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Itunes keeps crashing with msvcr80.dll error

Discussion in 'iPhone Forum' started by JohnWB, Oct 11, 2009.

  1. JohnWB

    JohnWB Member

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    When I connect my 3G Iphone to my computer (XP), Itunes fires up then after a few seconds it says it has encountered a problem & needs to close. It has been ok for the past year & I have not changed anything as far as I know.

    If I check the error report it says the problem is with msvcr80.dll.

    If I start up Itunes first, it is ok but when I connect the Iphone, the same thing happens.

    I have tried it without the internet conection & it still happens.

    Anyone have any ideas.
  2. muffins

    muffins Active Member

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    You will have to 1st uninstall iTunes and all its components and then reinstall.

    Before you do that cut and paste your iTunes music folder folder that is probably located in Music(?) to a safe place (desktop?)

    After you reinstall iTunes paste it back and overwrite the new one.

    Now you must follow the instructions here to uninstall iTunes:

    Apple (Republic of Ireland) - Support - iTunes

    Follow the steps for your OS

    After you completed that and followed the instruction reinstall iTunes (you will have to install QuickTime 1st).
  3. JohnWB

    JohnWB Member

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    Thanks very much for that, all ok now,

    I Uninstalled & reinstalled as per the Apple instructions & its all back to normal

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