[xox Godders xox]

Apologies for a question which has no doubt been asked many times (I have a couple of other questions anyway).<O</O

When returning faulty 360s recently how long have people waited to get repaired/replacement consoles back? I’ve read some older threads where people were waiting a long time (1-2 months) and had been told 25 working days by MS but I’ve been told 2-3 weeks so are they turning them around a bit quicker these days?

UPS picked mine up yesterday morning, missing it already.

I had an E74 error with 1 flashing red light in the lower right quadrant. I know it was a fault with the part of the machine which deals with AV because with either HDMI or regular AV cable attached I got the error but with no AV cables attached there was no red light. Can anyone who’s had a similar error confirm whether they got a fixed/refurbed or new console?<O</O

Also, I’ve lost track of what’s happening with different chipsets etc. Mine was a Falcon, is there a newer version? Am I likely to get one? Not really expecting a solid answer about this but thought I’d ask anyway.

Thanks

[smallclanger]

UPS picked up mine last thursday, and it is due back today.

[xox Godders xox]

Originally Posted by smallclanger

UPS picked up mine last thursday, and it is due back today.

That's encouraging.

[smallclanger]

Originally Posted by xox Godders xox

That's encouraging.

(Sorry, I can't give "thanks" on my work machine for some reason!? )

No problem! But it looks like you have anyway

[fcz]

well i'm going through this process at the minute but it doesn't seem to be as quick. i also had the e74 error.......
this was the times when shipped to germany,

FRANKFURT,
DE 08/11/2008 3:03 DELIVERED
FRANKFURT,
DE 07/11/2008 20:44 ARRIVAL SCAN
BARKING,
GB 07/11/2008 7:16 DEPARTURE SCAN
NEWTOWNABBEY,
GB 05/11/2008 18:54 ORIGIN SCAN
05/11/2008 18:51 ORIGIN SCAN
DE 04/11/2008 8:04 BILLING INFORMATION RECEIVED


this is the info i have recieved for the return leg,

FRANKFURT,
DE 11/11/2008 7:14 REGISTERED WITH CLEARING AGENCY / SHIPMENT SUBMITTED TO CLEARING AGENCY
11/11/2008 7:14 REGISTERED WITH CLEARING AGENCY / RELEASED BY CLR AGENCY. NOW IN-TRANSIT


FRANKFURT,
DE 12/11/2008 18:36 EXPORT SCAN
12/11/2008 18:17 ORIGIN SCAN
DE 11/11/2008 0:13 BILLING INFORMATION RECEIVED


i was hopeful that i would have it back this week when i read that info but now i've got the following........


Type: Package
Status:
In Transit - Rescheduled
Your shipment is moving within the UPS network and should be delivered on the posted Rescheduled Delivery Date. A shipment can remain in this status until it is delivered. Other than time-definite air deliveries, shipments are generally delivered anytime between the hours of 9 a.m. and 7 p.m. to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window.
In Transit - Rescheduled
Rescheduled Delivery: 18/11/2008


i'm gutted!!!!!

very tempted to call ups and see whats going on

i really didn't think i'd miss the 360 as much as i am

[Nick Pavey]

Godders, did you tell them it was 1 red light or 3? If 1 you could be liable for a charge

[RaiderKY]

I also had the E74 error and UPS picked it up last Monday (3rd) and delivered it back to me yesterday (12th) which was less than the 2 - 3 weeks quoted by MS

[fcz]

Originally Posted by RaiderKY

I also had the E74 error and UPS picked it up last Monday (3rd) and delivered it back to me yesterday (12th) which was less than the 2 - 3 weeks quoted by MS

did you get any paperwork enclosed o tell you what work had been done?

[xox Godders xox]

Originally Posted by Nick pavey

Godders, did you tell them it was 1 red light or 3? If 1 you could be liable for a charge

It was bought in March this year so still within the 1 year warranty anyway.

I know I could have gone to the retailer (Amazon) but for various reasons (have just moved, no net access at home, Amazon site blocked from work etc) it was actually easier to send it back to MS .

[mossym]

mine was picked up last thursday to go back. it is now sitting on a shelf in germany, fixed, for the last 2 days waiting to ups to pick it up. will be late next week by time i get it.

luckily i have another one to get me my cod5 fix this weekend..

[RaiderKY]

Originally Posted by fcz

did you get any paperwork enclosed o tell you what work had been done?

I did, the paperwork said they had replaced my motherboard and also replaced my DVD drive to the BenQ one

[KrisL]

Mine was picked up by UPS on Monday and today started heading back. Its in Frankfurt and UPS say its due to be delivered on Tuesday. Hoping for 8 day turn around.

Oh, it had RROD and was a launch day console.

[Sporran]

mine was collected by UPS last friday 7th. Arrived in Frankfurt on the 11th, unit was released on the 13th and its currently in Tamworth, GB.

So i reckon monday it will be back.

Not a bad turnaround.

[smallclanger]

Got mine back after 1 week - it's now a 2008 model with no HDMI? Didnt think they still made those.

NOw my arcade games dont play unless I am online, I think there is a utility I can run somewhere which might fix this?

[RottenFox]

Originally Posted by smallclanger

Got mine back after 1 week - it's now a 2008 model with no HDMI? Didnt think they still made those.

NOw my arcade games dont play unless I am online, I think there is a utility I can run somewhere which might fix this?

read this first : Xbox.com | System Use - Important Information About Your Downloaded Content After Console Repair/Refurbishment

your licenses for downloaded content should be autmatically transferred, usually you have to redownload the content(just the key,not the whole thing,so it takes seconds, after a repair).
if that still doesnt work, heres a link to the tool.
license transfer tool : Xbox.com | System Use - Transferring Content Licenses to a New Console