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It should not have any colour bias at all in my experience. My toshiba is neutral in this respect. The intensity of these bars will change a bit if the scene is very dark or bright, but it shouldn't be that noticeable, so I wonder if you are running the screen controls too high, though this won't give you green blanking bars on 4x3, that is another issue. What brightness/contrast levels are you using?
There is no electronic (user) adjustment for colour levels on any modern direct view tv that I'm aware of. They are usually factory set by computers. These will be accessible in the service menu though I would not go in there unless you know what you are doing because altering the wrong parameter could cause mayhem. If the engineer is serious he will have a meter that will check the white balance and a pattern generator to see if the tv is working correctly.
One other thing: if the crt was changed but the tv wasn't set up again with the new crt this MAY account for the colour balance changing, but this is only a long shot. All crt's have different gains on the red/blue/green level so this should have been done as a matter of course. I would be amazed if the tv wasn't fully tested and adjusted after that sort of surgery.
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