[jenCRT]

Hi, I have just replaced my trusty Thomson 32 CRT with the
Samsung WS32z419D. I wanted a CRT with freeview and the slimfit certainly fit the bill. I have read the varoius problems that people have encountered with this set but I want to give it a try. However I nearly cancelled the order because of the catalogue of disasters I had with delivery.
any way it's here but a man is coming to connect/tune. What will he do?
I also have a few questions for the forum
Can I add speakers to it?
Can I tune in the five terrestial channels seperately?
And what can I do about the freezing of the channels?
Look forward to your assistance.

[gixxerman]

Originally Posted by jenCRT

Hi, I have just replaced my trusty Thomson 32 CRT with the
Samsung WS32z419D.

- Welcome to the 'brave souls club' Jen.

I have read the varoius problems that people have encountered with this set but I want to give it a try.

- I suppose that's the polarised nature of these boards.
You've got your 'av fans' but then again I reckon some people came here to begin with cos they had problems and googled their TV set looking for help.

Not so many go on-line to sing the praises of their kit.....and from the look of these boards most of those of us with a good '419 are too busy enjoying them to be writing long screeds about how great theirs' are.

.....but seeing as you asked

a man is coming to connect/tune. What will he do?

- Probably just access the built-in 'plug in & play' menu and get the TV to sort itself out with tuning, it's pretty easy stuff.

The only bit someone might call a 'complicated' bit is sorting the analogue channels once they're tuned in to the correct order which isn't really (follow the manual and it's easy if not quite so intuitive).
The digi stuff sorts itself.

Can I add speakers to it?

- Yes....but as part of a surround system.

It has stereo audio outputs which you would use to hook up to your amp or an active stand-alone surround-sound system like the Goodmans GCH50 stuff Currys were including gratis in the deal a wee while back.

Can I tune in the five terrestial channels seperately?

- I haven't tried this because there really isn't a need with the auto set-up.

I know you can add digital channels separately and you can fine tune so I would expect you could do so & probably without any great difficulty at all.

And what can I do about the freezing of the channels?

- Luckily I don't have this problem so I can't advise.

I am fortunate to be one of those with a great set.
It might not look like it from these boards but we do exist!

Whatever very few geometry problems my set has are very hard to spot and tiny (I'll put some pics up soon to show).

I really rate the digital freeview (my neighbour couldn't even get a picture with a freeview set-top box nevermind the beauty of a picture I get).

I have no weird colour patches, no bulges, no odd lines running down the screen, no loud buzzing and on something like the Sky or BBC 'news ticker' you can just make out a little blur right at the extreme edges.

It looks really lovely, vivid sharp colours and IMO it's a very stylish set (in black which I much prefer) too.

I paid £479 for the set thanks to a £20 off voucher (thanks Allen!), got free delivery as well (worth another £19.99 off) and I've sold the Goodmans surround sound stuff Currys threw in free on ebay knocking another £50 off.
In my book that = 'Bargain' with a capital 'B'.

I'm happy as the proverbial.

[jpb82]

the samsung ws32z419d is the tv im interested in at the moment.
i saw it for the first time today in currys and was very unimpressed
the picture was dull and the background was very blurry but saying that
the feed they were using was quite bad.
i had a play around with the settings but it made no difference
i will be going back in the next few days with my dvd player so hopefully that will make a difference in picture quality.

I have just had to return my samsung 419D :-(

A TV with great potential but too many flaws for primetime.

The first problem applies to all 419Ds according to Currys Mastercare and Samsung. There is a hardware/software problem that reverses the left/right audio channels from an HDMI source.

The second problem was the discolouration in the top right side of the screen, large purplish blob which showed particuarly badly on a red background.

Other problems encountered by other buyers including noisy transformers and bad geometry.

The one that finally killed it for me was Samsung's support desk. They wanted to take my brand new Sammy away for an indefinite period without the courtesy of a loaner. At this point I was very nervious about 'loaning' my set to Samsung for an indefinite period meaning my warranty was expiring and I would lose the recourse of getting a refund from Currys.

Anyway after calling Samsung support again, I decided I did not want to spend the next 12 months arguing with Samsung as my TV spends weeks away getting repaired, so took Samsung's advise and returned it to Curries and got a full refund. (Curry's Mastercare now acknowlege that ALL Sammy 419Ds have a problem that require a full refund)

OBTW - Trading Standards have taken up this issue and have written to DSG and Samsung UK informing them that this TV is not of merchantable quality.

