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Onkyo TX-SR674E - HDMI Amp £499 any good?

Discussion in 'Integrated Amplifiers & Receivers' started by Solidstate, Jul 21, 2006.

  1. Solidstate

    Solidstate Member

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    Its probably too early for anyone to have bought this amp - but on a general level are Onkyo amps any good?

    I have an order in for the Pioneer VSX-2016AV-S on Amazon (£530 delivered) - but I am getting a bit fed up waiting for it to be released.

    I want an amp with HDMI switching that has good auto calibration and will work well with my Mordaunt-Short Genies and as a bonus I'd like Ipod connectivity all for about £500

    After waiting three months for a Pioneer AX2 that never turned up I plumped for the Pio 2016. However today I've noticed this Onkyo that seems to offer approximately the same features and can be had for £499. http://www.eu.onkyo.com/products/product_en_4414759.html

    Without hearing either of them - which do you estimate/guess/assume will be the better of the two - the Onkyo or Pioneer?
  2. Wasabi

    Wasabi Member

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    Solidstate,

    As you mentioned Pioneer and Onkyo, but also Denon AVR-2807, which is a superb amp, altough the price is around £650.

    Onkyo does very good amps, and they are getting better and better. Their Integra range which they only sell in Asia and North America is super good, showing they can make proper premium stuff.

    I think, these days these 3 brands are so close that you can't choose a bad product. However, if you really have to rate, then looking at all the reviews that I have listed on the summary thread, Denon are slightly ahead of Pioneer and Onkyo. Yamaha prices are a bit high here in UK.

    Out of 2807, 2016 and 674, I would definitely go for 2807 and creative-audio has some excellent package deals - http://www.creative-audio.co.uk/hotdeals_home.htm

    ps, Pioneer has released new AX2 and AX4 but the pricing is on the Yamaha RX-V1700 and 2700 bracket.
    http://www.areadvd.de/hardware/2006/pio_av_receiver_jul_06.shtml

    wasabi
  3. Solidstate

    Solidstate Member

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    Thanks for the info - I've looked at the Denon and Yamahas but £500 is really my top end - I was only aiming to spend about £300 on the amp - but after checking around I realised that if I stretch to £500 I broaden my options and feature set quite a bit - £600+ is a step too far. I've also had a look at the cheaper Sony and JVC HDMI amps - but they don't offer me enough inputs.

    I should have mentioned that the Amp is 99% to be used for TV/Movie rather than Music - anyone care to give an opinion on Onkyo or Pioneer or will they be pretty much the same as one another.
  4. Wasabi

    Wasabi Member

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    I'm sure soundwise you can't go wrong with either, altough I haven't listened to them.

    If you look at the reviews, in Germany Onkyo 603 has come either same point or slightly higher than Pioneer 2014, whilst in UK 2014 has got some very good ratings, but 603 hasn't been tested from what I know.

    Spec wise, 2016 has usb port, learning remote, thx and full set of pre-outs as well.

    Wait for 2016 ;p

    wasabi
  5. MUGGY

    MUGGY Guest

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    My info is that 2016 will be £700 which is over OP budget. The 674 looks to be the only Receiver, of the ones mentioned, which offers what the OP requires. I notice that it also converts analogue to HDMI which matches it up against Denon 2807 Yamaha 1600 & Pioneer 2016 which all retail at £700, giving the Onkyo a £200 price advantage ! :smashin: I'm not too sure when it will be available though :rolleyes:
  6. Solidstate

    Solidstate Member

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    I've got the 2016 ordered with Amazon at £529.99 including delivery. If it is supposed to be £700, can they change the price before they send it to me?
    le
    Oh and the Onkyo seems to be on sale at AVLAND (edit - I originally put AVsales) - it doesn't show an "expected" date like the Pioneer does, so I assume that means its in stock now.
  7. Wasabi

    Wasabi Member

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    Depends if you have paid for it yet, and how nice amazon are I guess.

    If they haven't taken any money I'm sure in the small print they have the right to change the price at any time.

