My tv has gone wrong the set is 6weeks old. The company I brought the set from will not replace it they have taken it away and won't tell me how long it's going to be away. Does anyone know if I can demand a replacement because its only 6 weeks old?

[Paul Cooksley]

...well....depends really - Obviously six weeks is a truly un-acceptable time to have a tv develop a fault - usually retailers say if a fault occurs within 28 days you can qualify for an instant replacement - before I go further can I ask which company you bought the set from? (Fingers crossed it is not Curry's)

Hi

Do a search for "sale of goods act"

You have to accept reasonable repair, but I would agree with PC, after 6 weeks I would expect a replacement or money back.

Nigel

[DRGL]

It's not reasonable to accept a repair IMO-ask for a refund if they won't replace it. I got a replacement out of Currys' after three months.If you paid via credit card this can help you too.

[Battlestar]

Originally Posted by tools

My tv has gone wrong the set is 6weeks old. The company I brought the set from will not replace it they have taken it away and won't tell me how long it's going to be away. Does anyone know if I can demand a replacement because its only 6 weeks old?

Who did you buy it from?

I got the tv from

http://ws2.hughesdirect.co.uk/home.php

They have a local shop down the road where I live.

I have phoned there service departmant to vent my anger and it got me no where just you have to wait for a phone call.

[Astaroth]

Whilst I dont have indepth knowledge of the consumer rights any more it certainly would have been reasonable for them to repair it basically from day 1 however most companies will replace rather than repair within a certain timescale for the purposes of customer service.

Looking at it from a companies perspective however after 6 weeks it is possible for you to have 'abused' the system and caused the breakdown - when I worked for a mail order company I dealt with one occasion where someone returned a TV/VCR combo after 3 days saying the set wasnt working correctly. Our policy was we just swapped the set over but when one of our engineers looked at the faulty set back in our warehouse they found a soaking wet slice of bread in the vcr slot and water on the base/ circuit boards - our conclusion was that little fingers had put the bread in the VCR slot and then when the VCR then didnt work they poored water into the TV to give it a "not our fault" fault with the system.

I am not saying you have done anything like this but it does happen and companies want to protect themselves. If the set comes back as faulty (and it is) then they can recover monies from the manufacturer but if it is a owner caused issue then if they repair/ replace etc then it is purely at their own cost

Yes I can understand what your saying about the shops perspective. But they have sent an engineer down a week before to have a look at the set. He said the tube is breaking down and it has a software fault. So on this vist he could see if I have caused any problems.

[sawtooth]

This is what I would do.

Research the make and model of your telly on the internet , you may well find that this has happened before with other people. Therefore the issue may be known to the manufacturer and a replacement would be certainly forthcoming. Infact, I would tend to circumvent the crappy retailer you seem to have and go straight to the manufacturer, I am positive that they would help resolve this.

I presume you bought the TV brand spanking new and that the fault has not developed through customer abuse!

BTW what is the make and model?