Lips 2100 Points + Xbox Support

markgodley · 18-11-2009, 3:25 PM

I bought some points at the weekend and got home and removed the card from the case. It was different to the normal ones i got as these came in a lips promotion dvd case. The card was stuck to a dvd shape piece of paper. When i removed the card from the paper it pealed some of the silver from the scratch area off. Anyway i went to scratch the card and realised the glue that was used to stick it actually removed 2 of the characters/numbers.

I didn't think this would be a problem so i called MS and they said i had to return it to the shop, so i took it back to the shop and they refused to replace or refund it because it had been scratched. The guy said "anyone could damage a card and say it doesn't work we have no way of checking if the code has been used" to be fair i can see his point.

So i returned home and called MS again and this time they said they cant do anything because i have "abused" the card when scratching. How the hell is removing the card from the piece of paper abuse!
So i said to him... "well what shall i do" his reply was "i don't know" i said "what do you mean you don't know" his reply was "you must go out and purchase another card"

The flipping cheek of it!

I have since spoke to a supervisor and he has told me i must send a copy of the card with pictures of the box and how it was mounted. But he said i may not 100% have it replaced. Also each card has a unique barcode at the bottom i said to him "surely you can tell me the 2 missing characters/numbers if i give you this" to his reply "Yes someone could do it, but i can't"

So fuming right now....

Pinky Floyd · 18-11-2009, 3:28 PM

That's outrageous. I'm not surprised you are angry. If you don't get satisfaction, fire off a solicitors letter threatening court action for failure to comply with the sale of goods act. Would be worth every penny.

markgodley · 18-11-2009, 3:34 PM

Who is actually in the wrong here; the shop or MS?

Pinky Floyd · 18-11-2009, 3:36 PM

Quote:

Originally Posted by markgodley

Who is actually in the wrong here; the shop or MS?

Your contract is with the shop, they are very much in the wrong. MS could of course be more helpful.

Munkey Boy · 18-11-2009, 3:43 PM

Quote:

Originally Posted by Pinky Floyd

Your contract is with the shop, they are very much in the wrong. MS could of course be more helpful.

What he said. The shop are not allowed to sell you something not fit for purpose.

MS aren't legally obliged, but should be interested in customer service.

sdb123 · 18-11-2009, 3:43 PM

The shop are at fault here not Microsoft.

markgodley · 18-11-2009, 3:49 PM

Cheers, will keep you all updated on this.. my advice is tho.. DON'T buy any points in these Lips promotional cases!

Pinky Floyd · 18-11-2009, 3:50 PM

Quote:

Originally Posted by markgodley

Cheers, will keep you all updated on this.. my advice is tho.. DON'T buy any points in these Lips promotional cases!

Thanks for the warning.

I get my points from a guy online who scans in the codes. Much cheaper than a shop too.

kscottsafc · 18-11-2009, 4:36 PM

I've actually ordered some of these from Zavvi as they are only £15 but I will be careful when taking the card out!

AVRocky · 18-11-2009, 4:44 PM

To be fair if its only two characters couldn't you try work them out by putting in random combinations? If you've dismissed this then if you don't mind just PM me what you have of the code

Quote:

Originally Posted by Pinky Floyd

Thanks for the warning.

I get my points from a guy online who scans in the codes. Much cheaper than a shop too.

Who is he and how much does he sell it for?

sdb123 · 18-11-2009, 4:53 PM

Quote:

Originally Posted by AVRocky

To be fair if its only two characters couldn't you try work them out by putting in random combinations?

I'm sure that's not a quick job!

Munkey Boy · 18-11-2009, 4:59 PM

Quote:

Originally Posted by AVRocky

Who is he and how much does he sell it for?

XBL Subscriptions & Microsoft Points - Cheapest Prices.

Pinky Floyd · 18-11-2009, 5:07 PM

Quote:

Originally Posted by AVRocky

To be fair if its only two characters couldn't you try work them out by putting in random combinations? If you've dismissed this then if you don't mind just PM me what you have of the code

Who is he and how much does he sell it for?

xboxlive76uk

I've used him for the past few years to renew my live sub for £26. You get a scan of the code so it's not something typed up which could have a mistake in it.

