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Comet repair advice?

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Old 28-12-2002, 6:06 PM   #1
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Comet repair advice?

my panny 28pl1 is going for repair next week because of interference on screen when using the front AV sockets. i also want them to stop the ghosting/bleed from the aerial socket in to the scart signal.

right, what i want to know is, is it worth it?

you can only see the faults in certain specific pictures/conditions and in all likelyhood they will say they could SEE no problem and send it back.

can the ghosting/bleed fault even be fixed or is it a by product of the manufacturing process that CAN'T be fixed?

if they can't/won't even fix the thing is it worth me sending the thing off?

any engineers out there who can tell me if these faults are fixable?

thanks
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Old 29-12-2002, 11:01 AM   #2
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Old 29-12-2002, 6:12 PM   #3
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Yes the problems you describe should be corrected to your satisfaction.
If your tv is under warranty you may wish to seek a " swap-out " replacement.

Have you checked your cables and connections too ?
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Old 29-12-2002, 7:19 PM   #4
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i've only had it 6 weeks. what is a 'swap-out' replacement?

the thing is i'm sure the comet engineers will say they couldn't SEE the problem so there is NO problem. how do i get them do see a problem that has to be correctly identified under certain conditions, when i'm not there to show them?

oh, and thanks very much for replying
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Old 29-12-2002, 9:57 PM   #5
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Engineer's will mostly agree a set is faulty without hesitation.
They are delighted if a customer insists on a replacement as it is less hassle for them.
You are definitely entitled to ask for a replacement, as your set is only six weeks old, don't accept a repair unless you are happy to do so.
A " swap-out " is a term to describe exchanging faulty items, it's often how mail order dealers solve the problem of having no local service assistance. They simply ask customers to send it back for a new one.

Having said all that, an engineer may resolve your problem by setting up and cabling attention.
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