[Codehead]

Took a Playstation2 into the Brum store on Saturday, they wouldn't take it 'because the controller rattles'. 3 mins with a watchmakers screwdriver sorted that.

I did trade a bunch of games and got a DS for my daughter and good deal of store credit. I picked up a copy of R6V from the 3 boxes on the shelf, only to be told after spending 15mins in the queue that they didn't have any stock of the game. However, thanks to MarkWWW, I picked up a brand new copy from Zaavi for the same price.

The store was boiling, the music was loud and terrible (The German version of My Little Pony was playing at one point) and the floor was covered in chewing gum.

CeX could be good, but most stores seem to be badly run.

[ScarySquirrel]

I use the store in Tunbridge Wells and they are fantastic in there.

[pixelpixel]

Originally Posted by mjpartyboy

I went to use them for the first time yesterday to sell some 360 items and when I got there a sign on the till said they weren't buying anything for cash today. I can't be bothered to go back and am annoyed I registered with them now.

They started that in Manchester also. Seems they will pay out but only for goods that they can shift quickly and at a high price.

You can get gamestation to price match

[lovethechang]

We have 2 cex's in liverpool. Both seem ok in terms of staff politeness - one of the two stores (liverpool central) havent been offering cash for a while. Went into the Lord street store about 10 days ago - they were offering cash, but didnt have any staff to test items, so that left me with trading in a dvd box set and having to take a mobile and a console home with me.

I may try again, however with mobility being an issue, plus the fact I am expecting triplets (well, the OH is carrying triplets) in 3 weeks means that the two items I have to cash in probably wont happen, and cex will either shut down before I get there, or i not bother.

[Ol!ver]

I've had two dealings, one good one bad. Firstly they gave me £184 for a Wii, tested for an hour no probs. The other I tried to sell them an iPhone. They said they didn't have any cash, so left it a week and went back, still no cash. Ended up giving up and selling on here.

[the.godfather]

I've had no problems with them thus far, and that's at the new Romford branch that opened last month. I've only ever traded-in though, not got cash for anything. So maybe they're a little more fussy when it comes to giving cash for items.

But I traded-in various games/dvd's/accessories for 4 x 360 games yesterday, and they were absolutely fine about it all.

And even if I start having problems with them, I'd still rather use them over Game. The prices that CEX give for trade-in are much better, and their selling prices are better too.

[ocelot20]

Yes I have had 2 bad experience with CEX in Liverpool. First time was about 7 months ago. I bought a new PSP from cex way before they come out in the UK. But 7 months ago I found the old recite for my PSP purchase. So I thought what not trade this in and get a PSP slim.

So after looking on the internet and see mixed answers about if CEX would take an USA PSP in. So I took it along with the old recite and said I bought a PSP from you ages ago and would like to trade it in I still have the recite. She then looked at the box and seen the NTSC and she said this is a US PSP we can't take it but I said but you sold me it and showed here the recite again. She said o ok we will have to do some test for 30 mins so I said ok. Waited in the store and seen the girl and some guy assuming he was the manager (thinking back he was the one who sold me the US PSP). They kept looking at me then talking to each other.

So after 30 mins and went of she then said where sorry we cannot take it as the is a tiny scratch on the back of the PSP so it could fall apart and break. I looked at here and started laughing and said that little scratch will make the PSP fall apart she said yep. I thought she must off been told to make something up instead off telling me they can't take it as its a US PSP in case I kick up a fuss. So I walked out the shop with my PSP went home and sold it on ebay for £80.

A few days later I went into cex again as they where selling fully boxed PAL PSPs for £90 so I asked the same girl for one and she showed me one and I said no I don't want that one it has a scratch on it so it will fall apart lol she looked at me like I just dumped on her carpet lol. So she got witch looked like a brand new PSP and I was happy with it lol.