Very happy with him.

pixelpixel · 18-11-2009, 5:35 PM

Quote:

Originally Posted by markgodley

Cheers, will keep you all updated on this.. my advice is tho.. DON'T buy any points in these Lips promotional cases!

Thats a bit of a strong statement. I have had plenty of these branded points. If they are already sealed they will be stuck down if not they normally come in a case that just holds the card. They are just the same as any other.

I take it you have all the other letters and numbers ? All your missing is two ?

I would try and work out the other 2 letters / numbers. You might be able to get half or some of the letter/number that was removed. You can add points online via the market place -> Here

Maybe if you used something like excel to work out all the possibilities that it could be. I normally match the letters and numbers against current letters. That should be able to tell you what its not.

Good luck least you only need to find 2.

AVRocky · 18-11-2009, 6:33 PM

Quote:

Originally Posted by sdb123

I'm sure that's not a quick job!

A1
A2
A3
A4
A5
A6
A7
A8
A9
A0

B1
B2
B3
B4

etc

AA
AB
AC

etc

BA
BB
BC

etc

Could probably do it in less than an hour. It'd be worth it

markgodley · 18-11-2009, 6:38 PM

Quote:

Originally Posted by AVRocky

To be fair if its only two characters couldn't you try work them out by putting in random combinations?

No, there would be like over 150 different possibilities.

sdb123 · 18-11-2009, 6:41 PM

Quote:

Originally Posted by AVRocky

A1
A2
A3
A4
A5
A6
A7
A8
A9
A0

B1
B2
B3
B4

etc

AA
AB
AC

etc

BA
BB
BC

etc

Could probably do it in less than an hour. It'd be worth it

It'd take more than that (with all the different number/number, letter/letter, number/letter, letter/number combinations)...feel free to have a go though.

markgodley · 18-11-2009, 6:41 PM

i work it out at 520 different combination's

sdb123 · 18-11-2009, 6:43 PM

Quote:

Originally Posted by markgodley

i work it out at 520 different combination's

And you're on here? Get typing man!

markgodley · 18-11-2009, 6:54 PM

that would be a last resort lol

Actually it would be 1,296 combination's, i forgot to include the letter/letter

pixelpixel · 18-11-2009, 7:07 PM

Surely you have a bit of it and can rule some out.

If the points came in a sealed box then i dont see what the shop could have done for you. Other than type them in for you.

Its maybe quicker than grinding some chevos on some games

markgodley · 18-11-2009, 7:14 PM

Quote:

Originally Posted by pixelpixel

Surely you have a bit of it and can rule some out.

If the points came in a sealed box then i dont see what the shop could have done for you. Other than type them in for you.

Its maybe quicker than grinding some chevos on some games

Well if you can work out any of the missing characters from this you are a genius!

Good luck!

sdb123 · 18-11-2009, 7:16 PM

Easy.....

Z1
.
.
.
.
.
.
.
.
.
.
.

markgodley · 18-11-2009, 7:18 PM

Quote:

Originally Posted by sdb123

Easy.....

Z1
.
.
.
.
.
.
.
.
.
.
.

Nice one! that worked!

pixelpixel · 18-11-2009, 8:21 PM

Quote:

Originally Posted by markgodley

Nice one! that worked!

You see. Its not the end of the world.

Well done markgodley got to it quicker than I did.

*Earlyflash* · 19-11-2009, 7:43 AM

Ok, how the hell did you know it started with Z?

markgodley · 19-11-2009, 9:58 AM

Quote:

Originally Posted by Earlyflash

Ok, how the hell did you know it started with Z?

Lol we was both joking.. i still dont have these 2 missing characters

DJ Ovengloves · 19-11-2009, 10:14 AM

Phew, someone got it!

Quote:

Originally Posted by markgodley

that would be a last resort lol

Actually it would be 1,296 combination's, i forgot to include the letter/letter

*Earlyflash* · 19-11-2009, 10:21 AM

Damn you all

pixelpixel · 19-11-2009, 12:25 PM

Use something like photoshop and play with the levels. I am sure the last one was a 4. That was what i noticed last night.

Ink sometimes shows due to it going deeper in the paper.