We used to be Telewest/Blueyonder customers and are now Virgin customers (having been passed on to Virgin with the latest takeover). When we were Telewest/Blueyonder we set up a small database on our BY web space. We have not used it for some time but now need to activate it again. (I know also that it is still there as I can access it to look at). But I can't get in to update it. I have logged onto Virgin self care and got as far as the upload screen but then it rejects my login says id or password is invalid.
I spoke to Virgin help desk at length and spent £5 (at 25p per minute) confirming I am using the correct id and password (my old Blueyonder one). I even dowloaded the Virgin Terrapin ftp to do the upload but it just won't let me in. I do see that the Virgin webspace access now seems to be via an NTL routine and wonder if there is some incompatibility with the old Telewest Blue Yonder access route. Before I spend yet more time on the phone to Virgin at 25p per minute, (and of course they only supply Terrapin ftp they don't support it) has anyone got any ideas what might be the underlying problem.
(Before you ask, I am logging in from my home PC, I have plenty of spare capacity on the old web site and Virgin have confirmed I am using correct id and password. Incidentally although the blueyonder email id is a valid one, I don't use it for everyday email.) So I think it must be software issue. Help anyone?
21-10-2007, 12:13 PM
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