What does a guarantee cover?

neenaw · 26-01-2006, 8:56 PM

Oh my god!

I've just accidently damaged the tv i received this morning

Is there anything I can do to get it replaced under guarantee? Oh god! It's cosmetic damage

neenaw · 26-01-2006, 9:07 PM

Basically the front of the tv where the speakers are - there's a whole punched through it

Is it possible to get that kind of thing repaired? If so, how much?

Please help

JayCee · 26-01-2006, 9:37 PM

Quote:

Originally Posted by neenaw

Basically the front of the tv where the speakers are - there's a whole punched through it

Is it possible to get that kind of thing repaired? If so, how much?

Please help

If it's accidental damage (which you have admitted it was) then the guarantee normally doesn't cover that...however your home contents insurance (if you have taken it out) may...check out your policy for what's covered.
I don't know (as you haven't stated) what the make/model is but spare cosmetic parts are usually available (depending on make/model).

neenaw · 26-01-2006, 9:40 PM

Yup it was my fault - it was too heavy and it slipped from my fingers even tho I was lifting it with a friend.

It's a JVC AV32H5SK. How much would a replacement case cost? Thanks so much!

JayCee · 26-01-2006, 9:44 PM

Quote:

Originally Posted by neenaw

Yup it was my fault - it was too heavy and it slipped from my fingers even tho I was lifting it with a friend.

It's a JVC AV32H5SK. How much would a replacement case cost? Thanks so much!

The model is not listed in the spares database of the parts supplier I use (probably because it's so new) but there is a JVC employee who hangs around this forum who may jump in if he sees your post.

neenaw · 26-01-2006, 9:46 PM

have you any idea how much this sort of thing costs in general? i mean, it's gonna be the entire case isnt it? thanks so much for your time & help!

JayCee · 26-01-2006, 9:59 PM

Quote:

Originally Posted by neenaw

have you any idea how much this sort of thing costs in general?

I haven't a clue...since it's a newish set and big...it will be expensive I would think.

Quote:

Originally Posted by neenaw

i mean, it's gonna be the entire case isnt it?

If the speaker grille is part of the moulded cabinet...yes.

jon_mendel · 27-01-2006, 1:16 AM

speakers can sound better with the grilles off - if it works OK (and there's no kids around to poke fingers into it) you could look on this as an upgrade

Hope you get it sorted, anyway...

Jon

Tight Git · 27-01-2006, 11:04 AM

Quote:

Originally Posted by neenaw

Yup it was my fault - it was too heavy and it slipped from my fingers even tho I was lifting it with a friend.

Congrats on your honesty.

I think most people would say it was delivered damaged.

(Not Forum members, of course.

)

Hope you get it sorted.

neenaw · 27-01-2006, 11:43 AM

I just got quoted £200

The tv cost £400. how ridiculous!

DRGL · 27-01-2006, 12:07 PM

Quote:

Originally Posted by neenaw

I just got quoted £200

The tv cost £400. how ridiculous!

usually the way

JayCee · 27-01-2006, 12:55 PM

Quote:

Originally Posted by neenaw

I just got quoted £200

The tv cost £400. how ridiculous!

I work in the service industry repairing brown goods.
This seems to be normal practice for the manufacturers...it's not the first time I've been quoted a price for e.g. a laser assembly for a CD player which costs more than what the player sells at.

I suggest you claim on your contents policy if you are covered for accidental damage.

neenaw · 27-01-2006, 2:03 PM

Just can't believe it costs £200 for a replacement bit of plastic.

Totally gutted

neenaw · 27-01-2006, 2:12 PM

what happens if i tell them it arrived that way?

Tight Git · 27-01-2006, 2:39 PM

Quote:

Originally Posted by neenaw

what happens if i tell them it arrived that way?

Then I'll delete my post above!

neenaw · 27-01-2006, 2:40 PM

well... you don't get much for honesty these days

neenaw · 27-01-2006, 3:10 PM

but i don't think i can do it. i feel guilty just thinking about it.

everyone (outside of this forum) is telling me that's what i should do

DRGL · 27-01-2006, 3:14 PM

that's entirely upto you,morals etc etc. Yur stuck with either a silly repair bill for a mistake,a claim on insurance if you have it or a "white" lie...............Lets face it,JVC won't go out of pocket if you claim the TV arrived bust-it will go back,be remanufactured and packed on it's way.

JayCee · 27-01-2006, 3:27 PM

Quote:

Originally Posted by neenaw

but i don't think i can do it. i feel guilty just thinking about it.

everyone (outside of this forum) is telling me that's what i should do

I wouldn't advise it...the guilt will knaw away at you...there is a strong chance you'll get caught out...it's not worth the hassle...do the right thing.

neenaw · 27-01-2006, 3:28 PM

that's what i was thinking DRGL - it'll cost JVC much less than £200 to get it fixed.

what if they don't believe me? can they sue me for a false claim?

neenaw · 27-01-2006, 3:30 PM

Quote:

Originally Posted by JayCee

there is a strong chance you'll get caught out

what would happen if i did?

JayCee · 27-01-2006, 3:34 PM

Quote:

Originally Posted by neenaw

that's what i was thinking DRGL - it'll cost JVC much less than £200 to get it fixed.

Your claim (if you were making one) would not be against JVC but the retailer you bought it from.

Quote:

Originally Posted by neenaw

what if they don't believe me? can they sue me for a false claim?

Yes, of course.

neenaw · 27-01-2006, 3:58 PM

I'm just gonna fork out the £200

DRGL · 27-01-2006, 4:29 PM

I'm not saying that i would do it but i would think the TV would go back to JVC damaged in transit,however it's more likely the poor sod who delivered it would get the claim,or the carrier.........

jon_mendel · 27-01-2006, 4:40 PM

How bad is the damage? Could you not, say, just attach a bit of a "normal" Speaker Grill (like you get with hi-fi speakers) to cover the hole? Call me tight, but if it works despite the damage I'd probably tried to bodge something to cover the hole

but it's your call of course...

Jon

JayCee · 27-01-2006, 4:42 PM

Quote:

Originally Posted by neenaw

I'm just gonna fork out the £200

Where did you get the quote from?
Is that just for the cabinet?...or does that include transposing all the innards to the new cabinet?

neenaw · 27-01-2006, 4:56 PM

Quote:

Originally Posted by jon_mendel

How bad is the damage? Could you not, say, just attach a bit of a "normal" Speaker Grill (like you get with hi-fi speakers) to cover the hole? Call me tight, but if it works despite the damage I'd probably tried to bodge something to cover the hole

but it's your call of course...

Jon

It's not even a very big hole. I've no idea how I'd go about fixing it tho, even a botched job. I have toyed with the idea of just leaving it the way it is since the tv is working fine. I'd still have the problem of getting the tv onto the stand tho

neenaw · 27-01-2006, 4:58 PM

Quote:

Originally Posted by JayCee

Where did you get the quote from?
Is that just for the cabinet?...or does that include transposing all the innards to the new cabinet?

The quote was from a local tv repair place - they're an official jvc repair place. They quoted £120 (as a guess) for the "beznet assembly" and £77 labour.