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Computer Exchange (CEX) - Avoid Selling To Them

Discussion in 'Mobile Phones' started by WildWayz, Jun 30, 2010.

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  1. WildWayz

    WildWayz Member

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    I am posting this as a warning to others out there about using Computer Exchange (CEX)'s website to sell your phone.

    On June 12th 2010 I went onto CeX : we buy and sell Games, DVDs, PC Hardware & Software, Phones and electronics online to find out how much my iPhone 3GS 32GB (unlocked) phone would cost and was quoted £361 as it was in mint condition and unlocked.

    The phone was absolutely mint - not a single scratch, scuff or blemish on it. Headphones were unused and no marks on the box, internal packaging etc Not even a finger print on it.

    Here is their definition of the conditions:
    The quote I received was valid for 10 working days.

    So I sent off the phone and confirmed they had received it it, which they did on June 17th 2010

    On June 21st I emailed them again to ask what the latest is with the order and to confirm that I will be getting the £361 deposited into my bank account as they have not emailed me any form of status update. Their reply was:

    My reply back was:
    And guess what their reply back was?
    My reply back was as follows:

    I also emailed the Founder, Robert Dudani - I have had no reply from either.

    From looking around, it appears they like to conduct this kind of behaviour:
    CeX Discussions | Facebook

    I have emailed them the following this morning:
    So my advice is to AVOID this company if you are wanting to sell your phone to them via the website as they WILL REGRADE YOUR PRICE TO THE LOWER TEIR to BOOST THEIR PROFITS

    I have a good mind to get the IMEI blocked across all networks, but THAT would be dishonest.

    So PLEASE think twice before using these cowboys.
  2. prking

    prking Member

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    It may be me missing something, forgive me if I am, but if it has two months use how can it be boxed as new?
    Mint/as new, means in un-opened condition. Not used for two months and re-boxed.
  3. WildWayz

    WildWayz Member

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    No, as that would mean NEW/Unopened.

    Mint is used to describe an item that is used but is of 'out of the box' condition - ie no marks, fully boxed with everything in it etc
  4. prking

    prking Member

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    In my experience Mint, means brand new in un-opened condition.

    From a practical point of view, what does the Cex terms and conditions say about disputes as to the condition?
  5. WildWayz

    WildWayz Member

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    There is nothing in their T&C with regards to disputes - only mention is that they can re-grade it if they chose to.
  6. jian

    jian Member

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    'Mint' means an item is in the same condition as a new item. Whether it has been opened or used is irrelevant. Were it unopened and unused it would be classified as 'brand new'.

    I would never sell a 'mint' item to CEX by mail becuase the process of receiving, unpackaging and examining it probably involves several different people and/or proceeses. It only requires one act of carelesssness to mark the handset which would tehn render the item 'good condition'.

    Personally, I'd avoid using inflammatory language in these situations. Words like 'deception' are pretty strong unless you have proof. I'm not saying you're lying or that your grading is off but I have bought secndhand items described as 'mint' and on arrival they turn out otherwise. This can occur because people don't inspect their items carefully enough or are just reckless to the statements they make.
    Last edited: Jun 30, 2010
  7. prking

    prking Member

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    Certainly the dictionary definition of mint condition is "as it came from the factory".

    In this case, there is a dispute as to the condition. As Cex aren't here to give their side of the story. I'm not sure there is much that can be discussed.

    One thing I would say, is that if you do go down the legal route. Then you need to be very careful about what you say about the other party.
  8. jian

    jian Member

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    I would say 'mint' describes an item's conditon, not its status (for want of a better word). On the other hand, 'new' describes conditon and status. An item can't be new if it has been used regardless of its conditon.
  9. digitalwolf

    digitalwolf Member

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    I took a k800i in there once. It had litterally no marks on it at all and the guy wouldn't give me the mint condition money.

    I walked out. They are in serious financial difficulty.