Damn shame - so much potential, so many problems.....

[grunnsat]

Originally Posted by Busta999

I have just had to return my samsung 419D :-(

A TV with great potential but too many flaws for primetime.

<snap>

OBTW - Trading Standards have taken up this issue and have written to DSG and Samsung UK informing them that this TV is not of merchantable quality.

That is bad news for Samsung. I'm very curious how they will react!!

Damn shame - so much potential, so many problems.....

True, but I still hope Samsung will get the quality problem under control.

Hi gixxerman,

I'm glad you made good use of the money off voucher (see link below). I too have a set that I'm perfectly happy with (419D). A tiny bit of geometry problem, a little blur in the corners (but much better than my father-in-law's 32" crt).

The colours are fantastic and I love the look of the set. Mine is staying.

I'm interested how you sold you speakers on eBay. I want to do the same. I have an account already. What did you use as a starting price ?

Cheers,

Allen

[gixxerman]

Originally Posted by AllenConquest

Hi gixxerman,

I'm glad you made good use of the money off voucher (see link below).

- If we ever meet I will happily buy you a pint or 3 my good man; that was a little extra effort for others, kind and generous, qualities all too rare in this world.
Thank you very much.

I hope you enjoy the karmic benefits!

I too have a set that I'm perfectly happy with (419D).

- I knew it, I knew we existed!

I'm interested how you sold you speakers on eBay. I want to do the same. I have an account already. What did you use as a starting price ?

- I started it at £35 (p&p was a whopping £25 with 22kgs on Parcelforce).
Luck of the draw though, when I was placing mine I watched a set go for £79 & thought whey-hey! sadly mine didn't go quiite as well but I can't really grumble.
In fact with it being a gratis bonus I'm

The next cheapest I could have got was a '409 from empire at £450 (with delivery here to Northern Ireland) so you can see what is effectively £400 (or even £370 at empire's delivery charge) for a brand new ws HD-ready TV I'm really pleased with I honestly am

[DVD-Man]

Recently got this set but due to decorating the women of the house says it isn't to be opened until all the work is done.

Decided to still order even after I read of the HDMI issues on here, hopefully mines won't suffer from any picture gremlins.

I think its a really nice set with good features for an excellent price, my Philips 28" 4:3 TV was £965 ten years ago!

Liam

I to thought about this tV (please see other post). But decided not to, i know its cheap and the pic can be good. On thinking about it i thought why should i stump up money for somthing that samsung know is faulty. The left and right sound output being swopped over is just a farce. I have HDTV through telewest so this was a big problem for me. But good luck to you, though i purchased a LG 27" lcd in the end and have to say am well chuffed with it . Though i have just seen the 32" going for £640, always the way.

Originally Posted by tom71

The left and right sound output being swopped over is just a farce.

I know this is a problem for some people. But since my feed is via either the internal DVB-T tuner, scart, or DVI from an HTPC, I won't be using HDMI for audio input. I'm much more likely to get a decent surround sound system and hook my HTPC up to that via digital coax, and turn off the TV sound completely. So for me I didn't see this as a problem.

Cheers,

Allen

Originally Posted by AllenConquest

I know this is a problem for some people. But since my feed is via either the internal DVB-T tuner, scart, or DVI from an HTPC, I won't be using HDMI for audio input. I'm much more likely to get a decent surround sound system and hook my HTPC up to that via digital coax, and turn off the TV sound completely. So for me I didn't see this as a problem.

Cheers,

Allen

True, its just got to me that i was spending my hard earned cash on a known faulty product.

[grunnsat]

Originally Posted by DVD-Man

Recently got this set but due to decorating the women of the house says it isn't to be opened until all the work is done.

Decided to still order even after I read of the HDMI issues on here, hopefully mines won't suffer from any picture gremlins.

These HDMI problems have been resolved in present production models. If you get an older set, and it still has the problem, then you can get it fixed with a firmware upgrade.

It's a stupid mistake, but not the end of the world.......

I think its a really nice set with good features for an excellent price, my Philips 28" 4:3 TV was £965 ten years ago!

Liam

This seems to be a positive thread so I will post an update here. I am also very pleased with the Samsung 419 at the moment no significent geometry problems (The only noticable part is a slight over-scan on the left edge) All Horizontals a nice and straight and the verticals are good too. I do get the wied parts of faces moving independantly but only it seems strangly on am BBC news.