    If its bumped up to £700, then MUGGY is right, Onkyo will be the only one at the £500 bracket.

    wasabi
  8. KS Rai

    KS Rai Member

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    Muggy is correct... :clap:
  9. peskywinnets

    peskywinnets Member

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    Just called Onkyo Europe (in Germany) about this amp - I specifically want to know if it has lip sync delay feature. They gave me Onkyo UK's number (though it's not on the Onkyo UK website!) & I spoke to what I can only assume is a receptionist as she was clueless. Got across to her what I wanted "liiiip-syyyynnnncccc----deeeeelay", she repeated it "liiiip-syyyynnnncccc----deeeeelay" & off she went....came back & reported it does have "lip sync thingy"

    Doesn't instil a lot of confidence does it?
  10. KS Rai

    KS Rai Member

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    What instills far less confidence is ill-informed, unfairly directed comments hastily posted without even a modicum of research.

    Contrary to your assertion Onkyo UK's telephone number and e/snail mail addresses are indeed on the Onkyo website. Click on Dealer - Distributors - and then scroll down to the end of the page. The onkyo.co.uk site currently forwards to onkyo.net (shown in large lettering at the top of each page) which is a German-based site... hence the fact that the UK office is listed under distributors.

    As far as lip-sync correction on the TX-SR674E is concerned (by the way it's a receiver... not an amplifier) all you needed to do was actually open your eyes and peruse the product specification shown on the website. You'll find what you're looking for at the bottom of the page, 2nd item from the end, namely 'A/V synchronisation function (up to 100ms in 10-ms steps). See it? Could have saved yourself the price of an international call there...

    As regards your call, yes, you did indeed get across to Onkyo UK's receptionist - there was nobody else there since the other Onkyo guys were with me at a meeting at a magazine today.

    She is not a product specialist in any way, shape or form. As you clearly gathered, she is a receptionist... quite why you expect somebody whose job is so obviously to answer the phones, handle secretarial duties and take messages to know about the specification of a new product baffles me. It's certainly inadequate reason to deride the lady in question...

    Actually, noo... tell a lie, you've inspired me. I think we can make a game out of this. On Monday I shall ring up the receptionist at Meridian Audio and ask her to confirm whether the 808i uses a triple or dual-beam laser. She'd better mug up on it over the weekend because if she doesn't know the answer instantly I'll have to ask her the question again (very slowly so she can understand me) before subsequently taking the pee out of her for her unforgiveable lack of knowledge on the forums.

    And of course her ignorance [and I'm just guessing she won't know the answer] will, by logical association, prove that Meridian Audio's not much cop at making CD players, right? :rolleyes:
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  11. Dave

    Dave Well-Known Member

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    I have the Onkyo 604 which has a synch function so the 674 should definitely have it.

    I love it, all the connectivity you could ever need. Sounds great with the SBS 5.1 system.:thumbsup:
  12. peskywinnets

    peskywinnets Member

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    Let's be clear here - I'm using powers of deduction to glean that you have some connection with Onkyo UK Office? Great customer-centric post.

    Firstly, re your snidey comment re receiver/amplifier ((Onkyo employ pedants eh?). Hey, I feed stuff into it & gets amplified, the fact that it's got a £1.95 RDS FM radio tuner in there which in 2006 holds no appeal, so to me (& most) it's an amp.

    Customer feedback: Please bin the feeble RDS FM tuner & knock the £1.95 off the RRP (or put a DAB radio in & increase the RRP)

    Ok then, let the AVforum readers decide....click on here http://www.onkyo.co.uk/ then click on 'contact' (erhmm like the usual place for contact info!), then "Address"...(remember folks, this is Onkyo's UK web presence) - what do you see? Yep, I see Germany office/phone number listed - pure brilliance.

    I'm a punter & as such I shouldn't have to hunt around under dealers/distributors links for the manafacturer's number!please put it in the obvious place - "Contact Us". Your suggestion that I should know the structure of a company I wish to make contact with is a joke. To a punter, a website called Onkyo UK, represents Onkyo UK....clicking on contact should give me Onkyo UK's telephone number (if there is one)....if the 'Contact' shows Germany, I call it - I don't think "Hmm, I wonder if Onkyo Uk's website is a German based site & therefore Onkyo UK will be under the distributor'(????) link!

    Next, can I have a customer servce helpline (the helpline number I called in Germany- ie as extracted from the UK website - referred me to the UK, where yep - I get a receptionist)...if there's nobody there to service a customer request, how about saying "There's nobody here to help". As it went, I felt as if I couldn't be sure of the info I'd received.

