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How Long will Delivery of Dell Laptop take?

Discussion in 'Laptops & Netbooks' started by HDGlory, Dec 21, 2009.

  1. HDGlory

    HDGlory Member

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    I'm sure some people here have ordered Dell laptops recently - how long did it take to arrive?

    i want to order a Dell studio 16 - it is a standard spec, only customization is Colour...

    Any ideas on turnaround for this - If I order now I'm not expecting it before Christmas (Im hoping) but before New Year would be good...
  2. brookheather

    brookheather Active Member

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    There are some threads on here about delivery delays with new Dells - you are probably looking at February if you order now.

    - Simon.
    • Thanks Thanks x 1
  3. HDGlory

    HDGlory Member

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    Doh! Alright thanks - I may go for a Sony then.
  4. theGloaming

    theGloaming Member

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    I talked to Dell today, and they said that the new Studio 17 laptops would take about 2 months to deliver (expected first week of Feb) due to issues with the webcam.

    However, other models such as the XPS would be available within 3-4 weeks.

    Which puts me in a quandry, as I was looking to order the studio 17 today, but have to rethink it.
  5. besidog

    besidog Member

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    I placed my order for a studio 15 core i7 about 2 weeks ago and it arrived today..... however i never changed anything from the build so maybe that made it quicker.

    I rang Dell before i ordered it as i was going to go for the 17 inch version same spec, but i was told that it would of been mid feb before i would of got it but no reasons why.....
  6. drpeej

    drpeej Member

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    I ordered a Dell Studio 1557 on 4th December with a promised delivery date of 18th December.

    On Dec 17th the delivery date suddenly jumped to 1st January and when I asked Dell about this I was told it was wrong and my laptop was on it's way.

    Further investigation revealed that it was not actually despatched till 22nd December and on 1st january I received an Email saying it would be delivered on 6th January.

    So I am waiting with bated breath to see if it will actually turn up tomorrow. Dell customer support are now not even responding to my Emails.

    I realise that this was custom made in China and that the bank holidays have got in the way but why couldnt they give me a realistic delivery date when I ordered (and paid in full) over 1 month ago? There are sales deals in the shops now that would make me think of buying a different model.

    Looking at the delivery tracking, it was received at UK delivery hub on 24th December but won't get delivered till 6th Jan.

    This just isn't good enough

    Peter
  7. drpeej

    drpeej Member

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    An update:

    It didnt arrive today. I suppose the weather must be to blame. However the delivery has now been rescheduled for Friday - ie another 2 days away.

    Walsh Western received the box at their Hinckley depot on 30th December so why does it take until 8th Jan to send it out. Twice today I have been promised a phone back by a supervisor but it hasnt happened.

    Dell have had my money for over a month. They promised the laptop for 18th December. I have contacted Dell twice to say I want to cancel but had no response

    I will not be buying another Dell

    Peter

    Here is the delivery log:

    ETA 06/01/2010 Please check the order history below for any possible delays.

    History Date Time Location Activity
    06/01/10 16:45 SHORT DEL BOX 2 08/01/10 AM DEL. SCHEDULED DELIVERY DATE.
    06/01/10 16:45 SHORT DEL BOX 2 AM DELIVERY.
    06/01/10 14:16 . INCOMPLETE.
    05/01/10 22:09 WWI - HINCKLEY FIRST BOX SCANNED OUT OF HUB.
    05/01/10 22:07 WWI - HINCKLEY PICKED FROM HOLD
    30/12/09 06:58 WWI - HINCKLEY ORDER COMPLETE IN HUB.
    30/12/09 06:58 WWI - HINCKLEY FIRST BOX SCANNED INTO HUB.
    24/12/09 12:42 WAALWIJK ORDER DISPATCHED FROM HUB.
    24/12/09 12:42 WAALWIJK FIRST BOX SCANNED OUT OF HUB.
    22/12/09 20:33 WAALWIJK MERGE ITEMS PICKED.
    22/12/09 01:16 CHINA DEPARTED MANU.FACILITY
    Last edited: Jan 6, 2010
  8. pauwoo

    pauwoo Member

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    I ordered my Studio XPS16 from these guys today

    Dell Laptops @ NDC - Dell XPS/Latitude/Inspiron/Vostro/Precision Laptops Cheap!

