Help Please! Yet another RROD

david0282 · 11-11-2008, 6:14 PM

So - 360 RRoDed on me - out of 12 month warranty. Called up Game as I have their 1 year GameCare extended warranty. Was passed on to their 3rd party insurers Allianz Cornhill. Called them up and was told I had to go to Microsoft as it was RRoD and not any other fault or damage.

Am I just being fobbed off? I know (now) the whole extended warranty scheme is a scam but just where do I stand? Can they simply pass me on to MS? Can I demand they replace it (without the fuss of Sales of Goods Act etc)? It might not seem like much to send it to MS but I'd obviously prefer a replacement or for my purchased extended warranty to cover a fault thats inherent in the Xbox 360

Any help appreciated

iRevels · 11-11-2008, 6:20 PM

My mate had his Elite replaced there and then from Game when he got RRoD.

Although it was within the year, I dont see how thats any different if youve got the extra cover.

Did you call Game direct or just a store? Id just take it back to the store you purchased from.

david0282 · 11-11-2008, 6:21 PM

Called the Store direct and was told to call their GameCare number.

I think because its 3rd party extended warranty Game just wash their hands of me!!

iRevels · 11-11-2008, 6:31 PM

When you say 3rd party, I presume you paid this to Game when you bought the console?

Id take it back to the store, ask to speak to a manager, be firm but polite. Mention head office, office of fair trading and some consumer law and im sure they'll swap it.

Worst comes to worst, you can have it repaired by MS for free anyway.

david0282 · 11-11-2008, 6:37 PM

Yes, 3rd Party through Game (GameCare).

Hopefully they show some sense and replace in the store but you never know - just trying to get some feedback.

Cheers for your thoughts iRevels

david0282 · 11-11-2008, 10:51 PM

Anyone else care to chip in?

!TIMMY! · 12-11-2008, 10:00 AM

I thought Microsoft gave all 360's a 3 yr warranty just for the RRoD? Mine RRoD on me last night

and I have just filled out a repair request on Xbox.com and its costing me £0 to get it repaired. My Xbox is almost 2 years old. They even pay postage as well! Takes 2-3 weeks to get your console back tho.

I did hear that Microsoft give you back the time you will lose on Live, but I am not sure where I read that or if I am just making it up lol.

smallclanger · 12-11-2008, 10:13 AM

Quote:

Originally Posted by !TIMMY!

I thought Microsoft gave all 360's a 3 yr warranty just for the RRoD? Mine RRoD on me last night

and I have just filled out a repair request on Xbox.com and its costing me £0 to get it repaired. My Xbox is almost 2 years old. They even pay postage as well! Takes 2-3 weeks to get your console back tho.

I did hear that Microsoft give you back the time you will lose on Live, but I am not sure where I read that or if I am just making it up lol.

MS have given all 360's a 3 year warranty for RROD. The guy on the phone at MS said to me that this is also reset when RROD occurs and they repair it.

It should be a lot less than 2-3 weeks too. I had mine picked up last thursday and it is being delivered back to me from Germany tomorrow.

Croker · 12-11-2008, 10:32 AM

The point is not how fast MS will repair it, though. The point is the OP's paid for a service that he could have used himself for free (certainly as far as 3 red lights are concerned).

I'm

annoyed to hear this, actually, because I got my latest elite from Gamestation (who are now owned by GAME), and took out a similar extended policy (actually, it'll be the same one, it's from Allianz Cornhill as well) so as specifically to avoid sending the console back to MS in the second year if necessary.

I'd fight this one, and hard. After all, what exactly is their "service" offering for the money? They'll argue that it covers accidental damage and other mechanical errors besides 3RROD, but I'm sure you took this policy out (as I did) after being assured that it covered everything, and certainly did not do so in the belief that 3RROD were just sent back to MS for repair.

You could argue, as I did to get a refund out of Argos, that to send it to GAME (or GameCare) and for them to then send it on to MS on your behalf would take longer than if you were to send it to MS yourself. This means your options are to waive your rights under SoGA, or endure significant inconvenience by going down their route. Simply not good enough, and a potential case for legal recourse.

Wind up the angry letter writing machine, and get cracking!

Craigy · 12-11-2008, 11:08 AM

It seems that retailers are not wanting anything to do with RROD, but that Gamecare policy like the Currys "whatever happens" coverplan I had before is open to abuse, "I have RROD will you replace it?" "no", I accidentally knocked my 360 on the floor and it smashed, will you replace it?" "yes".

Croker · 12-11-2008, 11:56 AM

Quote:

Originally Posted by Craigy

It seems that retailers are not wanting anything to do with RROD, but that Gamecare policy like the Currys "whatever happens" coverplan I had before is open to abuse, "I have RROD will you replace it?" "no", I accidentally knocked my 360 on the floor and it smashed, will you replace it?" "yes".

Hahahaha, whilst I'm sure that neither I nor Craigy would advocate such a thing, it does intrigue me to note that those committing insurance fraud are far more likely to get a replacement console than those with 3RROD. Where's the justice?

GizmoTheMogwai · 12-11-2008, 1:41 PM

Quote:

Originally Posted by Croker

Hahahaha, whilst I'm sure that neither I nor Craigy would advocate such a thing, it does intrigue me to note that those committing insurance fraud are far more likely to get a replacement console than those with 3RROD. Where's the justice?

So let's say I had this extended warranty and my Xbox happened to accidentally break, due to me accidentally pushing it off something. Would I be able to walk in store and get a new one or would it be a long and time-consuming procedure?

Croker · 12-11-2008, 1:54 PM

Quote:

Originally Posted by GizmoTheMogwai

So let's say I had this extended warranty and my Xbox happened to accidentally break, due to me accidentally pushing it off something. Would I be able to walk in store and get a new one or would it be a long and time-consuming procedure?

I don't know how long the process is, but as I understand it, if your console is accidentally broken beyond repair, then a replacement would have to be issued. I don't know if that would be done in store, though. Someone with experience of the procedure should be able to explain in greater detail.

Craigy · 12-11-2008, 2:42 PM

Well put it this way, with Currys I had an accident with the 360 on the Wednesday, Thursday I took it to store and they wrote it off with their head office over the phone, then they sent me a voucher delivered to my house on Saturday for the cost of a replacement console.

Hungry_Joe · 12-11-2008, 3:44 PM

I had the same thing happen to me on saturday - my Elite RROD (just at the start of a week off too...sigh) but i had the game extended warranty (i never usually take these things out, only the fact the xbox seems to have a life expectancy close to that of an ice cube in hell prompted me. Sure enough a year and 2 weeks later it died).

I phoned the store, told them i was in warranty and asked to get a brand new console as replacement. The guy had no trouble and gave me a new one. Only packaged in my old power supply - separate point, if my new console is 175W (i can't tell - doesn't mention it anywhere) it won't do it harm to be connected to my old 203W power supply right? Electrical goods just draw off the required power? Sorry, total hijack of thread there.

Basically you should get a new console - that's what i was told be Game when i bought it.