stewarta13wsb
Standard Member
- Joined
- Oct 19, 2012
- Messages
- 20
- Reaction score
- 0
- Points
- 5
Does your phone work at all outside of your home? - YES
Have you confirmed your sim details with the Level 2 support team? - ALL DETAILS BEEN DELETED & RE-ENTERED, BOX REBOOTED ETC.
Have the level 2 support team said they can see your box on the 3 network? - YES
Odd to note that you say the screen shows H or 3G as you should only be able to see them if you have signal - SORRY DIDN'T EXPLAIN THAT WELL, IF THE HOME SIGNAL BOX IS ON I HAVE THE 3G OR H FOR INTERNET BUT THE FIVE BARS FOR NETWORK(?) AREN'T THERE, SO NO SIGNAL FOR CALLS OR TEXT! IF I SWITCH THE BOX OFF I GET NO INTERNET BUT CALLS & TEXT.
Can you try something. enter *3001#12345#* into your phone
This should change the signal to a number in db - WHERE DO I ENTER THE NUMBER? NETWORK SIGNAL INFO (APP) SAYS SIGNAL STRENGTH IS -111DBM IF THAT HELPS (BOX OFF)
Report back
Have you confirmed your sim details with the Level 2 support team? - ALL DETAILS BEEN DELETED & RE-ENTERED, BOX REBOOTED ETC.
Have the level 2 support team said they can see your box on the 3 network? - YES
Odd to note that you say the screen shows H or 3G as you should only be able to see them if you have signal - SORRY DIDN'T EXPLAIN THAT WELL, IF THE HOME SIGNAL BOX IS ON I HAVE THE 3G OR H FOR INTERNET BUT THE FIVE BARS FOR NETWORK(?) AREN'T THERE, SO NO SIGNAL FOR CALLS OR TEXT! IF I SWITCH THE BOX OFF I GET NO INTERNET BUT CALLS & TEXT.
Can you try something. enter *3001#12345#* into your phone
This should change the signal to a number in db - WHERE DO I ENTER THE NUMBER? NETWORK SIGNAL INFO (APP) SAYS SIGNAL STRENGTH IS -111DBM IF THAT HELPS (BOX OFF)
Report back