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Definitely take the call and have a chat with retentions. Quote what the other ADSL services in your area are offering and if they give you any of that pony about "well it's an up-to service that's not guaranteed whereas Virgin is", mention that the wireless on the SuperHub is crap and that the Virgin traffic management policy renders their alleged superior speeds redundant. What's the point in having 30MB if it'll throttle you after you've downloaded a few gigs?
As a benchmark, I used to have exactly the same package as you. A week after I cancelled my contract, retentions called me and offered to match Orange with £18 per month for 10MB, free weekend and evening calls plus free SuperHub. I said I'll think about it and when the guy called back later, I said that the 10MB wasn't good enough. He immediately offered to bump it up to 30MB. Again, I said I'd think about it.
Another week later, he rang back and I said that the Orange offer was still better for me as I had an Orange moby that offered further discounts. He said he'd do me the same package (30MB broadband, free evening and weekend calls and a free SuperHub) for £16 quid on a 12 month contract which was fine for me.
The guys at retentions are usually decent. The one I spoke to explained that I was getting various discounts for taking broadband and a phone plus further loyalty discounts for being an existing customer. He also said that after 12 months, the price would shoot up to 35 quid or thereabouts and that I should ring at month 11 to cancel or see what other deal they could offer.
Bottom line, take the call from retentions, be armed with all the best deals in your area and you shouldn't have any probs securing a better contract.
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03-05-2012, 7:15 PM
E. & O.E.
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