No noticable bluring in corners altough a very slight reduction in pixel definition in the corners with SD Television.

On DVD in progressive scan the picture is tremendous I do not have HDMI outputs as yet so cannot test this.

I will post picture at a later date.

For the money its good enough and the key reason I bought it its HDMI ready very good value for money and no deepper from back to front than my ancient Sony set.

[DVD-Man]

Originally Posted by grunnsat

These HDMI problems have been resolved in present production models. If you get an older set, and it still has the problem, then you can get it fixed with a firmware upgrade.

Well the box looked fairly new so lets hope it's OK, although I would consider myself a picture quality snob I think I'll find it hard to spot any faults but if I do I will return it ASAP.

Liam

[jamdorj]

I have had a good look at the tv yesterday at a curry's store and it does look very stylish and the pictures looked quite good and clear with a very slight bend on both sides of the screen, but I'm still quite impressed for such a reasonable price. I'm gonna wait for a while and see if more news comes up regarding the various issues.... and if not hope then probably go for an lcd.

[c_j_holt]

Originally Posted by Busta999

OBTW - Trading Standards have taken up this issue and have written to DSG and Samsung UK informing them that this TV is not of merchantable quality.

Busta

How do you know Trading Standard have written to DSG and Samsung UK?
Do you know anything more about the situation?

[jenCRT]

Originally Posted by gixxerman

- Welcome to the 'brave souls club' Jen.



- I suppose that's the polarised nature of these boards.
You've got your 'av fans' but then again I reckon some people came here to begin with cos they had problems and googled their TV set looking for help.

Not so many go on-line to sing the praises of their kit.....and from the look of these boards most of those of us with a good '419 are too busy enjoying them to be writing long screeds about how great theirs' are.

.....but seeing as you asked



- Probably just access the built-in 'plug in & play' menu and get the TV to sort itself out with tuning, it's pretty easy stuff.

The only bit someone might call a 'complicated' bit is sorting the analogue channels once they're tuned in to the correct order which isn't really (follow the manual and it's easy if not quite so intuitive).
The digi stuff sorts itself.



- Yes....but as part of a surround system.

It has stereo audio outputs which you would use to hook up to your amp or an active stand-alone surround-sound system like the Goodmans GCH50 stuff Currys were including gratis in the deal a wee while back.



- I haven't tried this because there really isn't a need with the auto set-up.

I know you can add digital channels separately and you can fine tune so I would expect you could do so & probably without any great difficulty at all.



- Luckily I don't have this problem so I can't advise.

I am fortunate to be one of those with a great set.
It might not look like it from these boards but we do exist!

Whatever very few geometry problems my set has are very hard to spot and tiny (I'll put some pics up soon to show).

I really rate the digital freeview (my neighbour couldn't even get a picture with a freeview set-top box nevermind the beauty of a picture I get).

I have no weird colour patches, no bulges, no odd lines running down the screen, no loud buzzing and on something like the Sky or BBC 'news ticker' you can just make out a little blur right at the extreme edges.

It looks really lovely, vivid sharp colours and IMO it's a very stylish set (in black which I much prefer) too.

I paid £479 for the set thanks to a £20 off voucher (thanks Allen!), got free delivery as well (worth another £19.99 off) and I've sold the Goodmans surround sound stuff Currys threw in free on ebay knocking another £50 off.
In my book that = 'Bargain' with a capital 'B'.

I'm happy as the proverbial.

I'm not a terchnical whiz, but I can say the picture is great and also the sound now that I've adjusted it. I'll wait and see what the man does at the weekend with regard to plug and play and analogue. Once again thanks for your help. i may be touch. And yes you did well with your price. I paid £499 plus £40 for del and connection. Lets hope it was worth it.

[jenCRT]

Originally Posted by jpb82

the samsung ws32z419d is the tv im interested in at the moment.
i saw it for the first time today in currys and was very unimpressed
the picture was dull and the background was very blurry but saying that
the feed they were using was quite bad.
i had a play around with the settings but it made no difference
i will be going back in the next few days with my dvd player so hopefully that will make a difference in picture quality.

Please let me know what happens with the picture quality and your DVD. I have to say that so far I'm very pleased. Good luck

[aa421]

Hi guys, I'm new here so if I'm asking questions that have already been answered elsewhere then please point me in the right direction.