    Your proposed game sucks (or maybe it's just your setup that sucks) - I don't think Meridian would have a receptionist answer the supplied customer service helpline, but if they do, I'm sure they'd actually put me through rather than fudging.

    You've misunerstood the cut & thrust...I'm not having a go at the receptionist (& now you've made it clear she was even less so)...just giving fellow consumers my "Onkyo customer experience" ie outlining more the mickey mouse setup you have in place to service customer requests presently.

    Let's make this easy for you.....

    1. Put all your new product's owners manual on the web ( hey, customer quesries reduced by 80%!)

    2. Put UK contact numbers in the 'Contact Us' part of the UK website (this one is a top tip & I claim my £10.)

    3. Have a proper customer service helpline...at the moment it sounds like there's someone who'll take call if they're not up to other things which is how local garages do it (but you're meant to be a little above that being a global brand)

    4. If number 3 isn't available...have a voicemail to take a number & call the customer back.

    5. Don't make it hard for customers to find out what they need (see number 1)

    6. Be sure to hand out info with full authority (as it went, I came off the call thinking I'm about to burn 500 BIG ones on a bit of kit & I think it's going to have lip sync compensation...still don't know the maximimum delay. blah, blah)

    7. Read up on how the customer relations....certainly a Onkyo rep being sarcastic on public forum does little to promote the Onkyo brand.
  13. KS Rai

    KS Rai Member

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    To answer your observations...

    Put all your new product's owners manual on the web ( hey, customer quesries reduced by 80%!)

    Product manuals are put on the web. The manuals for every other Onkyo product except those which have been officially launched this week, can be dowloaded from the site. The manuals for the TX-674E go online next week. Manuals are put online to support owners of the products... since there are no owners of the product as yet, it's not an immediate priority.

    2. Put UK contact numbers in the 'Contact Us' part of the UK website (this one is a top tip & I claim my £10.)

    As I said in my previous answer the website that onkyo.co.uk forwards to is that of Onkyo's European Head Office in Germany. Clicking on 'Dealer' in the left hand column throws up a menu that allows you to select your country and your city/postcode to get the address of your local dealer.

    Click on Service point and you're informed of who handles servicing in your country.

    Click on distributor and select your country and you will get the details for the various European territories, including the UK. There are 58 distributors in total... you may not like the arrangement but that's how Onkyo Europe has chosen to lay it out. The point is that the info is there, contrary to your assertion...

    3. Have a proper customer service helpline...at the moment it sounds like there's someone who'll take call if they're not up to other things which is how local garages do it (but you're a global brand).

    There are just three people based in Onkyo UK's office. They do a pretty sterling job in the circumstances.

    4. If number 3 isn't available...have a voicemail to take a number & call the customer back.

    We try to avoid activating voicemail wherever possible. People generally prefer speaking to real people. The fact that they may not always be able to help is inevitable. I think you're in the minority here.

    Had you left your number our secretary would naturally have got one of the senior Onkyo guys to call you, to elaborate further...


    5. Don't make it hard for customers to find out what they need (see number 1)

    I refer you to my previous answer...

    6. Be sure to hand out info with full authority (as it went, I came off the call thinking I'm about to burn 500 BIG ones on a bit of kit & I think it's going to have lip sync compensation...still don't know the maximimum delay. blah, blah)

    Did you not read my previous reply?... the info is there, on the website in black and white. You would not have had to make the call if you bothered to look at the specs that are on the site.

    7. Read up on how the customer relations....certainly a Onkyo rep being sarcastic on public forum does little to promote the Onkyo brand.[/QUOTE]

    The fact that I'm replying to you on at 9.18pm on Friday night when I should be in the Swan and Two Nicks downing several large ones should tell you something about Onkyo's committment to its existing/prospective customers.

    I'm Onkyo's PR consultant. When I see untruths, fallacies and unjust statements relating to one of my brands being perpetuated online I try to correct them, if at possible. That's one of a myriad number of duties I carry out for my clients.

    Now I really am off to the pub... have a spiffing weekend :hiya:
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  14. peskywinnets

    peskywinnets Member

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    You are joking right? (ie the bit in bold). Where on earth do you think prospective purchasers get the nitty gritty technical details from?

    Re owner manuals being on the web, it must have been Onkyo's own comment that threw me.... http://www.onkyousa.com/download/own_manuals.cfm (couldn't find a download section on the Europe website).....

