correct department" really means it disappears into oblivion, with no one that can do anything about it even being made aware of the issue and the growing number of Sony customers going elsewhere. I will really struggle not to buy a PS3 for GT5, however I am sure I can get enough fix at a friend's without giving Sony any more of my money.
Haven't bought anything from Sony since they started nobbling their minidisc players with the 'EU volume limit'. I wouldn't even consider a Sony player until they give up this wretched obsession. If they ever do.
I'm wondering if there any possibilities to set English menu in original Japanese NW-A845?
Dont know if this helps or not but was hoping it did for anyone who already has one so I know if this is a get round or not so I can buy one as it looks and sounds good apart from the volume issue. Someone please check and feed back or if its not related again please say. Cheers
Just sent this to Sony Customer Service:
I was going to buy the NW-A845 Walkman and conducted some online research in the course of which I came across this:
You should take a look. It seems that the draconian volume limiter hobbles an otherwise brilliant player which is a shame because other than that, I would have already placed an order. As it is, I'm reluctantly buying an iPod Nano 5G while it's still available...
In keeping with previous posts, I don't expect a positive outcome but I thought I'd tell them. I am gutted because the Sony has a long list of very desirable features which would have finally put paid to my iPod habit. Even now, I'd be willing to give it a listen but judging by the posts here, I'm not hopeful and I certainly wouldn't risk buying one.
If the European A845's were as loud as the American and Japanese ones, then I would say that it would most definitely put your iPod habit to shame. Likewise, if it wasn't for this oversight by Sony Europe, I am sure many consumers would have converted to the Sony device from the iPod by now!
I'm brand-loyal, and always have been, but sometimes it does make me wonder why... It would be one thing if all models of the A845 were capped at the same maximum volume, but they aren't, which is what makes this issue all the more frustrating for us here in the UK and Europe.
Why should the American and Asian markets have a perfectly functional device, and us European's be given an inferior model? The Walkman has AVLS as standard, so surely this should be enough to satisfy Brussels bureaucrats?
Why should consumers from elsewhere in the world be able to enjoy their music at the volume they desire, where we have to suffer low volume? A quick Google search for "A845 volume" displays dozens of results of disgruntled A845 owners in regards to the low maximum volume, so it's obviously a major issue
I wonder whether it would be possible for us to file a CLASS ACTION LAWSUIT against Sony on the grounds that they are discriminating against the European market, where they offer an identical device elsewhere in the world which is clearly superior due to not being capped...
You see I raised this and all I got from Sony was they are complying with European Law. The maximum speed limit in this country is 70mph, yet my car is not limited to that so why should my walkman be limited? The only person that it will harm is myself, unlike my car. I am sick to death of being told I cannot smoke (which i quit because of), not to drink excessivey or enjoy cheap supermarket alcohol, not to dicipline my kids. Its all the same thing, NANNY STATE GOVERNMENT telling us what we can and cannot do, WITHIN the limits of the law.
Blame the labour government for letting the EU take over and impose their barmy interferring rules on us.
It is not yet European Law, it is still only a proposal. On top of that, the proposal only states the default volume limit must be safe, 80dB or 85dB depending on where you read it. The limit can be disabled so long as there are appropriate warnings to the user.
EU calls for volume limit on MP3 players - Telegraph
BBC News - MP3 players face noise limits recommended by EU
DailyTech - EU Proposes MP3 Player Volume Limit
EUROPA - Press Releases - Consumers: EU acts to limit health risks from exposure to noise from personal music players
This is not the fault of the Labour Government, nor anyone else other than Sony. They are not currently obligated to cap the volume. Perhaps this is in preparation for the law being passed (assuming it comes to pass as it currently stands); my first thought was that they were trying to avoid getting sued by idiots who send themselves deaf, but then why only Europe?
I don't even have one, and I'm annoyed about it (I wanted one to replace my semi-broken iPod, but I fear that it won't drive my PX200-IIs or SR80s to anything like usable levels... Gotta keep looking I guess). I really hope Sony stop this nonsense.
Hey guys I'm new to AVForums. I found This : Sony Walkman NWZ A845 , A847 Service Menu access. - Head-Fi.org Community
This will allow you to access the service menu. I can confirm this works on my UK Play.com purchased A845. The Problem is, once you try to disable the limiter (In Other-->SPSET) You cannot confirm the action and select the setting so it seems all hope is lost.
Sorry if this has already been suggested (I did read through the thread, but rather quickly, and that was a day or two ago), but has anyone tried a headphone amp with it? I was thinking something like the FiiO E5, since it's fairly cheap but seems to do the job (I'm not just going on the Amazon reviews here, e.g. a few people on head-fi have them for their 'portable rigs'.).
Yeah, so it's something you shouldn't have to do in the first place, and it means more to carry, but as a semi-fix, maybe?
EDIT: I'm guessing this would mean the A845s detected the headphones as non-N/C, btw, so that would no longer work.
Unless it has an analogue out then using an amp would only be a halfway house because you would be amplifying the headphone output. It'll work to a degree but you would not want to turn it too full on otherwise you will have the effect of teens driving a car with a subwoofer bigger than the boot. A garbled mess
I hope everyone here gets a postive result as I had my eye on this player as gift for someone but this has really put me off going for it. Ill keep my eye this thread so good luck. Don't let $ony get away with it!
It does have a line-out, but from what I've read the sound quality is actually worse using a line out device + amp than using headphone out + amp.
hi guys, i have a nwz a 845 too and the volume is reaaaally low... can't believe, that i've payed 170 euro for this. it's a really great player, but the volume. i have a old nwz-s638f and the volume is much louder.
we can open a new threat on sony's facebook-profile about this problem. maybe it works and they'll react
Sony | Facebook
What volume number does yours go up to? I know I complained about the volume but it just bothered me that it couldn't go louder. ^^ I never go past 20 out of the 30 limit
I honestly believe that the high volumes most people listen to have damaged their ears because I can't see how anyone could go past 30 without their ears bleeding.
both players goes up to 30, but they don't sound the same. the 30 of the a845 sounds much lower than the s638f .
i know, it sounds strange, but that's how it is.
You are basing your opinion on the internal earphones that come with it though. I have no problem with them. Try putting some proper cans on and there is no power to drive them.
another possibility is to increase the volume of the mp3 with "mp3gain". it works, but with the a845 it's still too low for me. but try it out. it's easy to use:
by the way, i use urbanears plattan headphones, 'cause it sounds much better than the provided earphones of sony.
so its fine with in-ear, this thread nearly put me off getting one..by proper cans do you mean those big earmuff things? If so then no probs for me
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