The other time was only 2 months ago. I bought a 360 premium pack (with HDMI port) from them in February this year. For the first few months I had to use a component cable for it as my TV only has one HDMI port and my PS3 was using it but I got a HDMI switch box. So I bought a 360 HDMI cable and plugged it in and no picture tried another cable still no picture. Tried the cables with my PS3 and they worked so it was not the HDMI cables it was the 360 HDMI port. So I packed it up and took it back to CEX and thought if I can get a refund I can put the extra £15 and get an elite.

Got there and guess who served me yep it was the same girl who screwed me over with the PSP. So I told here that I just only tried the HDMI today and tried 2 HDMI cables and the 360 was not showing anything. She took it for a test went back to them 30 mins later sorry we can't give you a refund as we don't know and you can't prove you did not do this your self I stud there and said I only just tried the HDMI port today and they said sorry but you could of broken it so I took my 360 and good old Ms replaced it for me.

I am never using CEX again after last time when I was in there. I seen 2 staff members sitting on the floor sorting PS3 games out and one of them pulled a Resistance game out and said wooooo look at this he showed the other guy the disc he said wooo how did that happen. The other guy said I dunno she the other said what should we do with it then he said o sod it we will sell it if who ever buys it comes back with it we will sort them.

[Sniper Ash6]

that is appauling for anyone to be able to live doing that

contact someone about that as they should not be allowed to continue wiht service like that ocelot

[Kushan]

Cex are absolutely rubbish. I've had them spend days testing something, refuse to give me money because they "had none" despite the fact that at least 15 people in front of me handed over a significant amount AND I've had them blatantly lie about a console not working (worked fine before we took it to them, they calimed it wouldn't even turn on, took it home and it still worked fine...).
They are completely useless, I just wish there was a better high-street alternative.

[ocelot20]

Originally Posted by Sniper Ash6

that is appauling for anyone to be able to live doing that

contact someone about that as they should not be allowed to continue wiht service like that ocelot

I did call CEX customer service after a few failed attempts for them picking up the phone they finally picked it up. I told them about the people sorting games out on the floor and them finding a cracked disc and them saying they will re-sell it. They said we will look into it and I think they did as when ever I have walked passed CEX I have not seen them in there since.

[Sniper Ash6]

it could just be bad timing on your part that when you go past they are not working

its odd that it took a while to get an answer but at least they have said they will look into it but how do you know if they have?

[ocelot20]

Originally Posted by Sniper Ash6

it could just be bad timing on your part that when you go past they are not working

its odd that it took a while to get an answer but at least they have said they will look into it but how do you know if they have?

Well I don't but am sure they have as I used to go in nearly every Tuesday you know just to see what they have on sale. But I hardly go past CEX now but the last few Tuesdays I have went past they have not been in there. Unless the boss told them to check the discs in the back or something lol.

[aga2k1]

Gave up on CeX after much faffing about and ended up going the eBay route. Nowadays though I've pretty much given up entirely. The Birmingham place is a right dungeon though, and the Merry Hill one isn't exactly great.

[Ummugumma]

CEX are complete w*****s.

I tried to sell them an ATI Radeon x1950 pro 512mb graphcs card for £35 and a Radeon 9200SE 128mb for £6 both worked perfectly as I had been using them both for the previous 6 months. I sent both cards to them which cost £3.50 but they failed them saying that the x1950 Pro had out of sync colours and the 9200se had a bent pin even though it has no pins on it. They claimed to have sent them back 2 weeks ago but I haven't received them. Now they just say they are not responsible for items that they failed that have gone missing or damaged in post.

Now i'm £41 out of pocket plus the £3.50 postage, is their anything I can do?

[Home PC Nut]

Yep sadly they are clowns nowadays. Used to be very ok for the 2 London shops in Tottenham Court Rd & Rathbone Place in the early 1990's but after one of the founders tragically went missing on a diving trip the place gradually went downhill and was never the same again.

CeX.co.uk : About Paul Farrington

They became very successful in a short space of time in the mid to late
1990's when PC's & Console were starting to go mainstream then as they expanded to more shops the whole thing went downhill rapidly so that now its full of staff who do not care and give you very negative attitude.