    Many of our owners manuals are now available to download. If your manual is not listed, it is not available for download. If you would like to purchase a printed manual, click here to purchase from our online store.


    Call me naive, but I have delaying audio to synch it with video down as "Video/Audio processing' - nothing in that section. Just seen it in the title that's entitled "FM/AM Tuner and Other Performance Features". BTW if we're doing pedancy - it's there in BLUE on white.

    But hey, don't just take my word for it (ie that the info is *not* easy to find), here's a PM I received about the same issue from another poster on here....

    " i have actually sent onkyo an email asking a few questions and lip sync adjustment was one of those so when i get a reply i'll let you know.

    anything you can find out as well would be appreciated as im still swaying towards to pioneer...."


    It's obvious & easy to spot then eh? BTW The one online Onkyo UK retailier I could find advertising this *amp* didn't know either.

    I've not told any untruths...

    1. The info - even now - still isn't easy to spot (cos you have your own phrasing for what others call lip sync & it's tucked away in the wrong section)

    2. The UK websiite has Germany in the Contact section.

    3. My call to Onkyo UK, was erhmm unsettling (wrt allaying my concerns whether the feature existed or not)...that's not an untruth but fact.

    My, my hasn't the world of PR morhped somewhat - In 2006, it's now completely acceptable to be sarcastic to a customer on a public forum who has done nothing other than put over his (truthful) Onkyo customer experience.

    I'd like Onkyo Europe, Onkyo Asia & Onkyo USA's thoughts on this, so have emailed them this thread.

    Bottoms up. :)
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  15. Solidstate

    Solidstate Member

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    When I first started reading peskywinnets posts I thought - oh here's another moaning nit picking rude forum whinge bag - but when I actually read what peskywinnets put down I've got to say that he's made some fair points. Whereas KS Rai - who I expected to be talking sense and possibly coming out with an "it's early days, sorry we'll try to do better in the future" type response - seems instead to be overly defensive - with a "nothing we do is wrong ever and anyone who says contrary is also wrong" approach.

    KS Rai should remember that its not often that a company gets feedback direct from the customer - not a focus group or some old dear stopped in the street with a clipboard - but a real honest to goodness customer who is interested in your product. Unless Onkyo is prepared to use criticsm as an opportunity for improvement then they will never grow to the kind of brand that gets a reputation for excellence in the UK.

    peskywinnets posts are not a major slagging off of Onkyo - just an observation of a less than perfect experience. To deride everything he says with a sarcastic reply and dismiss him as a ranting lunatic just makes you look rather pathetic.

    I can't imagine he'll be buying the Onkyo now and I'm now also going to wait for the Pioneer 2016 instead.

    If you are some kind of sales rep - you've already managed to lose sales for a product that isn't even out yet - well done - Worst Rep Ever.
  16. Petrushka

    Petrushka Member

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    Hey, mr PR rep person!

    What can you gain with publicly peeing at a potential customer?

    The telephone lady could have simply explained: "Sorry, our reps are soo busy doing what they feel necessary so we can not answer your question right now. Give me your number and I'll have a product specialist (or maybe one of our friendly PR reps) return your call."

    Duh! :suicide:
  17. hutch

    hutch Active Member

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    Your not the only one after that little show.

    And im the board memeber Pesky Winnets is talking about who is STILL, 4 days later, waiting for my reply from Onkyo about the features of this amp which are NOT clear on the website :thumbsdow
  18. KS Rai

    KS Rai Member

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    What constantly baffles me on these forums are the dual-standards that exist where avforum members and manufacturers/retailers are concerned. If you read some of my previous posts you'll see that it's a subject that I've touched on often in the past with Stuart Wright.

    The observations are still as valid as they ever have been... and I dare they say they will always be. And that, I'm afraid, is why so many manufacturers avoid these forums like the plague...

    While it's considered perfectly OK for Peskywinnets to use blatant sarcasm with sexist overtones to publicly deride online a poor girl who had the good heart to try and answer his query on the spot, it's considered unacceptable for a manufacturer's representative to use sarcasm in reply to illustrate that the forum member is being less than fair to her and even less fair in extrapolating from that experience to pass comment on the brand itself.

    No, Solidstate, you simply would rather hear an "it's early days, sorry we'll try to do better in the future" type response.

