Having not signed into live in over a year due to me selling my xbox, i recover my tag goto sign and i recieve this message:
"Your account is suspended blah blah blah"
so i click ok and it sends me to my card details page with a credit card that expired last year, as i've bought a prepaid card i don't want to update my details so i goto redeem prepaid card enter the digits etc then recieve this status error message 80169d3a.
A lot of people on different forums (from googling) say it's just because of the credit card expiring and for me to ring MS support and get them to remove it and it should be ok whereas a lot of others are saying to just make a new account,which for obvious reasons i don't want to do.
Has anyone had this problem and got it sorted if so by what means?