Most of the good stuff you sell them the staff take for themselves and ebay but put a worn or shoddy replacement into the cex system!!

Such a shame as when they first opened it was a very buzzing place to be on weekends it was a massive gathering of geeks and the staff of the day were very friendly and helpful plus the music and vibe of the shop was legend.

Okay okay okay okay people.
I be a CeX slave from the Swindon branch of CeX. Say hi next time you see me if you're a customer there
It is not a franchise store.
I signed up to these forums just so I could answer a few things that have been said, clear some stuff up.
We do give cash for goods, however, this is not a guaranteed service. I understand that coming in to sell for cash only to find we have none can be very annoying, especially if it's a long distance to travel. However, we aren't a bank! It's impossible for us to give cash constantly, especially as a majority of our customers come in to sell rather than buy, so we run out as we can't keep the float up. I'll give the advice I give to the customers in store, which is to get in as near to opening as possible. If on a particular day we are doing cash for goods, then we start giving it out at the start of the day. Once it has ran out, that is it for that day as we need to sell to build cash for the next day. If we don't sell enough, we have to spend the next day building up cash aswell. The best time to come in is Saturday mornings, at least in the Swindon store, as we can pretty much gaurantee that we will have saved up enough cash to last us untill at least 11:00, and if it's busy sometimes we are able to give cash all weekends. It's not that we enjoy disappointing customers, it's just part of our job unfortunately.

Second issue I'd like to address is a few comments about our store and staff smelling bad/funny. We endeavour to keep the store clean, and we sweep and mop as often as we can. We even keep a can of air freshener spray behind the counter for emergencies (when certain regular customers come in- to be fair I wouldn't be surprised if that's the smell you're speaking of- it's awful. Or when kids throw stinkbombs on the floor). I can't speak for other stores of course, but we do take pride in our store and try and keep it clean, we're human too, if we noticed a smell we'd sort it out. As for the staff, again I can only speak for the Swindon store, but none of us smell, as far as I can tell. If anyone directed that at me personally then I would be distraught! I shower at least once a day, wear aftershave and deoderant, straighten my hair every day and change my clothes regularly! I take great pride in my appearance and my smell comes into that. I hate typing this time and time again, but I can only speak for the Swindon store.

The no-phone line thing is an issue. We do have a store number but it is not for customers, unfortunately. We did have a custy service number, but our customer service team is 3-man, and these 3 guys have to deal with the entire companys complaints, they simply can't do it over the phone. I guess doing it by email gives them time to go through each one and reply. I agree with anybody who says that there should be a bigger team to deal with this, but I can't help you with that as I am a mere shop assistant.

Another thing was the constantly changing prices. Our prices are subject to change ever quarter of an hour, and it is our commercial team that adjusts these prices remotely, we have no control over them as store based workers. As for our grading system, we have 3 prices for each mobile phone/mp3 player/some types of camera. I'm not sure if this is a company-wide policy or just one that is unique to Swindon, but this is how we ggrade stock as It comes in. It is entirely condition-based, not on the functionality of the phone.

A grade-A is only given to as new stock. When we say as new, we mean it literally. A singular scratch will knock it down to grade B.

Grade-B is given to items that are still in good condition, but it can be told that they are pre-owned due to light scratching for example, or there is an item missing from the box.

A grade-C is given to anything that is unboxed with just the charger, regardless of condition. It is also given to items that have more than one thing missing from their box, or are particularly damaged. Obviously there is a limit to how damaged a product could be. If there is any sign of cracking, heavy scratching, water damage or chipping, an item will be rejected at the counter, before being booked in.