    As for "nothing we do is wrong ever and anyone who says contrary is also wrong", well I'm having trouble not laughing out aloud here. I spend my whole life telling my clients exactly what it is that they are doing wrong. Believe me, none of them are labouring under any illusions that the customer experience or product offerings cannot be improved upon...

    As for "it's not often that a company gets feedback direct from the customer -not a focus group or some old dear stopped in the street with a clipboard - but a real honest to goodness customer who is interested in your product."... well, without wishing to sound patronising in any way this is rather stating the obvious.

    I've been a hi-fi/av enthusiast for 30 years. For me the advent of forums such as this has been an exciting development as they represent the most direct way of getting feedback that's currently possible. You really don't need to tell me that... ;)

    From a manufacturer's point of view forums such as this are undoubtedly a valuable resource in many, many ways but they also represent a double-edged sword. If a magazine reader's comments are being considered for reproduction in print they are subject to rigorous standards of journalistic scrutiny and common-sense.

    The tests of scrutiny applied in forums are far, far less thorough.

    And therein lies the nub of the issue. You as forum members, feel that you are entitled to say what you like about a manufacturer, a retailer, a receptionist or indeed any other subject that takes your fancy. You expect, as you should, complete freedom of speech when conversing with each other, without significant censure.

    But the moment a manufacturer or retailer takes a posted statement to task, the moment they dare to take issue with what has been thrust into the public domain, the attitude changes. Now a different set of standards applies... now it's we are the masters and you are the servants. Them and us, cowboys and indians etc etc.

    It's an unhealthy and in my view, particularly masculine, self-centred attitude that pervades most technology-based forums. It inherently limits the quality/volume of responses you are likely to receive and thus their usefullness.

    Both I, Onkyo, Yamaha, Denon and every other manufacturer are paying attention to every comment that Peskywinnets and all you others make. Where it's possible to make improvements to processes and products we all will - that's just business common-sense.

    As for those contemplating making buying decisions based on the exchanges in this thread, well, that's entirely up to you but god, do you ever to take a reality check - I could think of a few more important criteria to take into account. Dare say you'll be forming massed hordes at the gates now. :D
  19. KS Rai

    KS Rai Member

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    Which features would like clarified?
  20. peskywinnets

    peskywinnets Member

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    You're *still* not getting it are you?!

    I wasn't deriding the receptionist (she seemed perfectly nice - just obviously wasn't technical), but I was deriding inadequate facilities that Onkyo UK have to service customer enquiries.....see Hutch's post...you can add 'Onkyo don't respond to emails' to the growing list. In fact let's recap & look at the list (so far)....

    Badly laid out (& worded) details about the product.
    No online manual for the product (it's launch shouldn't be a surprise to Onkyo UK) - in 2006 that's unbelievable!
    Wrong UK contact info on your website (or in the wrong place)
    A german helpline, who speak
  21. hornydragon

    hornydragon Active Member

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    Whoa, as probably one of the few owners of Onkyo kit on here i can confirm that IMO its as good if not better than the equivaleent price denon/yamaha.

    I think buying a HDMI amp now is a bad idea as V1.3 is where its going to get interesting and the chips are due 2007.

    Onkyo's representatives in the UK do seem a bit below par at britsol they sat chatting to them sleves ignoring all cutomers (including me) and yes i agree the build quality materials wise for the casing feels a bit flimsey but then i dont take my receiver cross coutry running or sky diving its sits on a shelf all day!

    Onkyo want you to go to the dealer not the web so they arent set up for these queries this is where the dealer comes in. I agree teh website isnt the best but at the end of teh day i am not looking to buy a website i havent seen a 674 yet but i guess i will soon enough. Try contacting a dealer and see if they can provide you with the information. I am quite impressed the reeceptionist went and asked and found out for you and didnt just refer you to a dealer.

    Give denon and ring and see what they say about the 2807 specs
  22. KS Rai

    KS Rai Member

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    Think I've said as much as I want to say on this matter Peskywinnet. Your comments have been noted...
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  23. Solidstate

    Solidstate Member

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    I feel like I've been hit in the face with a handbag.

