Hi Guys, firstly I will kick off and say that HK customer service is excellent
I never got fobbed off at any stage of my discussions with them. For those of you that have been following this thread you will know that I went through 3 subs
!! but each time this happened the pain was relieved slightly by the FAST FREE pickup/delivery of my old/new sub by a courier company.
So.....the end result is this, I got a call from the rep to say that he acknowledged the issues customers were having with this sub and that after extensive testing by their tech department it transpired that the power on/off sensor was faulty and was definitely the cause of the problem, which I was kind of pleased to hear because I thought it might be the amplifier. They did some sort of simple modification and I have not had any problems since the mod was done....over 4 months now.
Apologies for not offering a specific description of the fault, I cannot exactly recall what the rep told me except that it was the sensor. I only stuck it out with these faults because I am such a fan of this system and really wanted it to come right. I would still highly recommend it to anyone looking to buy. A beautiful looking system with an amazing sound, I am still highly impressed as are all my friends that have seen and heard it. I hope this helped