To avoid customers getting a different price than what is listed on the website, we quote all customers with an exact price at the counter after checking the condition. Our test times vary, but most electronics ie mobiles, mp3 players, hard-drives, guitar hero controllers, consoles and cameras should take 15-20 minutes each, unless there is a que of items to be tested, in which case it is a cumulative test time. The only things I can think of that should take longer than this are laptops and portable dvd players. This is because the battery life must be tested so an entire film that lasts more than 2 hours must be played on it, and the formatting process can take a few hours also. There is nothing we can do to shorten this test time unforunately.

As for the staff being rude, I should hope customers do not find me rudewhen I servee them. I say please, thankyou, try and talk to them as if they are a friend, apologise for long waiting times and will go out of my way to help them (eg I'm doing transfers but a customer needs help finding a game, I will drop what I am doing and, check it is in stock and grab it for them if we do). What I find is it works both ways. Due to the relaxed environment of the store, our staff are likely to act negatively towards you if you are rude to us. Approach them with a smile and simply say please and thankyou and you're much more likely to have a positive shopping experience in one of our stores. The comeback to this would be "you should be polite and couteous no matter what the customer". It's kind of hard sometimes, for example when you have some drug-addled pikey street-urchin trying to sell goods (that are probably stolen anyway so would be rejected after testing) when you have no cash, and is shouting and swearing at you because they want some cash that you don't physically have. Staff will keep their cool but, like elephants we never forget, and assuming the customer wasn't banned, they will forever be doomed to bad service from us. What we could do with is a sign like on buses, that states that we have the right to work without being threatened insulted or attacked by customers.

K I can't be bothered to type more work-related stuff on my day off, I realise there are some issues I haven't covered such as high prices on certain items, but any questions etc. you want to ask about CeX (I can assure you it's pronounced sex, I've spoken to the owner of the company about it) feel free to bung my way I ask that you don't email them to me but ask on here, and I'll try and help!

Cheers anyone that's read this, all the best

-Sealey

[Codehead]

Old thread.

Thanks for taking the time to address our concerns Sealey.

The new CeX that's opened up in Lincoln is quite good. I've only been in once, but it's clean and the staff were friendly and knew their stuff.

I've never used the Swindon branch so can't comment, but the Birmingham store pretty much fits the description given in previous comments.

My main gripe was the lack of customer support for mail/web trading. A 3 man support team is hopelessly inadequate for a national operation that's still expanding. I suppose we should be glad they're UK based though.

TL:DR, I had a nightmare distance trading with CeX, always better to find a decent branch and do it face to face.

I don't like the sound of the online trading myself, and as a customer as well as a staff member, wouldn't advise using it, especially if using exchange vouchers. You said it was an old thread- should I bother with posting on it anymore? lol
The main point I wanted to demonstrate is that we're not all teenagers who don't care, I'm a teenager that loves where I work and will endeavour to satisfy a customers needs.

Now that I've started typing may aswell explain the high prices on certain items. An example would be Wii Fit+board selling for £110 pounds, when first hand from a high-street retailer it's £70. Only a fool or somebody desperate for it would buy it at that price. The reason for this is that our sale prices are relative to our buy-in prices. If our buy in price for them was too low, no customers would bring in the stock! Once we get a certain amount the prices are usually lowered to sell them for a reasonable price, which is when we get the "crap trade in price" complaints. It's either a good sale peice or a good trade in price with in-demand products, unfortunately that's just the way the business works.

Cheers again!

[Codehead]

Originally Posted by Sealey

You said it was an old thread- should I bother with posting on it anymore? lol

No, please carry on, it's rare to get this level of feedback and insight into the other side of the counter.

I was just surprised to see this thread again, it's been a while.