    Good luck with that PR career - let me know how it works out for you. :D


    EDIT....
    OK KS Rai - I'll keep the Onkyo on the list of potential purchases - but try to get the product out for review to some decent magazines ASAP and get the manuals on the Website as soon as they have been finalised - as mentioned earlier a lot of buyers (myself included) like to scour every fine detail in these to see if the equipment meets their precise requirements.

    I'll just assume that you're having a bad week and the aircon is bust in the office - It happens to us all. Enjoy the weekend and come back to work refreshed on Monday - ready for the big launch.
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  24. lo/rez

    lo/rez Member

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    KS Rai

    You do know that PR stands for Public Relations, right?

    Better to say nothing than to tell a potential customer he/she's stupid.
  25. KS Rai

    KS Rai Member

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    :rolleyes:
    Aircon's fine SolidState... and there's a good breeze blowing across the patio right now :thumbsup:

    Having had a pretty intimate acquaintance with the TX-SR674E over its development period I can only commend you for keeping it on your shortlist. The president of a rival (much larger) neighbouring Japanese maker rightly threw some serious daggers at his staff a few weeks ago when he saw it...

    Vis a vis print reviews you will find them appearing in 4-6 weeks time in mags such as Home Cinema Choice, What Hi-Fi?, T3, etc etc. Online reviews will come thereafter but not before.

    Actually took the editors of those mags out to the Malaysian factory the other week so they could see exactly what makes the TX-SR674E so special. Could tell you guys publicly too but Stuart W would probably invoice me [:D ] so I'll refrain from doing so. Will attach some sneak preview pix of the production lines rolling which hopefully won't break any rules

    As I said before manuals are always put online at the site - the TX-SR674E's will appear there next week. Feel free to download at your convenience and peruse away...

    Oh and many thanks for the best wishes re PR career. Actually, it's been doing OK for several years now... Sevenoaks Sound & Vision, Jamo, Onkyo, Lyngdorf Audio and Entertainment PC seem pretty satisfied with my contribution. Always a good thing!:)
  26. glynhughes

    glynhughes Guest

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    I think the Onkyo person is a comedy genius.

    Accusing someone's writings of having 'sexist overtones' before describing a secretary as a 'poor girl' is very funny.

    Well done.
  27. KS Rai

    KS Rai Member

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    +5
    I do bar mitzvahs too:thumbsup:

    Weekend's far too nice to spend jawing online, fun as it is. Au revoir...
  28. Cyprio

    Cyprio Member

    Joined:
    May 26, 2006
    Messages:
    572
    Trophy Points:
    31
    Ratings:
    +40
    He he he.
    You lost that one big time KS Rai!!.
    When will people like you ever learn that it will not do you any favours to show off in a forum. There will always be someone waiting around the corner that will come along a shoot you down in flames!!.
    Shame really, because without the condescending snidey remarks your comments did make slightly interesting reading.
  29. chachi

    chachi Guest

    Ratings:
    +0
    I think people have also missed the fact that he doesn't "work" for Onkyo ...

    He's just a consultant who also seems to feel the need to be a foot soldier for his brands when necessary and whom is perhaps a bit emotionally attached to his portfolio ...
  30. Vabene

    Vabene Guest

    Ratings:
    +0
    Oh boy, that's intelligent, really really smart. Yeah, that says so much about the forum. If you're a manufacturer, PR, whatever, don't post anything even remotely opinionated on this forum or we'll all cut you down instantly. Great!

    Are we actually reading the same posts on this thread? I've read KS rai's posts from the beginning and I'm wondering what planet Peskywinnets and co are on. Pesky seems upset that KS used sarcasm in his post... well duh, speaking like a colonial viceroy to a receptionist doesn't seem anything other than patronising.

    And when he did use sarcasm he did so in a pretty intelligent way to make a very fair point - much more intelligent than saying lip sync slowly:lease: Face it dude, the onkyo site could well be better organised but you simply didn't do enough digging before you vented your spleen.

    I can't see anything in KS rai's reponses that's really objectionable while Pesky seems to be suffering from a serious dose of PMT. KS given a reasonable explanation for everything he's said... some of the points he makes about the behaviour of forum members are so sharp they hurt [Cyprio take note!]

    Get real guys... if we want people on the inside of this business talking to us on these pages - and jeez we ought to - we need to stop being so juvenile and encourage them by using a bit of commonsense. Don't give up on us KS... we're not all as lame as some of dudes posting on this thread.:thumbsup:

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