[filmfreak71]

I'm not sure exactly which forum to post this in so I thought I'd try here first.

My son was in a dilema on Saturday as he didn't know whether to buy My Sims for the Wii or Skate for the 360 at the weekend while he was out with his friends, he ended up going for My Sims got it home and after a few hours of play end up wishing he'd bought Skate.

I know Game used to have a 10 day returns policy, but I believe they scrapped it last year, I don't suppose anyone knows if GameStation have anything similar?

TIA

[monkeypete]

Yeah, Gamestation have a 10 day return policy. Should be fine to swap it for skate.

[W1zz]

This is their online returns policy, I guess instore will be much the same.

http://www.gamestation.co.uk/terms.asp

Returns Policy

32. Should you find it necessary to return a product to us at Gamestation please call our Customer Services Department 0845 345 0335. We observe a 7 day return policy if you've changed your mind over a particular item as long as the game/item is still in the original packaging and has not been used, or 28 day policy for new faulty product and a 3 months policy for pre-owned faulty products. When you receive your order, it will contain a delivery note, detailing each item and its price. On the reverse of the delivery note, you will find the instructions that you will need to follow if you have received a damaged or faulty product, if you have received the wrong item, if your order arrived too late, or you have merely changed your mind. The return policy covers both new and pre-owned games/items. We would strongly recommend high value items being returned are sent via recorded delivery as We cannot accept liability for goods that go missing (We do advise that on any return you at least obtain a certificate of posting and retain for your records). Please note that this does not affect your statutory rights.

33. The replacement or refund will be arranged upon our receipt of the original product. The delivery note provides you with our FREEPOST address for retail returns, which is : Freepost NEA 10297, York, YO30 4ZZ.

Please DO NOT return Online orders to a Gamestation store.

[filmfreak71]

Cheers guys!!

[hatton920]

Your son has played it tho hasn't he? If he has they might not take it back

We observe a 7 day return policy if you've changed your mind over a particular item as long as the game/item is still in the original packaging and has not been used, or 28 day policy for new faulty product and a 3 months policy for pre-owned faulty products.

[filmfreak71]

Bugger didn't see the has not been used clause

[hatton920]

I think your best option would be to trade it in for skate. Hopefully you wont lose too much on it.

[Moogle]

It's worth trying to get it exchanged. I would explain the situation and if you get a sympathetic manager he may be willing to exchange it for the full value. You never know until you try.

[Goooner]

I bought a couple of games from them a few weeks back (it was when Madden 08 and TW 08 were released) they guy serving me said "Don't worry if you don't like them, you've got 10 days to bring them back and swap them for something else if you don't", so it may just be an individual branch decision.

They keep all the discs behind the counter anyway, don't they? So I can't see how they can tell if you've played them or not, as everything is opened when you buy it, unless of course you've scratched the disc or something.

[Prospekt]

Originally Posted by Goooner

They keep all the discs behind the counter anyway, don't they? So I can't see how they can tell if you've played them or not, as everything is opened when you buy it, unless of course you've scratched the disc or something.

That quote is from the website, so buying from there means you get a proper sealed copy.

The website's also covered by Distance Selling Regs which is 7 days, so you'll probably find instore it's different. From the sounds of it in this thread, that's 10 days.

[vanders]

The 10 day exchange policy is back. I did it at the weekend

Seems strange how Game doesn't do this considering it now owns Gamestation

[Hkem]

Because people abuse it. Unfortunately, these people who buy a game, play it through then return it every week killed it. My advice is to read reviews, ask the sales assistants their opinion on a games suitability and ask about the returns policy before making a decision.

Alternatively, say it's faulty and crashes an hour into playing and convince them it's not your system that's at fault ('i tried my friends copy of the game' is a good one). You will then get a refund, but you'll lose a little bit of your soul.

[Goooner]

Originally Posted by vanders

The 10 day exchange policy is back. I did it at the weekend

Seems strange how Game doesn't do this considering it now owns Gamestation

Especially as it's pretty much the only reason for ever buying anything in Game, at their prices

[Barry the Brave]

Originally Posted by vanders

The 10 day exchange policy is back. I did it at the weekend

Seems strange how Game doesn't do this considering it now owns Gamestation

I had a similar conversation with the guy at gamestation, and he said that the deal hasn't gone through yet, so Game DON'T actually own Gamestation at the moment, but the cogs are in motion...

[beasty54]

Originally Posted by Prospekt

That quote is from the website, so buying from there means you get a proper sealed copy.

The website's also covered by Distance Selling Regs which is 7 days, so you'll probably find instore it's different. From the sounds of it in this thread, that's 10 days.

As far as i was aware the distance selling regulations dont apply to software

[filmfreak71]

Thanks for the advice guys, took it back yesterday, explained the situtation, they checked the disc wasn't scratched and swapped it for Skate, one very happy son

[Moogle]

Glad you got it sorted.

[JWlufc]

I just bought rainbow six vegas 2 from gamestation, today and I don't really like it do you think I can take it back and get a credit note for the full value I purchased it.