Xbox 360 Repair - Time taken?

[Tayla13]

Hey, my Xbox 360 keeps freezing and shutting down, with just 2 red lights on the front (it works alright after until it overheats again).

So was thinking of frying it with a towel, getting three red lights, getting the 3 year warranty, and sending it off for repair/replacement.

Anyone had experiance in this?

Anyone sent one off for other reasons as i was wondering how long it takes?

Thanks,

Tayla13

[blakemere]

sent my lads back ,with just the 1 red light fault, phoned them on the tuesday,arranged pick-up by "ups" for the wednesday,it arrived back the following thursday so just over 7 days for it to go to germany(from the uk) get repaired and back again i reckon is excellent.they also gave him 1mth xbox live gold+12mth extended warranty.all this on a console that was 5 weeks over the 12mth warranty,i gave them a roasting in the first place though to get this.......

[Hillskill]

Originally Posted by blakemere

sent my lads back ,with just the 1 red light fault, phoned them on the tuesday,arranged pick-up by "ups" for the wednesday,it arrived back the following thursday so just over 7 days for it to go to germany(from the uk) get repaired and back again i reckon is excellent.they also gave him 1mth xbox live gold+12mth extended warranty.all this on a console that was 5 weeks over the 12mth warranty,i gave them a roasting in the first place though to get this.......

Thats good to here, I gave my bro my launch day console and it RROD a week later. He sent his off last week so will interesting to see the turnaround now that its after xmas. Good for you for turning the screws on them. Everyone should absolutely hammer MS anytime they get a fault. They know they have played a sly move by turning a blind eye to the faults in the first place.

[blakemere]

Originally Posted by Hillskill

Thats good to here, I gave my bro my launch day console and it RROD a week later. He sent his off last week so will interesting to see the turnaround now that its after xmas. Good for you for turning the screws on them. Everyone should absolutely hammer MS anytime they get a fault. They know they have played a sly move by turning a blind eye to the faults in the first place.

thats what i told them,they knew there were faults but still kept churning them out,and i wasn`t going to line gates` pockets with my hard earned.before they agreed to do the repair they wanted £75+p&p to do it

[Tayla13]

hmmm v. well done

well that sounds like a good turnaround, ive heard like a month!

I really didnt think that arguing with a drone on the end of the phone would work, but hey good going, mine quite a bit over the 1 year warranty. Might not be so lucky...

Anyone had experience with actually red ringing an xbox? lols

[Nick pavey]

A lot of people have been succesful of booking it in online and putting intermittent red ring and getting away with it, for only 1 red light errors.

[Nick pavey]

Tayla, where is your 360 positioned? In an av unit?

2 red lights is overheating. Also check if your fans are still working?

[Tayla13]

tbh im very vigilant about this kind of thing. It on an open glass stand, i vacuum it and the power supply regularly, and the fans are still going, much to the abuse of my ears

and how do you do it online, sounds like a winner?

BTW your xbox is sick :D

[Nick pavey]

Never actually done it myself, but from what i hear it's quite straightforward, on xbox.com

Xbox Support Home

[Tayla13]

thankyou, very helpful, i might end up doing that, u reckon i would need to get it to 3 red light before they would repair it?

If they test it and it turns on fine then they'll probs just send it back?

[Nick pavey]

In theory yes. How long when you play it before it goes to two red lights?

[Nick pavey]

Also, can you hear anything moving inside? Wondering if a heatsink has somehow come loose. Other than that i think it can only be a problem with the thermal sensor.

It can be disconnected, but would mean opening your console.

[eibborc]

Originally Posted by Tayla13

thankyou, very helpful, i might end up doing that, u reckon i would need to get it to 3 red light before they would repair it?

If they test it and it turns on fine then they'll probs just send it back?

Tayla - there's a thread running at the moment where 3 or 4 of us have our Xboxes off for repair. Mine was sent last Monday 29th and is now on it's way back to me having been repaired. It's a fairly slick operation.

see here:

RROD Repair Turnaround Time?

R.

[Astronick]

I'm new to the Xbox repair process and am finding it slightly confusing. The initial e-mail seems to indicate that three things might happen.

I guess my main question to people who have been through this is do I need to go out and buy packing for my Xbox 360, or will Microsoft send me what is required?

Any help would be appreciated. I've had to go back to the original console in the meantime!

[slinger247]

Originally Posted by Astronick

I'm new to the Xbox repair process and am finding it slightly confusing. The initial e-mail seems to indicate that three things might happen.

I guess my main question to people who have been through this is do I need to go out and buy packing for my Xbox 360, or will Microsoft send me what is required?

Any help would be appreciated. I've had to go back to the original console in the meantime!

You have to provide your own suitable packaging nad MS state not to use the box your Xbox came in when bought as you wont get it back.