[rwang85]

just got VM at home with the new black router, not happy with it at all because the signal is terrible.

[Methanoid]

Originally Posted by rwang85

just got VM at home with the new black router, not happy with it at all because the signal is terrible.

Wireless is pretty poor on it. I wonder (theoretically) if it can be opened up and a proper aerial attached ??

[willsy2]

Any help on setting the LAN IP?
Factory setting is 192.168.0.1 but i want 192.168.1.1. When i try this it says Lan IP address and guest IP address can't be the same. How do i change the guest IP address?
I want to change it to save having to reconfigure some of my fixed IP kit

[blue max]

Originally Posted by willsy2

Any help on setting the LAN IP?
Factory setting is 192.168.0.1 but i want 192.168.1.1. When i try this it says Lan IP address and guest IP address can't be the same. How do i change the guest IP address?
I want to change it to save having to reconfigure some of my fixed IP kit

I'm kind of fumbling my way through this too and managed to get it all working. However sorry if I confuse you even more, but here goes...

When you plug in your router to the superhub, the hub gives your router a dynamically assigned ip address in the 192.168.0.x range. My router and network use the 192.168.1.x range which is obviously different. However, you just use the '0' range to communicate between the hub and router. The rest of your network can remain on the '1' network.

So, view the ip address that is automatically assigned to your router (should be visible on it's setup page somewhere). Then go back to your hub and under LAN IP add your routers mac address and IP address to DHP reservation lease. Then add that ip address in the DMZ Host field.

That should leave you done. Hope that helps and please anyone jump in if you can clarify anything or correct me.

Hope that helps.
Graham

[willsy2]

Thanks for the reply
Got it sorted.
I'm not sure exactly how i did it though.

Is your method to keep your existing router?

I was wanting to remove mine.


Seems OK although i'm having trouble getting my DS1010+ download station to work. Port forwarding doesn't seem to be having any effect.

I'll sort it out eventually i hope.

[blue max]

Originally Posted by willsy2

Thanks for the reply
Got it sorted.
I'm not sure exactly how i did it though.

Is your method to keep your existing router?

I was wanting to remove mine.


Seems OK although i'm having trouble getting my DS1010+ download station to work. Port forwarding doesn't seem to be having any effect.

I'll sort it out eventually i hope.

You're right, I was assuming you would be keeping your router.

I think the best advice would be to change your fixed ip addresses which is something you wanted to avoid.

The simplest way would be to assign DHCP addresses in the region of, say, 192.168.0.1 - 192.168.0.50 then put your 'fixed' values at above that. For example, manually assign the ip address 192.168.0.51 to say your main pc.
It would not get nabbed as it is outside the range of addresses distributed by the hub.

That's my limited understanding of these things, but if someone knows better, I'm keen to know!

Graham

[willsy2]

Got everything working (touchwood) The DS1010+ wouldn't download until i disconnected from the switch and connected directly into the Superhub, and i've managed to change the IP range to 192.168.1.XX which means i don't have to reconfigure my NAS server and remap the drives on the Media Center computers. (i hate messing with things as something invariably breaks).
One other problem, while the engineer was messing on changing connectors to try and get the full 50meg download (he later realised i was using XP on the PC we were speed testing on and remembered it needed a speed optimiser setup) dislodged my own telephone wire connection from the incoming socket so the phones didn't work - i only realised a couple of hours later. I've managed to do a temporary fix until i can redo the connection

[petrolhead]

I got the new superhub the other week, wireless seems fine but I have noticed intial lag when going on line with my wired PC.

After starting the PC I click on IE and it seems to take a while from my home page (Google) to appear for the first time, this is after making sure all ssrvices etc have stopped loading. After that it seems better. Any thoughts

[deewest2002]

Originally Posted by Embarker

Had my superhub for a couple of weeks now and the lock ups are now three times a day, have an issue with it falling off and all wired pc getting a unidentified network and the wifi getting "unable to connect", so called VM.

After 25 mins and yet another dept this time to 50mb team, i was asked again for my acc nos etc - i asked in these modern days could a ticket not be created at the first dept and transfered? Why ask me for the 4th time in one call my name address account number and the colour of my underpants - I think the underpants bit was going too far cos he hung up!

So called back and cancelled the phone and broadband stating there is no customer service and i did not want to support the company with my mthly donations for a second rate experience.

May give Sky HD another go, or just keep my £500+ for the year, as I have a 2mb BT service at home/work........................

Hi Fella,
I had the same issues with disconnecting, it seems that VM have set the modem up with a 3600 second lease
this meaning that anything connected to it has to re-connect every hour, you won't notice this unless you are actually online using your PC at the time, go into the Hub Setting's Click on Advanced then LAN IP there will be a lease box that says 3600 ( 1 Hour ) change this to 9999999 this gives you about 2 or 3 months something like that, click apply and you should be ok no more re-sets, let me know how you get on

[deewest2002]

Originally Posted by rwang85

just got VM at home with the new black router, not happy with it at all because the signal is terrible.

Change the Channel number to 11 on your Router wifi settings not Auto, this will boost the signal as it's not using it's power to transmit allover the place on different frequencies

[nickp8]

Originally Posted by petrolhead

I got the new superhub the other week, wireless seems fine but I have noticed intial lag when going on line with my wired PC.

After starting the PC I click on IE and it seems to take a while from my home page (Google) to appear for the first time, this is after making sure all ssrvices etc have stopped loading. After that it seems better. Any thoughts

Something to do with your pc. Google loads instantly on my pc and even on the laptop with wireless.

[Hazgibbon]

Hey guys I'm sorry to hear its got poor range, was thinking about getting one.
I bought a Belkin G router last year and its range isn't that great, was hoping the superhub would be an improvement.
There's a PS3 2 floors up in the upstairs bedroom, you reckon it would have trouble reaching that?