    My notebook has been dispatched, says NBD, so should get it Monday

    500GB HDD, 4GB DDR3, 512MB video card, Blu-ray drive, full hd RGB screen

    £870

    drpeej, why don't you contact walsh western they have your laptop and have done since the 30/12, they are one's delaying delivery to you :)
  9. dc8900

    dc8900 Well-Known Member

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    Bear in mind, NDC sell refurb stock hence why they can sell cheap and deliver much quicker
  10. pauwoo

    pauwoo Member

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    Yeah I know my 1530 came from them a couple of years ago, nothing wrong with it just wanted an upgrade :)
  11. HummerUK

    HummerUK Member

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    I ordered a Studio 1745 : Intel Core 2 Duo T6600(2.2GHz,800MHz,2MB)
    back on the 28th Dec.

    Being a fool I still thought Dells were made in Ireland but in reality it seems they now have to come from China.

    Anyway I am less than impressed with the cryptic text against the items in the tracking information provided.

    As Of January 11, 2010 09:33:00

    08/01/10 16:36 WWI - HINCKLEY ORDER DISPATCHED FROM HUB.
    08/01/10 16:36 WWI - HINCKLEY FIRST BOX SCANNED OUT OF HUB.
    08/01/10 16:36 WWI - HINCKLEY PICKED FROM HOLD
    06/01/10 16:42 NO PRECALL 11/01/10 PM DEL. SCHEDULED DELIVERY DATE.
    06/01/10 16:42 NO PRECALL PM DELIVERY.
    05/01/10 15:40 WWI - HINCKLEY ORDER COMPLETE IN HUB.
    05/01/10 15:40 WWI - HINCKLEY FIRST BOX SCANNED INTO HUB.
    05/01/10 12:15 PLAN COMMITTED NOTE.
    05/01/10 10:56 IVR-OUTBOUND POSTCARD SENT TO CUSTOMER.
    05/01/10 10:56 IVR-OUTBOUND PRE CALL - NO ANSWER.
    05/01/10 07:44 IVR-OUTBOUND PRE CALL - NO ANSWER.
    04/01/10 17:10 IVR-OUTBOUND PRE CALL - NO ANSWER.
    04/01/10 11:55 CALL LOCK OUT.
    31/12/09 15:15 CHINA DEPARTED MANU.FACILITY

    You will see by the log it says "Pre Call".

    No one has called my home or mobile during any of those time periods and I also have had no card (which could be delayed by weather).

    After the first two "Pre Call" items in log I emailed Dell, the ones who say they should respond in 24hrs asking them for an update.

    Total response so far, Nothing.

    If they do need to make contact before delivery why would they use the phone?

    Anyone who has ordered a Dell this way must have a working email address and that would seem the logical method to give progress updates and maybe offer some delivery dates.

    From the above log I guess my machine was scheduled to arrive today PM but as the log stopped at "ORDER DISPATCHED FROM HUB" I suspect not.

    HummerUK
  12. davidg1230

    davidg1230 Active Member

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    @HummerUK, if you only ordered your laptop on the 28th Dec and they shipped it from China on the 31st Dec? is that correct? sounds fairly fast to me?

    I've just placed an order on the 5th Jan for a Studio 17", only to be given an initial delivery date for the 23rd Feb:eek::mad:

    Can't seem me waiting that long, is anyone else been given a long delivery time? The Dell operator said to ignore this date as it was a computer generated one and my laptop would arrive much sooner, but reading the comments above, maybe it won't:(
  13. HummerUK

    HummerUK Member

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    Still no contact from them and they have not confirmed to me a Delivery Date. Dell just say "DESPATACHED"

    Looks like I won't be getting a delivery today either :(

    January 11, 2010 14:43:57

    11/01/10 08:00 BPO - BURGESS HILL NOT REC'D/INCOMPLETE IN DEPOT.
    08/01/10 16:36 WWI - HINCKLEY ORDER DISPATCHED FROM HUB.
    08/01/10 16:36 WWI - HINCKLEY FIRST BOX SCANNED OUT OF HUB.
    08/01/10 16:36 WWI - HINCKLEY PICKED FROM HOLD
    06/01/10 16:42 NO PRECALL 11/01/10 PM DEL. SCHEDULED DELIVERY DATE.
    06/01/10 16:42 NO PRECALL PM DELIVERY.
    05/01/10 15:40 WWI - HINCKLEY ORDER COMPLETE IN HUB.
    05/01/10 15:40 WWI - HINCKLEY FIRST BOX SCANNED INTO HUB.
    05/01/10 12:15 PLAN COMMITTED NOTE.
    05/01/10 10:56 IVR-OUTBOUND POSTCARD SENT TO CUSTOMER.
    05/01/10 10:56 IVR-OUTBOUND PRE CALL - NO ANSWER.
    05/01/10 07:44 IVR-OUTBOUND PRE CALL - NO ANSWER.
    04/01/10 17:10 IVR-OUTBOUND PRE CALL - NO ANSWER.
    04/01/10 11:55 CALL LOCK OUT.
    31/12/09 15:15 CHINA DEPARTED MANU.FACILITY

    Very poor service IMHO.

