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HTC ONE..Don't use the HTC hard shell....

Discussion in 'HTC Mobile Phones' started by paswtyman, Mar 16, 2013.

  1. paswtyman

    paswtyman Member

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    well i am a bit peeved, my ONE came yesterday, beautiful device, popped it into the official Hard case I bought in advance, was a happy camper.

    Took it out of the case last night to have a "naked" play if you like without the case, and noticed two marks on the ally back. One in the dead centre lines up with a moulding lump inside the red top cap of the case, the other to the right top corner.

    It is the case that has done this, and im really peed off.

    I have emailed HTC and await a response:mad:

    Anyone else have this case? check the back of the phone at the top if you do.....
    • Thanks Thanks x 2
    Last edited: Mar 16, 2013
  2. Zaichik

    Zaichik Member

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    I've got this (but no phone as yet) and I was wondering if it would leave marks. I am looking at the Belkin leather slip case that Mobile Fun are selling, as perhaps that will be a better alternative.
  3. bairdyboy1980

    bairdyboy1980 Active Member

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    Is this the case ur talking about:

    Genuine HTC One Double Dip Flip Case - HC V841

    ?
  4. paswtyman

    paswtyman Member

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  5. Sharpy76

    Sharpy76 Member

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    That one looks good actually. It has a suede lining so shouldn't scratch the phone.

    Can't believe the "official" case has scratched the op's phone, that sucks:thumbsdow
  6. darkmavis

    darkmavis Member

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    I have bought both cases and p[lan to review them both for you lot :) should have them tomorrow!
  7. Zaichik

    Zaichik Member

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    I've sent my shell case back - I'm not risking it.

    Hopefully, I'll get the actual phone to go with all the accessories one day! :laugh:
  8. Zaichik

    Zaichik Member

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    If the hard shell has scratched your phone, imagine what it would do to the black one, where there is already a greater risk of the black colour chipping off! :eek:
  9. tony kop77

    tony kop77 Active Member

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  10. darkmavis

    darkmavis Member

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    I bought both cases and the double doors one hasn't scratched mine. The flip case is crazy, certainly not what I expected from a 25 quid case.
    Last edited: Mar 21, 2013
  11. paswtyman

    paswtyman Member

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    Can you see a moulding lump inside the red top cap, in the middle?
  12. darkmavis

    darkmavis Member

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    Not that I can see? Attached images for you if u need more let me know
    ForumRunner_20130321_113239.jpg



    ForumRunner_20130321_113253.jpg
  13. paswtyman

    paswtyman Member

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    Thanks for that, on pic 2 as the cap is positioned, if you look inside, bang smack in the middle, and toward the top edge, with the longer lip as it is at the bottom, you should see where the moulding was released.
    On mine there is a definite little lump, quite hard and sharp, that is easy to feel with a finger.
    Probably just as easy to just run a finger inside the cap and see if it can be felt....

    Would be interesting to know, as i have not heard back from HTC yet, so may contact expansys, which is where i believe it was sent from...
  14. darkmavis

    darkmavis Member

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    Just had a good feel. Nothing there at all matey. If you need to borrow mine for comparison I'm more than happy to help. If be raging if mine got scratched and would want a new one!
  15. paswtyman

    paswtyman Member

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    I'm non too pleased, just emailed expanses, as I've had no reply from HTC.
  16. Laubi02

    Laubi02 Active Member

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    I received the double dip case from HTC and have been using it since day one. Now the red has felt has stained a bit of the white thong on the back of the phone. Its not exactly big but noticeable to my OCD eyes and is offending me (even with the case on as I know its there!)

    Anyone have had a similar issue and know any solutions?
  17. paswtyman

    paswtyman Member

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    It really isn't on, I paid a lot of money for the phone, bought the case to fully protect it (as in the words of HTC) and it does the complete opposite.

    I have heard nothing from HTC or Expansys on this, tomorrow will have to be a phone call me thinks, but it's end of year and stock take to do.....:mad:
  18. paswtyman

    paswtyman Member

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    Just had a word with HTC on this, and the response seems to be positive. Have sent them a pic of the damage, and hope that they will replace the phone.

    Will keep this thread updated, but I do urge you to check the inside of the caps on the case...
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  19. darkmavis

    darkmavis Member

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    This is great news
  20. paswtyman

    paswtyman Member

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    Well today saw a complete turnaround by HTC, they deem the damage to be accidental:eek::eek::eek:

    Needless to say, I have raised another complaint, and will carry on raising complaints until they replace the phone.

    I was thinking that HTC were going to be on the ball with this, but how wrong I was....:mad:
  21. TwoJs

    TwoJs Active Member

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    See things like this have put me off switching from my iPhone 5, by the time you waited now I would of made a genius appointment and had it swapped over there and then...hmmm decisions !!
  22. kevykat

    kevykat Active Member

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    question. HTC one or Galaxy 4? Looking at reviews and specs theres not much in it. Currently have a Galaxy S2
  23. paswtyman

    paswtyman Member

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    Well after another email from HTC requesting a picture of the cap, I thought I would post it here too so you guys can see what I'm on about...

    [​IMG]
    HTC Cap Pic1 by cornishwelding, on Flickr

    You need to zoom in on the pic, but you can see the rough area in the plastic...

    The lateral lines are ink from the tip of a ball point pen I used to feel area on question, its a bit too small to get a finger tip in....
    Last edited: Mar 28, 2013
  24. Kev12

    Kev12 Active Member

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    Wow, it looks as rough as hell in there. I can even see bits of plastic swarf that shouldn't really be there on an official product:(
    It's too late for you now, but I'd urge anyone who gets this case to try and clean and smooth it out somehow before placing it on the phone. I hope HTC come good for you mate.

    I'm just getting a cheapo neoprene case from amazon until Incipio release one.
  25. kevykat

    kevykat Active Member

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    I ordered one of these and the flip case. Will definitely give it a good once over before attempting to use it.
  26. HarryBarton

    HarryBarton Member

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  27. TwoJs

    TwoJs Active Member

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  28. HarryBarton

    HarryBarton Member

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    Glad to hear it, thank you :)
    Luckily I used Amazon for ease of return if I changed my mind!
  29. paswtyman

    paswtyman Member

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    Great news guys....just had a call from HTC, phoned is booked in for repair, they are going to replace the rear shell somehow.

    Will keep you posted, but fair play to HTC, came through in the end.
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  30. kevykat

    kevykat Active Member

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    nice one. My case is being delivered this afternoon. will give it a good inspection before putting it on

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