[TheMightyJag]

Sent my box away for RROD repair on Thursday. UPS tracking says it was delivered at 3:23 on Saturday morning. However Xbox website still has a status of "waiting for device at service centre". Can anyone tell me how long it takes to actually show they have received it? My box better not be lost somewhere in Germany

[smiddit]

I sent mine Monday last week and it arrived in Germany the following day. It took the xbox repair status website a day or 2 to update it's status as being recieved.

I also recieved the email confirming they had recieved it after it had already been posted back to me. Still no email saying it's been posted to me and no sign of my pretty white box either.

Don't worry, I'm sure it's there just not been updated. Microsoft probably have quite a hefty workload over there. No sympathy for the devil

[TheMightyJag]

Thanks for the reassurance fingers crossed

[TheMightyJag]

It's there status updated today to say it's at the service centre, now just need to wait impatiently for them to fix it!

[smiddit]

Mine is due to be delivered back to me on Thursday according to the UPS website. Roll on Thursday.

[TheMightyJag]

Sorry for another question

Xbox.com updated yesterday to "Received at service centre". UPS Tracking says,
18/11/2008 6:55 REGISTERED WITH CLEARING AGENCY / SHIPMENT SUBMITTED TO CLEARING AGENCY

18/11/2008 6:55 REGISTERED WITH CLEARING AGENCY / RELEASED BY CLR AGENCY. NOW IN-TRANSIT


Does that mean it was in transit to MS yesterday? Or is it in transit back to me?

I'm so obsessive

[mossym]

i got an email from microsoft today telling me they still hadn't received my xbox at their repair centre after i requested a repair

funny thing is, i got it just as i was opening my xbox that microsoft has just shipped back to me repaired with new mobo and dvd drive.

ironic doesn't even beging to describe it.

[xox Godders xox]

The status of mine on the Xbox support website has been "your repaired console or replacement has been shipped back to you" since Monday but the UPS tracker still just says billing info recieved so it looks like they haven't even picked it up yet.

When I saw the status on monday I was confident I'd have it back by the weekend. Doesn't look likely now.

Wish they'd hurry up.

[TheMightyJag]

My status has updated this afternoon to "your console has been repaired. We are shipping it back to you"
But they've changed the tracking number and UPS website doesn't recognise it

[xox Godders xox]

Originally Posted by TheMightyJag

My status has updated this afternoon to "your console has been repaired. We are shipping it back to you"
But they've changed the tracking number and UPS website doesn't recognise it

Exactly the same as with me (on Monday), then today UPS updated to "received billing info".

[xox Godders xox]

Not that I'm checking obsessively or anything but UPS tracker has just updated and it's due for delivery on Friday!

If it's on time that will mean a 9 day turnaround in total. Not bad at all.

[smiddit]

Well it arrived back today. All in all a week and a half. Not bad.

It's brand new, DOM Sept 08 and it's very quiet. Not sure where I stand warranty wise now though as the original 3 year warranty is pretty much over. Anyone know what the story is there?

[xox Godders xox]

If you register it on the Xbox website there's a "warranty status" link on the "manage device" page. That'll give you an exact date when your current warranty expires (I guess you can just add 2 years in the case of rrod).

Can I ask what was the age/type of the console you sent off?

[TheMightyJag]

My UPS page is now showing "Billing Information Received", hopefully have it early next week

[xox Godders xox]

It seems you’re a day behind me (I sent mine back last Wednesday). I reckon your UPS tracker should update either today or tomorrow and then it’ll show your delivery date.

UPS picked mine up from MS around 7.00pm so look out around that time.

[TheMightyJag]

Thanks Godders, I'll check UPS tonight and see if it's updated.

Who am I kidding, I'll still be checking it obsessively every 10 minutes

[smiddit]

Godders, it was a release day console so almost 3 years old. Got the old RROD just as I was beginning to think mine was invincible!!

[mossym]

yup, same haere,mine was 2 years old with no rrod until a month ago, even my mates thought it was a robust one.

[stewart28]

ups collected mine on monday 17/011/08, recieved on thursday at MS and just checked today and it has been replaced and is being shipped back.

still not showing on ups tracker as yet though.

[TheMightyJag]

On Friday night UPS status updated to In Transit, it's scheduled for delivery on Tuesday

[TheMightyJag]

It's back!
Got home from work tonight and my neighbour had taken delivery today. It's my original Xbox with a replaced DVD drive and motherboard. Will hopefully have time to give it a test run tonight

[stewart28]

mine is back today, it's at home and i am at work