    They could at least send an email with an accurate update rather than nothing.

    HummerUK
  14. HummerUK

    HummerUK Member

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    BPO = Business Post

    http://www.ukmail.biz/index.html

    If I put the EPOD Consignment Number in their site it says my parcel was last seen in Bournemouth...

    Parcel
    Tracking Id
    Scan Date
    Time
    Location
    User
    Scan Type
    Holding Container

    1

    08/01/2010
    18:47:09
    Walsh Western
    8903 - Walsh Western Op # 2
    Implant Collection Scan


    1

    08/01/2010
    18:47:16
    Walsh Western
    8903 - Walsh Western Op # 2
    Valuable Item


    1

    08/01/2010
    22:15:25
    Birmingham
    14109 - AutoSort Scan
    Auto-Sort National


    1

    08/01/2010
    22:15:26
    Birmingham
    14109 - AutoSort Scan
    In Collecting Warehouse Scan


    1

    09/01/2010
    04:45:35
    Bournemouth
    1554 - Szymon Zbilski
    Transit Scan


    I am in East Sussex :(

    HummerUK
    Last edited: Jan 11, 2010
  15. HummerUK

    HummerUK Member

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    No change in my delivery status so I called UK Mail.

    Seems the phone number they had for me was completely wrong.

    Also parcel should have gone from Birmingham to Burgess Hill and not Bournemouth.

    They will try and arrange delivery for this Tuesday.

    Did I just see a pig fly by? :)

    HummerUK
  16. HummerUK

    HummerUK Member

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    My delivery saga has been updated again to..

    12/01/2010 10:02:07 Bournemouth - Bournemouth Depot Scan Discrepancy Scan

    Travelled at hundreds of miles an hour from China to the UK and then reduced to a snail paced tour of the UK.

    It will be obsolete by the time it arrives - Hold on, it already is by the new touch screen range :(

    HummerUK
  17. davidg1230

    davidg1230 Active Member

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    This is bonkers, I'm reading more and more reports about delayed shipments from Dell, looks like you might get yours, eventually (after the delivery people stop using it as a door stop:rolleyes:)

    I'm giving Dell until the end of the week for mine, almost 2 weeks since order was placed and it's still not even been put into production?

    I've just seen a nice Sony at Dabs that looks tempting.......
  18. HummerUK

    HummerUK Member

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    Still no joy with my delivery so called UKMail again.

    They said it may still be at Bournmouth or could be on route to their Burgess Hill depot as items are only scanned when they arrive and not leave (sounds odd to me).

    Of course the weather has turned bad again now which will not help.

    Does anyone know BTW if warranty starts when Dell despatched or a month later when you get your goods?

    Automan.
  19. brookheather

    brookheather Active Member

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    Dell start the warranty on dispatch - you should have your service tag in the e-mail confirmation and you can look it up on the warranty status support page.

    - Simon.
  20. HummerUK

    HummerUK Member

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    Still no joy so I have emailed Dell again...

    HummerUK
  21. HummerUK

    HummerUK Member

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    Some progress :)

    No, just kidding but they have weighed my parcel which is still in the wrong depot.

    13/01/2010 16:17:42 Bournemouth 153000 - BH Volumiser Check Weighed

    HummerUK
  22. HummerUK

    HummerUK Member

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    Some Actual Progress, my parcel is at my local depot (well about 35 miles away).

    14/01/2010 03:27:38 Burgess Hill 7606 - In Delivering Warehouse Scan

    HummerUK
  23. HummerUK

    HummerUK Member

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    I spoke to UK Mail again and they gave me the number of their Burgess Hill Depot.

    They tell me it will be delivered Friday afternoon.

    It arrived in the UK on the 8th and its the 15th tomorrow.

    Not sure why they call it Prem24 service?