[Standards09]

I recently went to CeX to sell a LG-Shine KE970 Unlocked complete with headphones, charger and computer data cable and some additional DVD's. Upon arrival at the store after walking from my flat which took a good 25 minutes in itself, I arrived to find the place heaving on a Saturday afternoon. I then spent over 25 minutes standing in the que of approx 15 people at the buying a selling counter because only one assistant was working on that side of the desk. We soon located the other one 25 minutes later, when his supervisor asked him to cover the checkout. We where all standing in line for approx 25 minutes patiently waiting because at the front of the line was an elderly gentleman who was buying an iPhone and the sale assistant was muttering something about someone else having nicked the headphones out of the box. (yes he did say this within earshot of all the customers) So you can appreciate that rather than be rude about the old guy taking so long we all bit our tongue, because as he put it "isnt all this new technology wonderful" The chap who came to serve had been around the back and from what I could gather he'd been enjoying his lunch because as he came into view he was wiping the edge of his mouth and then smeared his hand down the front of his shirt. He opened up the second till and said "next" look in my direction so having spent ages waiting I rushed over and said "hello mate, I'd like to sell you this phone!" he just looked at me with a blank stair and said "what, you want the money for it?" to which I just looked back at him and nodded."No, we 'aven't got any, you'll have to come back tomorrow" was all he said whilst looking at me disdainfully.At which point I reclaimed my phone and had a minor vent about being forced to wait in line for him to finish his lunch and left.He didn't even bother to ask me how much I would have liked to sell the phone for and he didn't even ask what else I had in my bag. Considering there where 15 people all waiting in line clutching good's I presume they wanted to sell you'd think some bright spark would have the good old fashioned gumption to just post a notice about the store being bust so as to not waste everyone else's time.It was a very negative experience and over all in hindsight has biased me to buying or selling in there store.Maybe it's not like that in your store @ Sealey but having worked in customer services for the better part of six years I know extremely poor customer service when I see it.I sold my phone and the DVD's elsewhere..What also make's me laugh is CeX employees pride themselves on being Geek's and refer to customers as "Custies."Having looked through there online forum I noticed lots of pictures of Windows XP and Windows VISTA running Window Blinds.. But I didnt see a single machine that looked as awesome or as scary as mine! http://i40.tinypic.com/2nb9h6u.jpg

[pixelpixel]

I like cex and the quickie website they run.

[Standards09]

Originally Posted by pixelpixel

I like cex and the quickie website they run.

Yeah, well their website is phpBB 2.0 which is full of security holes. They haven't even been bothered to update it. (check the source code).

I used to like CeX until I found there customer care is non-existent and when you are unhappy about something they ban your email address from Joining their forum so you can't post any negative feedback, as that would make them look bad. But I don't have to make them look bad, they do that on their own!

I have a SATA disk I bought off them cheap and it's still working, it got quickly reformatted to Ext3 from the NTFS filing system (also noted some suspicious files on it) that was last month and it's still working, but in future I will use eBay.

No apology from them for waiting for ages and being told to bugger off, so much for the slogan we care! They don't really care and their technical expertise along with the non-existent customer relations leaves a lot to be desired.

I would expect a sales assistant to say how much are you looking for, then haggle about a price. I see the phone I sold for £15.00 elsewhere, is advertised on their site second hand class C as being worth £36.00 buy in, sell out at £42.00 so it's no skin off my nose if their staff can't be bothered to even ask the customer how much he want's for his old phone and turn a profit for the store!

[Tue 23 Jun 2009 17:49:33 BST] The URL: "http://www.cex.co.uk/" discloses the credit card number: "xxxxxxxxxxxxx". This vulnerability was found in the request with id 120.

The URL: CeX.co.uk : Stock search is vulnerable to cross site request forgery.

CeX.co.uk : Stock search

This is how I get my freak on.. && that is why they are crap! Just because they use the VeriSign Logo, does not mean they are secure!

I am probably the first person ever to have taken the time to examine their page with a magnifying glass and find it full of security holes, go tell a newspaper or something, me personally I could care less about there customer's online security... But there you have it.. Totally Lacking in all its glory!

Dear Cex, normally a professional pentest of the security of your online services would have cost your company thousands of pounds. But in this instance I did it for free, because I wanted to show the rest of the online world just how much your customer services and the security of your online web-site sucks!

