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Originally Posted by SportiveUK Did Telewest actually offer you a 30 day trial or just their 30 day money back guarantee where you pay as usual but if after the first month you don't like it, they will refund you? |
In fairness, it is the 30 day money back guarantee. However, still impresive when someone has the bottle to say "give it a go, compare the two side by side, then make an objective choice".
I can send it back having had to pay no installation or box costs even though I'm not a previous cable TV user. I would, by then, have used all their services for a month and don't really expect them to provide them for free.
That said, there was a teething problem, the manual was out of stock (but who reads the manuals, right?

) and there was a problem on day two whereby the second box, in the bedroom, failed to recognise the viewing card which lead to a missed recording.
TW were very apologetic (and, to date I have nothing but praise for their customer service) sorted the problem over the phone and then offered the first month for free, should I decide to keep the service or not.
I think the main point here is though, TW are confident enough to let their product go head to head against the Sky box, which speaks volumes.
Of course, whether they will still be as confident when the Sky HD boxes are out, remains to be seen. However they are still mounting a viable challenge to Sky's previous monopoly.
If that manifests itself in either lower prices, better TV services or, in the case of experiences people had had on here over ther years, improved, caring customer services then that's a bonus and why cometition should be encouraged.
I do not have a problem with Sky, I just think that in the long run competition has got to be good for the consumer, namely you and me.
K