I want to warn other consumers about Simply Electronics and their poor customer service. First of all let me get this off my mind... whatever you do.... I recommend you NEVER EVER BUY ANYTHING FROM SIMPLY ELECTRONICS. For the sake of completeness... this is their site http://simplyelectronics.net. It's my experience that any fault of the goods even if reported quickly will result in a brick wall approach to assistance. I received a rovio from them as a christmas gift which turned out to be faulty after a day or two of use. The problem was a simple charger issue and the fix would have been a replacement charger. Turned out that simplyelectronics did not want to replace the charger and refused abide by the distance selling act. The request for a refund was refused even though it was reported immediately after receipt (when the shops re-opened after christmas). They also insisted that the goods were sent back at my own cost. It took around 10 emails to finally get an answer to the same question, that is that they refused to abide by the distance selling regulations and refused to pay for the return delivery costs even if it turned out the goods were faulty as reported. No matter how much I referred to the legality of what they were doing I was told the same thing, they would not refund or allow me a replacement and they would not repay any out of pocket costs. The only option was a repair which would take around 4-6 weeks. Since the fault was a power adapter that would amount to a replacement anway but that argument fell of deaf ears. Does anyone else have a similar story to share with this so called 'dealer'?