Like many people, I'm thinking of upgrading my TV but I am unsure as to the best route. The things that I watch most on TV are football and horse racing. I have Sky so I will upgrade to Sky HD if I get an HD TV.

From what I have seen in stores and read on this forum, I get the impression that most of the HD stuff will be excellent, but I am still concerned about motion blur during football matches. The horse racing will all still be SD (Sky's At The Races channel and Setanta's Racing UK).

Do you think that the Samsung CRT set gives the advantages of HD with none of the downside of LCD or is it not that simple?

Thanks for your help.

[martin-w]

Originally Posted by DVD-Man

Recently got this set but due to decorating the women of the house says it isn't to be opened until all the work is done.

Decided to still order even after I read of the HDMI issues on here, hopefully mines won't suffer from any picture gremlins.

I think its a really nice set with good features for an excellent price, my Philips 28" 4:3 TV was £965 ten years ago!

Liam

Don't leave it too long as if you have a faulty set the longer you wait you may get fobbed off with a repair rather than a refund/replacement. I would at least check it works ok.....

[foraminafera]

Worth reviewing this thread as well. Mine (the second) has gone back for a refund. Liked the set but non-broadcast inputs had big issues with visual artefacts Video(scart), DVD (S-Video) (not on modern DVDs but on digitally re-mastered modern DVDs) and Sky (scart). Any shape on-screen with a relatively large area around the same colour/hue (e.g. facial close ups) left trails on the screen.

Second set much worse than the first and some geometry problems on the right hand side as well.

Terrible shame - I liked the set .

[jenCRT]

Hi gixxerman, My 419d is still my pride and joy. A man from Currys came and tuned in the 5 terrestial channels but the "freezing" on the freeview channels is still a problem. He recommended I get a digital tv ariel. He reckons it will be about £100 but what happens if that doesn't clear the problem? I'm going through the forum to see if anyone has recommended a suitable area. My nearest transmitter is Crystal Palace.

[warbie]

Originally Posted by aa421

Do you think that the Samsung CRT set gives the advantages of HD with none of the downside of LCD or is it not that simple?

From my brief, one day experience with the HD crt, no. HD doesn't look nearly as detailed as on the LCDs I returned (If that is your only reason for getting this set then i'd look else where) Motion was handled better, but the poor HD, poor geometry, and blurring doesn't make up for it. I'd pick a decent crt at 480p over this set, and any current lcd and plasma, any day of the week.

On a good side - Comet have been excellent about returnig this set. I rang them up, said it was crap, and asked for a refund - no trouble at all.

[finalfight]

Originally Posted by jenCRT

Hi gixxerman, My 419d is still my pride and joy. A man from Currys came and tuned in the 5 terrestial channels but the "freezing" on the freeview channels is still a problem. He recommended I get a digital tv ariel. He reckons it will be about £100 but what happens if that doesn't clear the problem? I'm going through the forum to see if anyone has recommended a suitable area. My nearest transmitter is Crystal Palace.

A high gain aerial would be a good solution but £100 sounds very expensive. I guess it depends whether you need an indoor or outdoor aerial and whether you can fit it yourself.

[gixxerman]

Originally Posted by jenCRT

Hi gixxerman, My 419d is still my pride and joy.

- Good for you; it's nice to hear of some more 'good ones' out there.

A man from Currys came and tuned in the 5 terrestial channels but the "freezing" on the freeview channels is still a problem. He recommended I get a digital tv ariel. He reckons it will be about £100 but what happens if that doesn't clear the problem?

- It's funny how these things work out. Freeview can be a real problem depending on where you live.
It's supposed to get a lot better in places where it's currently poor when the switch-off happens and the 'bandwidth' is freed up.
(depends on where you live, London like where I live is scheduled for 2012).

Like I said before I live in a terrible area for freeview, my neighbour couldn't even get a working signal with a separate set-top box and yet I rate the picture the built-in freeview gives on this tv as looking really sharp with lovely vivid colour; basically great - I'm looking forward to seeing it when they expand/upgrade the freeview network and the transmission is of a much greater quality.
Shame yours wasn't so good straight out of the box.

I could go down the route of getting a better aerial too I suppose but I only had a new (ordinary) one put up a year or so ago.
Maybe that's the difference between my neighbour and I.