    May I ask if it was in so good condition why you decided to go with them instead or eBay??
  10. WildWayz

    WildWayz Member

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    The reason why is that I took the average price on eBay (around £400) and when I take off ebay fees and paypal fees it would only be £363 - which is £2 more than CEX.
    I thought CEX would be less likely to rip me off (foolish to believe!).
  11. gingertilly18

    gingertilly18 Member

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    I have personally never had a problem with CEX, though i always prefer to go instore. I only use them when no one on the classifieds here is interested in what i am selling.

    they used to grade items A, B, C and non working. an A grade phone would not have to be new or unopened just in really good nick with all the bits and bobs however now it is MINT i think maybe they are expecting pristine condition, used for a few days.

    FWIW the classifieds are very active here and 32gb unlocked and mint 3gs usually go for around the £350 mark depending on warranty etc.

    So your phone is in limbo at the moment?

    Unlucky mate, hope it all works out for you!

    michael
  12. WildWayz

    WildWayz Member

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    Aye - they have the phone, won't respond to emails.

    I can get it IMEI barred as I am the owner with the receipt still and unbar it if they contact me - but debating if I should do this or not. At least it will force them to make contact with me.
  13. prking

    prking Member

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    I think you need to be a little cautious with your language. If it ever did come to legal action inflammatory words; threats to 'expose them' with an intent to harm their business and accusations will harm your case.
    In these sorts of disputes its best to stick to a straightforward explanation of what happened, how you feel about it and what you want to happen.
  14. Quantum Leaper

    Quantum Leaper Member

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    @Wildwayz

    I understand you are concerned. I may be Able to help, I work for Computer Exchange Ecommerce. I am in a position where I can chase information and potentially grant you closure. If you could be so kind as to provide me with your six digit order number you would have been assigned upon placing your original order for your Iphone 3GS 32gb to be sold I can look your information up for you.

    Regards
    QL
  15. WildWayz

    WildWayz Member

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    Hi QL - I don't really want to post the order number on here, but if you email me @ wildwayz at clara. co. uk then i'll happily supply it.

    Thanks
  16. Quantum Leaper

    Quantum Leaper Member

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    Can you message it to me?

    Regards
    QL
  17. Quantum Leaper

    Quantum Leaper Member

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    No need... I have Found your order
  18. WildWayz

    WildWayz Member

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    There is no option to send you a PM :/ Plus I will need to confirm that you DO work for CEX :/
  19. WildWayz

    WildWayz Member

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    aaah cool :D Just seen your reply :)
  20. Quantum Leaper

    Quantum Leaper Member

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    That's fine, the order number is unique to CEX anyway so without having our software it is basically useless...

    I checked up on all your history. I spoke with the store manager who received your iphone personally and he reported that the iphone is a straight up grade B I am afraid. The kind of scratches that are present on the handset are what we call 'pocket scratches' not the kind of scratches that can be obtained in Ecommerce via human error, for example dropping it or putting pressure on the box its in would accumulate a deeper scratch or cosmetic distortion. a grade A phone is LITERALLY mint. if we put it under a Fluorescent light and see A tiny scratch.. its a B.

    I personally know the Tester and the Store manager who have handled this item and Have absolute trust in them, however this is of course meaningless without your confidence in me.

    Regards
    QL
  21. WildWayz

    WildWayz Member

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    This defeats the whole point - I say it is mint and it IS mint - no scratches. I sent it to you - you downgraded it without telling me and basically said "tough".
    I have asked for proof or for the phone to be returned to me.
    I am still asking you for proof or for the phone to be returned to me.
    You have obtained this phone for a price you deemed fit without my approval. I am not happy about the price and never have. As I said, the phone has always been in a protective case and there weren't any light scratches on it. It *IS* mint condition.

    I am also still the legal owner of the handset as I never agreed to the sale of it for that price - therefore it has been imei-barred until the matter is resolved by either:
    1) Paying me the £88 you owe
    2) Providing high-resolution photos of the blemishes and display the IMEI number of the handset (*#06#).
    3) Return the handset to me

    I would also like an explaination as to why you have been ignoring my emails and not willing to resolve this issue.

