[Legsie]

Is anyone out there lost in the system?
When NTL changed to Virgin we got lost in it, we pay all opur bills by direct debit , always have doen, but aroud the change over time my DDs messed up and i set each one back up as i was notified, any way about a year later i was going through my statements and realised we had not been charged for virgin.
Its now been 3 and a half years since we last paid a bill and that was to NTL, yes, yes i should contact them but why should i really, Its their problem is it not....Anyway we cant be the only ones can we?
I always thought they did a sweep of the system every 6 months to clear it of chipped boxes which is why chipped boxes need to be retuned every so often.
I have been thinking of contacting them as i would hate to lose my net access and i know my rights, and as its them who is not billing me im with in my rights to demand to stay connected and only pay from now.
I dunno lol my fella says i should just chill and carry on as its been so long we doubt they even know we exhist, mind you they do send him 'come back to us ' letters, not that he was the acountee mind, it was in my name...weird huh?

[Julie]

So what's your point?

Legally you are stll liable for the services you have received & you will have to settle up with them sooner or later. Hopefully VM will allow you to pay what you owe them over a period of time that will suit all concerned.

Best to inform them sooner rather than later.

[mike7]

A relative of mine was not charged for Broadband and telephone services for nearly 2 years after the transfer from NTL. They phoned and wrote to Virgin and still nothing was done.They do not use the TV service as they are Sky customers. They put themselves in the clear by putting the case in writing. Eventually, after several more months, Virgin spotted their error and then cut off the services. My friends were then able to resubscribe and were not asked to pay any back rental. It was, after all an error on Virgins part, and my relatives had made every effort to inform them that they were not being billed. They kept copies of all contact and correspondance.

Ironically on of them works for BT and handles customer complaints so she knows what rights the company have, and do not have, where errors are concerned. They do not want to switch to BT for phone and broadband, even though they can get it at a subsidised rate, as the service is so slow and unreliable where they live.

[olympiad]

A similar thing happened to me when we moved house. Virgin messed up the transfer so that I got the services but they didn't set up the billing.

I noticed after about 6 months and rang to tell them (figured that they would realise eventually and could ask for back payment) but they still didn't sort for about 18 months. I rang every few months and eventually they set the billing up and didn't try to charge for the back months.