[gerbilly]

I just upgraded to 50mg from 20 and I received the new superhub.
I have a good few macs and 1 laptop and also 3 phones thast connect to my wireless network and a ps3. My airport extreme has been replaced by he new superhub.
So far everything has been connected and is working ok so very pleased so far!

[mtalbot]

I've just gone for the VM 50mb service and the superhub and it all seems to work OK, apart from when I connect my Toshiba P300 laptop I stll only get 20mb according to some of the test sites. Is this down to the wifi component in the laptop?

Also I'm trying to connect a Panasonic DMR-BW880 bluray recorder to the hub via a Netgear WNCE2001 adapter without success. It comes up with an error message (B019?).

Anyone have any ideas how to fix this in simple terms. This is my first post, so apologies if it is in the wrong place.

[mikeossy]

On my second version now due to the wireless problems, of which VM told me the are now common problem. Start off fine then gradually get worse till you can only connect via a wired ethernet!. No good if you have an iPad and iPhone!.

[ukez]

Originally Posted by mikeossy

On my second version now due to the wireless problems, of which VM told me the are now common problem. Start off fine then gradually get worse till you can only connect via a wired ethernet!. No good if you have an iPad and iPhone!.

I have the same hub, same problem.... Steer clear of this modem, once you upgrade they wont give you old modem back.

You've been warned....

Happened to me this morning!

[mikeossy]

Originally Posted by ukez

I have the same hub, same problem.... Steer clear of this modem, once you upgrade they wont give you old modem back.

You've been warned....

Happened to me this morning!

I have reset the hub a dozen times and now it's working, they have booked an engineer for Monday to come and check everything not sure what he can do ?.
Currently sat here after spending the night going over everything to get it to work and well touch wood it is!
Sent from my iPad.........for now!

[bym007]

Originally Posted by ukez

I have the same hub, same problem.... Steer clear of this modem, once you upgrade they wont give you old modem back.

You've been warned....

Happened to me this morning!

I wished I was here before! I moved my house, and the engineer replaced my existing equipment with new stuff, which means I lost my Modem for Super Hub! I am hating it to the extreme at the moment! Would love to disable its wireless/router functionality, to be able to attach my existing Linksys router.

If someone knows how can I allocate the WAN IP address to an attached router, I would be grateful.

[Methanoid]

What exactly is the wireless issue to which you guys refer?

[bym007]

Just had my *first* wireless cutout. Modem seems to be fine (all lights on), but the laptop lost wireless network, while I was surfing out of nowhere. Reset the modem and the everything seems fine!

[lawnmower60]

I had problems when i got the hub could not get anything to work on wireless so i connected my belkin n1 router to super hub disconected wireless from super hub by by pressing the blue virgin button for six seconds now everything works through belkin hub they are a pc xbox playstation ds and I phone had no problems with cutting out

[bym007]

I have had 3 random router hangups already in first 24 hours. Not happy at all. I am supposed to be on 50Mbps but so far have failed to see anything above 32Mbps.

An engineer is meant to be visiting me Tuesday evening.

[IRobot]

Had the SuperHub installed early Jan. It's not very reliable. Have to pull the plug on it about once a week to get my network and internet back. Never had this problem on the old modem. Crashed on:-

Fri 11th Feb
Tue 22nd Feb
Sat 5th Mar
Sat 12th Mar

[Embarker]

Mine "locks" are even more frequent, the other night it did it right in the middle of me streaming recorded tv over the network!!!!

Why oh why do companies rush products to market when they are nothing more that a very early beta version!!!!

I have the engineer out tomorrow to "re-install" all new gear - we shall see.............

If i could get an half decent "uncapped" adsl i'd jump tomorrow..............

Not sure 3g will allow me to use my iphone's personal wifi "all you can eat" plan.....

[Fe_man2000]

Weird I have had mine installed for 2 weeks now - using wired and wireless and it hasnt needed a reboot once. Works perfectly.

I have turned the flood detection off and the firewall on day one as well though.

[Embarker]

Was dam sure i'd turned off flood this and firewall that, but logged onto the router anyway.................

Whilst there i had a click about and went into event log and it's got aload of events logged. DHCP failed, critical blah blah............

Funny, never been asked by recite this back to CS, Super Hub support or 50mb support (classic case of too many chiefs) they just tell me that the router is not showing their end - no poo sherlock.... neither is it this end - that's why i called.............

[IRobot]

The dates in my event log tally with the drop outs:-

Sat Mar 12 10:35:24 2011	Critical (3)	DHCP FAILED - Requested Info not supported
Sat Mar 12 10:35:18 2011	Critical (3)	No Ranging Response received
Sat Mar 12 10:33:18 2011	Critical (3)	No UCDs Received - Timeout
Sat Mar 12 10:32:40 2011	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire FEC framing
Sat Mar 12 10:31:44 2011	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
Sat Mar 12 02:31:02 2011	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out
Sat Mar 12 02:31:02 2011	Critical (3)	Unicast Maintenance Ranging attempted - No response - Retries exhausted
Sat Mar 05 10:16:50 2011	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received
Sat Mar 05 07:33:43 2011	Critical (3)	Registration RSP rejected message too big

[Fe_man2000]

Are there difference firmware versions out there ?

mine is

Hardware Version 2.00
Software Version V5.5.2R20

[bym007]

Originally Posted by Fe_man2000

Are there difference firmware versions out there ?

mine is

Hardware Version 2.00
Software Version V5.5.2R20

Would like to hear about this as well...

[HellRazer]

For those experiencing poor wireless have you tried switching the frequency from 5Ghz to 2.4Ghz and vice versa? I have read that this can help.