    As soon as I am happy with the resolution, I will lift the imei bar on the handset and post the resolution here.

    And FYI - I have a team of people here who can vouch for the phone being in immaculate, as new, condition.
    Last edited: Jul 6, 2010
  22. Quantum Leaper

    Quantum Leaper Member

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    I am not here to defeat points, I am here to 'potentially grant you closure' meaning I am doing everything within my power to help you. I will acquire photographs of these 'blemishes' and negotiate the grade of the handset based on your individual experience with us.

    Regards
    QL
  23. WildWayz

    WildWayz Member

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    Sorry, but at the moment you aren't giving me closure. I never agreed to the sale. Your business practices of 'regrading without confirming' is actually illegal.
    It's like going to buy a TV from a store which is marked up at £599, but you drop £299 on the floor and walk out with it. That price hasnt been agreed and it is essentially theft / deception.

    Is it REALLY difficult to contact me to say "Sorry, but we feel it is worth £xxx.xx - it has these problems xxxxxxxxxxxx - we are offering you an update price of £xxx.xx - or we can return the handset to you".

    By choosing not to do this, you are acting in a deceitful manor - because you KNOW that the phone is immaculate. Don't forget, I also have photos to prove it is immaculate - so don't try to scratch the phone to make it look scuffed other wise both sets of photos will be posted on here and documented.

    Am I coming off as aggressive? Yes because CEX have ****ed me about.

    Return the phone to me and let's put it behind us.

    Also, why is everything so anonymous? Why are you not dealing with this via email / telephone? Why hide behind a username?
    Last edited: Jul 6, 2010
  24. Quantum Leaper

    Quantum Leaper Member

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    I understand you have been messed about, believe me. Nobody would scratch your phone intentionally, why would they contribute in such a negative way? none of them are personally responsible for this problem, it is the companies burden not theirs. We are working on changing things around here. I am contributing to these changes. I came onto this forum and joined this forum only to help you. I reached out to you outside of my usual job role, i didn't boy you off to another department or ignore your emails or letters. I am proactively trying to help you because I want to balance the morality of your Computer Exchange experience, I will receive no benefit for helping you in this matter so please try to understand I am on your side. Be patient and you with have your photos and your choices laid before you sooner than you think.

    Regards
    QL
  25. WildWayz

    WildWayz Member

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    Thanks - as I said, I am not mad at you - just the whole experience.
  26. Quantum Leaper

    Quantum Leaper Member

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    .

    Attached Files:

  27. WildWayz

    WildWayz Member

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    That is deffinately not my iPhone - that has scratches all over it. Please do *#06# to display the IMEI.
    It also shows a scuff mark on the bottom rigt of the phone - which never existed on mine.

    Again, that isnt my phone I sent in.
  28. WildWayz

    WildWayz Member

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    Also, I would prefer to deal with this issue off the forum and via email / telephone conversation until the matter is resolved. At the moment, (no offence) you are an anonymous person and I would like to keep this all official.
  29. Quantum Leaper

    Quantum Leaper Member

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    I have checked the IMEI it reads 0x2x2x0x7x0x9x0. That is your IMEI Number right? I cropped it out of the photo for privacy reasons.

    Regards
    QL
  30. Quantum Leaper

    Quantum Leaper Member

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    @WildWayz

    We have come to the conclusion that the method of changing grades on items without notifying customers is no longer acceptable. Customers in future will be notified and will have a choice whether to accept that price.

    In your case we will rectify your transaction with us by paying you the difference between grades. However because the handset has become blocked we can only pay you this difference once the phone has become fully active again. The difference that we pay you will also correspond with the current selling value on our systems at the time of reactivation so it could potentially be slightly less than current. If you prefer an alternative is that you refund the amounts back to us that were paid to yourself for the item and then we will return the handset to you.

    This information will also be emailed to you from an official CEX Business Email Account.


    Regards
    QL
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