To give you some idea of the price of these things Argos (rarely the cheapest place to shop although often very convenient) sell 'multi-reflector' freeview suitable aeriels for between £19.99 - £49.99 so the rest would be the labour charge (and if there is already a post up on your roof and cable to attach it to already - the old aerials'? - that surely can't be more than 20mins work tops).

Best of all is if you have 'a friend of a friend who knows someone....' etc who can do it for you (and maybe even supply the aerial itself for the buttons they really actually cost in the trade).

IMO £100 is a laugh-in-their-face attempt at day-light robbery, £30 to put up an aerial is the going rate around here (when you don't know a friend of a etc etc.......a few beers and the promise of help and a returned favour when needed is the going rate when you do).

(maybe the Currys guy has a 'mate' he was going to put you onto at that outrageous rate?)

How did you get on with your sound system?
Was it easily sorted & are you enjoying it?
(I reckon a good surround sound system is a major 'must' for movies with this beastie!)

[DVD-Man]

Just got my 419 out of the box tonight, I was busy so only did a automated tune in so will need to fine tune etc etc but so far the picture is excellent.

Liam

Got my 419 a week ago. Thought I'd give it time to see how I like it.
Times up.
It looks goo superficially, (all black and shiny and new looking), but up close it looks kinda cheap. My own personal opinion, the black covering on the box covering the CRT isnt fixed on well and the little sign that says HD ready looks like a poor quality transfer. Superficial I know, but I like to look at the mantlepiece when I am stoking the fire.
Then there are the other problems. Blurring in the bottom left and right corners (most apparent when scrolling text is on the news channels), poor looking picture compared to other supposed HD ready TVs (colour, contrast and sharpness wise). (And yes I did all sorts of adjustments, to no marked improvement). Then there is distortion in the center. Its very brief and hard to describe. I thought I was having a flashback, but my girlfriend pointed it out also, and she has never "indulged". (besides, t'was a long time ago).
And the screen goes black intermittently (all connections are fine).
Anyway, repairman coming tomorrow. I will see what he says but I think my mind is made up.A shame that I just sold a lovely Sony at a massive(ish) loss to buy this. Now I'm gonna have to spunk out more.
Or i may just do without a TV at all, y'know, read some books, do some painting, learn to play the banjo,etc.
But then the DVD recorder will be redundant...
Finally, I was on the phone for about an hour, being bounced between Currys, Mastercare, and Samsong (?) trying to get this sorted. Was it a money making ruse to keep me on the phone for that long, or was it down to plain incompetence?
Answers on a postcard.

Cheg

[swedish cook]

I was going to buy a 419d yesterday, but cannot find one, I checked local shops around Reading and Currys website won't take my order "Due to high demand the following item(s) are currently unavailable.".

Either they've sold really well or Sammy have stopped delivery until they sort out their quality issues, or both !

Good to see there ARE good examples out there, probably a large number are good and people post on here after Googling if they get a bad set. Thats not to excuse them for pushing out a high number of duff sets though.

Its a great looking box, the only one my wife would go for, and if I get a bad one I have several local Currys shops to dump it at.

I'll be watching freeview primarily from my hard-disk recorder, does anyone (with a good 419d) have experience of watching an external freeview box with it versus the inbuilt one. (Before anyone asks why I want a 419 when I don't want the freeview tuner - wife insists on black ... could be worse - pink for instance).

[DVD-Man]

I'll add more of my views later this week after I watch it some more, fine tuned all the menus and channels last night to my spec, found a weird issue, with the aerial plugged directly into the 419, you only get half the freeview channels now if you got AERIAL>VCR>419 you get all the channels! Must be some issue with a boosted signal perhaps?

Apart from that it's going well, might move to the other corner of the living room where it seems you can get better reception but still undecided.

My only let down is (don't remember the name of this feature!) the analogue Teletext moves on sub pages automatically whereas my old Philips you could advance the pages at you leisure.

Liam

Beware!!!!

If you get one of these Tvs ( samsung 419d ) from Curry's. Rememeber to return it within your 28 days otherwise you might get lumbered with a poor tv. Mine is 30 days old and Currys won't refund!! Had the enginneer out today who said it was rubbish but theres nothing he can do to make it better. he tried to get currys to refund but the ( its more than 28 days old etc ) conversation again. The engineer says there poor quality but you can get the odd good one, so now my only hope is to see the store manager to plead my case. I suppose it will teach me to be a lazy sod and pick up the phone quicker....

Any one got any ideas on how to get a refund please let me know!!!

(opps might have posted this twice!)