    HummerUK
  24. marrk

    marrk Member

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    I got so worried and troubled with the tracking issue... that says Goods Collected by who and when will I receive my order ?


    [SIZE=-2]12/01/10 [/SIZE][SIZE=-2]18:11 [/SIZE][SIZE=-2]WWI - HINCKLEY [/SIZE][SIZE=-2]GOODS COLLECTED. [/SIZE][SIZE=-2]12/01/10 [/SIZE][SIZE=-2]17:03 [/SIZE][SIZE=-2]WWI - HINCKLEY [/SIZE][SIZE=-2]ORDER DISPATCHED FROM HUB. [/SIZE][SIZE=-2]12/01/10 [/SIZE][SIZE=-2]17:03 [/SIZE][SIZE=-2]WWI - HINCKLEY [/SIZE][SIZE=-2]FIRST BOX SCANNED OUT OF HUB. [/SIZE][SIZE=-2]11/01/10 [/SIZE][SIZE=-2]16:47 [/SIZE][SIZE=-2]WWI - HINCKLEY [/SIZE][SIZE=-2]ORDER COMPLETE IN HUB. [/SIZE][SIZE=-2]11/01/10 [/SIZE][SIZE=-2]16:47 [/SIZE][SIZE=-2]WWI - HINCKLEY [/SIZE][SIZE=-2]FIRST BOX SCANNED INTO HUB. [/SIZE][SIZE=-2]11/01/10 [/SIZE][SIZE=-2]15:35 [/SIZE][SIZE=-2]PLAN COMMITTED [/SIZE][SIZE=-2]NOTE. [/SIZE][SIZE=-2]11/01/10 [/SIZE][SIZE=-2]11:20 [/SIZE][SIZE=-2]R.A. 04025753399 [/SIZE][SIZE=-2]RA COLLECTION AUTH. BY DELL [/SIZE][SIZE=-2]09/01/10 [/SIZE][SIZE=-2]11:45 [/SIZE][SIZE=-2]RANJANI_R@DELL.COM [/SIZE][SIZE=-2]ON HOLD - SECURITY CHECK [/SIZE][SIZE=-2]07/01/10 [/SIZE][SIZE=-2]21:01 [/SIZE][SIZE=-2]CHINA [/SIZE][SIZE=-2]DEPARTED MANU.FACILITY [/SIZE]
    Mark
  25. HummerUK

    HummerUK Member

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    On the Dell / Walsh Western tracking page do you get anything if you click on the ePOD box?

    That may give you a consignment number which you can then check at Welcome to UK Mail | Worldwide Express Parcels and Mail or at least some info on what they did with your laptop.

    It does however look as if someone from dell has made a manual change to your delivery and the "RA" sounds a bit like Returns Authorisation.

    Good luck

    HummerUK



  26. marrk

    marrk Member

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    Thanks Hummer Uk , I did click on the ePOD and only says sorry there is no data.. am now pretty more ****** cos I do keep calling Dell mobile to track my order but never got the opportunity to talk to them.. What do you advise on..
  27. HummerUK

    HummerUK Member

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    You could try calling

    If you would like to talk to an agent, please call:
    +44 (0)871 987 3355 (check on your call rates)

    That is syncreon: syncreon Walsh Western in the UK.


    My laptop is at last been loaded onto a delivery lorry :)
    15/01/2010 07:43:22 Burgess Hill - Onto Delivery Van Scan

    The Dell tracker says still in a depot.

    HummerUK
  28. HummerUK

    HummerUK Member

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    DELL Yours Is Here (AT LAST)

    My unit has made it :)

    Seems to work but cursor arrow keys are a bit small for my liking.

    HummerUK
  29. HummerUK

    HummerUK Member

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    Left new machine making recovery disc and went to make a cup of tea.

    When I next looked at the machine it was at the login box and then after login said it had recovered from a BSOD.

    Not a good start...

    Also machine has no Hard Disk, CAPS Lock, Num Lock or CD Activity LED's :(


    EDIT:
    BSOD Caused by Roxio Burn
    Load it first and install critical JAN 2010 patch.
    HummerUK

    Last edited: Jan 15, 2010
  30. ibrahim

    ibrahim Member

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    I orderd the new inspiron corei5 from dell on 09/01/10 my estimated time was 12/02/10, however to my suprise the system was shipped on the 13 from china and now is in hinckley today on 15/01/18 and will be delivered on 18/01/10. i just have to say wow how lucky am i :):):)

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