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Originally Posted by lostboybinns yeah thats what they told me.....but I already had 2 remotes and tried them both |
Well the replacement remote didn't help at all. When I went to see him last Thursday, he said that he kept getting a message up on screen saying that it couldn't recognise his viewing card and to make sure it was in properly (as well as still getting the subtitles message). So I phoned VM probably about 7.30pm and the guy said that he would get an engineer out the following morning. I wrote down all the problems he had been having and as soon as the engineer read it, he said that it looks like the box is knackered and within 20 minutes, my dad had a new box - and never had any problems since.
All in all, apart from waiting about 20 minutes to speak with someone, I didn't have any complaints with the service my dad got.
There was a funny bit while on the phone. The guy said that there needed to be someone in the house over the age of 16 to let the engineer in - or it would cost £10.00 for the call-out. I asked why someone under 16 meant it was a £10.00 call-out, but if they were over 16 it was free!!!
I do have blonde hair.