[Standards09]

It's now 22:24 and I used the online site contact me button on Monday with my complaint, I then waited 48hours and still nothing, no reply.. When I tried to login to the forum to ask why no one had even had the common curtsy to send a reply it says 'Sorry your mail address is banned'

So exactly how does my eMail address get banned when the letter of complaint I sent was legitimate, at no time did I swear or loose my temper, I simply said this is what happened in this store at this time on this date. Then nothing, no reply.. Try it yourself if you dont believe me, try writing a letter of complaint wait 24 hours then try and login to the forum... Have you been banned for no reason?

If thats there game fine, just watch me drop there SQL tables!!

[Sniper Ash6]

Originally Posted by Standards09

It's now 22:24 and I used the online site contact me button on Monday with my complaint, I then waited 48hours and still nothing, no reply.. When I tried to login to the forum to ask why no one had even had the common curtsy to send a reply it says 'Sorry your mail address is banned'

So exactly how does my eMail address get banned when the letter of complaint I sent was legitimate, at no time did I swear or loose my temper, I simply said this is what happened in this store at this time on this date. Then nothing, no reply.. Try it yourself if you dont believe me, try writing a letter of complaint wait 24 hours then try and login to the forum... Have you been banned for no reason?

If thats there game fine, just watch me drop there SQL tables!!

thats shocking about not allowing you to ask questions or complain

why not make another email address and try again and quote what you wrote here

Welcome to AVF by the way

[Standards09]

Originally Posted by Sniper Ash6

thats shocking about not allowing you to ask questions or complain

why not make another email address and try again and quote what you wrote here

Welcome to AVF by the way

Thanks for the welcome, way ahead of you on that front, being a bit of an online junkie, I have more than one mail address... So I tried logging in with an alternate mail and this was the automated reply I received..

In compliance with the COPPA act your account is currently inactive.

Please print this message out and have your parent or guardian sign and date it. Then fax it to:

OR mail it to:

Permission to Participate at CeX Public Forum

Username: xǝɔ Password: Email:

ICQ Number:
AIM Address:
MSN Messenger:
Yahoo Messenger:
Web Site:
From:
Occupation:
Interests:

I HAVE REVIEWED THE INFORMATION PROVIDED BY MY CHILD AND HEREBY GRANT PERMISSION TO CeX Public Forum TO STORE THIS INFORMATION. I UNDERSTAND THIS INFORMATION CAN BE CHANGED AT ANY TIME BY ENTERING A PASSWORD. I UNDERSTAND THAT I MAY REQUEST FOR THIS INFORMATION TO BE REMOVED FROM CeX Public Forum AT ANY TIME.

Parent or Guardian (print your name here): _____________________ (sign here): __________________ Date: _______________

Once the administrator has received the above form via fax or regular mail your account will be activated.

Please do not forget your password as it has been encrypted in our database and we cannot retrieve it for you. However, should you forget your password you can request a new one which will be activated in the same way as this account.

Thank you for registering.

Astonishing!!! In accordance with the Child Online Protection Act!!! How that happened considering I clicked on I am over a certain age I will never really know...

Notice the complete lack of a mail to address or fax number! Mail it or fax it to where exactly?????

Now you see what I mean about customer relations being non-existent

They closed down there customer care phone in line and made it all online, but it would seem shortly after having done so they then made it impossible to even broach the subject of poor service or complaints at all.

[sammy657]

Had way to many bad experiances with them. Used to love the store until about a month ago. Now i just walk past it like it never existed. The manager of 1 store actually nearly reduced me to tears. Thought he was guna personally hit me or something

[Standards09]

Originally Posted by sammy657

Had way to many bad experiances with them. Used to love the store until about a month ago. Now i just walk past it like it never existed. The manager of 1 store actually nearly reduced me to tears. Thought he was guna personally hit me or something

Take self defense classes, I did years ago. Then when he puts his hands on you he's broken your personal space and touched you, that's assault right there! It's down to you if you choose to respond to it, only time I would fight someone back was if they where swinging for me first, then I hope they know how to dodge feet that fly through the air!

