macdoge said:
My first post so here goes!!!!
I tried to change onto the HDMI connection and what do I get, a blank picture....
Now, I know it worked as i had tried it before so phoned Telewest to ask for assistance.
Spent 20 minutes on the phone with a very helpful lady, but to start with she wasnt believing me.
We went through this 4 or 5 different times, different ways trying to change onto hidef, then I was told they will get a technician to look into it and will be back in contact within 3 days....
I went and bought a hidef component lead and hey presto, works perfectly.
Has anyone else had the same problem? If so, do we need to tell Telewest to sort this out!!!
This may or may not help and if it's already a well known solution I apologise in advance.
I had my TVDrive installed today. Its connected up to a Toshiba 37WLT66.
The install guy refused to have anything to do with the HD configuration, but did leave me with an HDMI cable afetr some persuasion.
After he left I connected up the HDMI on the TVDrive to HDMI port 1 on the TV(The Tosh has a pair of HDMI inputs). However when attemping to activate the HDMI in the "Servces & Settings" - "Display & Audio" menu the TVDrive kept telling me that no HD TV was detected. When I ran the test connection it came back with a blank screen. After a few seconds the blank screen times out and I was asked by the unit if I saw a picture.
Obvioulsy I answered no as I couldn't. There are dire warnings in the booklet informing that if you say yes it will activate the HDMI port, disable the SCART and you are then stymied as you have no HDMI picture.
I rang Telewest and the guy who I spoke to said this was a well know issue. Firstly he ensured I had the HDMI cable connected up at both ends, then we ran through the HDMI config. He recommended selecting 720 over 1080 as "its a better picture".
We then did the test and when asked if I has seen the picture he said select "yes" even though I couldn't. I ended up with a blank screen. This he said was because I have disabled the SCART output but my TV is still switched to the AV1 input that the SCART cable runs to.
With the screen blank he asked me to press the "text" button at the bottom right of the controller twice, then on the TV controller sekect the HDMI as the input source.
Sure enough the signal was there, nice and clear with an error message about text not being available. This is why he wanted me to select text, just to pop up the error message.
We had a chuckle about the misinformation in the TVdrive HDMI config screens though to be fair he found it more amusing than I.
Everything has been perfect since.