My Cat died today, I took her to the Vet and because of her age he put her to sleep... :sad:

[h201980]

Originally Posted by Sealey

Okay okay okay okay people.
I be a CeX slave from the Swindon branch of CeX. Say hi next time you see me if you're a customer there

-Sealey

on the cex website it says,

· E-Commerce >>
Don't live near CeX, too lazy to travel to one of our stores? No problem! Get in touch let them do the dirty work for you.>>


its not that we are lazy its that we got better things to do than wait in a Q, for hours as the staff as so slow,




heres my story,

The staff work so slow its unreal, any slower I believe they would be moving back in time. there was 4 people in front of me and it took 35 minutes to get seen, I was returning a broken X-Box 360 with the red ring, so there’s me walking over to the counter that said enquiries, you would think having paid over £100 for something they would want you to shop there again, so I asked the guy at the enquiries desk, I told him of the x-box not working, oh you have to wait in that Q, with about 40 odd people waiting still since they opened, lol... >>
But they said they would have to test it and if it works then they can’t exchange it for another one, now I know that shops can get funny when you ask for a refund but this was a pure exchange for another x-box. So remember they are the ones that sold me the x-box with issues, so after waiting for the 40 people to get seen that took so long over 3 hours. do these staff think we got nought better to do with our day, anyway so I put the x-box on the counter and they start looking for the seals to make sure there not broken, and that the box is in perfect condition. By this time I was just wanting to leave, and then they spring it on me that they will test it and it takes an hour. So off I went round town trying to burn an hour when I come back, would you believe a massive Q yet again. So I had to wait another hour in the Q, then for them to say, yes it’s broken. I already told them that! So I wasted over 6 hours getting an x-box changed that should have taken no longer than 30 minutes max.>>
the shop is a joke, there is always a Q longer than you care to wait in. and you know the staff are so slow, so what’s the use, anyway I got the x-box home, my partner played his fable 2 and what should happen! It crashed, so the next day I took fable 2 back, yet again waiting in a Q for hours, then to get it changed.>>
>>
The company is fine, there prices on some things can be stupid, and many times I have noticed that for an extra £5 or something I could buy it new. but never the less its your choice to buy there if you think the price is good, I did and spent over 14 hours in a Q, and listening to some Muppet going on about testing it, >>
>>
I will still buy from cex, but not electrical stuff, its not that I don’t trust them of they sell rubbish, there after sales are good, when you finally see a member of staff, that’s if you have not decomposed waiting in the Q, I wont get electrical so when I get sick of waiting I can just put it down and walk out!>>
>>
but the staff are so slow, and all talk and joke with each other, I don’t mind, but I have just waited in a Q for 3 hours last thing I want to hear about is that someone’s cat was sick in there garden... what a carry on that shop in Hull is...

[hamzai02]

NOPE ITS EXCELLENT ... anyone who goes there rugerlar down our area... which is a excellent store and great prices... my ps3 broke ... like literally went.. they replaced in within 10 minutes.. witha replacement game that was stuck inside the ps3 without even seeing the game in der.... they have a great service and most nice people... if it werent for them.. wudnt of even bought games as they are 2 expensive in other shops...

Returned £60 worth of Xbox 360 drumkit and disc one month ago under their internet 8 day return policy (I am sure that this is too short and does not comply with the distance trading regulations, but I digress). No refund received so I emailed them.

They have no trace of the item, and it is clear after several emails that their returns dept is a shambles. To quote them "If you cannot supply proof of delivery, we will be unable to process your return". I have proof of posting. If they are that bad then why not insist on recodrded delivery being used (probably because then they would have to refund me even if they can't find it!)

Therir whole attitude is one of couldn't care less, which is rather ironic as their email address is wecare@webuy.com !!! No wonder they discontinued their phone helpline and went ex-directory.

I am now £60 out of pocket. Be warned steer clear of them. Hopefully they will go down the pan like other businesses with rubbish customer service.