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Have to keep rebooting sonos!

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Old 16-11-2009, 6:35 PM   #1
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Have to keep rebooting sonos!

I'm having to keep 'reboot' my sonos on a fairly regular basis. Two different things happen

1) Sonos won't play music on the nas and it says it can't find/connect to the drive. I have to either reboot the router and/or nas.

2) Napster won't establish a connection and I have to reboot the router. This happens very often.

My 'hub' sonos is hardwired to the nas and router, and the internet connection here is via a homeplug.

I do often switch my internet modem (that is connected to the sonos/router via homeplug) off when not in use, not sure if that makes a difference?

Its the napster connection problem requiring the router reboot that seems to happen very often.

Thanks
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Old 16-11-2009, 8:26 PM   #2
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Re: Have to keep rebooting sonos!

Hi,

I believe the culprit may be in the frequent switching off of your router.
Doing so forces all devices to renegotiate IP addresses as soon as your router (which presumably also serves as DHCP server) comes back up again.
Leave your router on and see what happens
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Old 18-11-2009, 4:36 PM   #3
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Re: Have to keep rebooting sonos!

Quote:
Originally Posted by ghislain View Post
Hi,

I believe the culprit may be in the frequent switching off of your router.
Doing so forces all devices to renegotiate IP addresses as soon as your router (which presumably also serves as DHCP server) comes back up again.
Leave your router on and see what happens
Thanks, will try that
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Old 18-11-2009, 4:49 PM   #4
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Re: Have to keep rebooting sonos!

The alternative would be to assign static IP addresses, your router/modem documentation shuld be pretty clear on how to do that.
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Old 20-11-2009, 5:02 PM   #5
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Quote:
Originally Posted by indus View Post
Thanks, will try that
Keep us updated
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Old 20-11-2009, 6:17 PM   #6
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Does anyone know how you configure a Sonos device to have a static IP when connecting to your network?

Another alternative is some routers allow you to config DHCP clients as 'leasing' an IP and the lease has an expiry. Some routers allow you to configure the expiry time as forever so even though a device gets an IP through DHCP the router will prefer to always give that device the same IP. I believe the router ties the IP to the mac address of the client device.

I'm going to try some reboots tonight to test. I'm new to Sonos and I don't want to encounter this issue if possible.
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Old 20-11-2009, 8:17 PM   #7
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Quote:
Originally Posted by earthbound View Post
Does anyone know how you configure a Sonos device to have a static IP when connecting to your network?

Another alternative is some routers allow you to config DHCP clients as 'leasing' an IP and the lease has an expiry. Some routers allow you to configure the expiry time as forever so even though a device gets an IP through DHCP the router will prefer to always give that device the same IP. I believe the router ties the IP to the mac address of the client device.

I'm going to try some reboots tonight to test. I'm new to Sonos and I don't want to encounter this issue if possible.
Go to your router's admin page and have a look around. On mine (a Sky one) there is a section called Attached Devices which shows the details of all the clients currently using your network, and another (under the advanced section) called LAN IP Setup. Here you can fix the addresses of your clients.
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Old 20-11-2009, 8:19 PM   #8
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Quote:
Originally Posted by indus View Post
My 'hub' sonos is hardwired to the nas and router
I take it you mean your Sonos is wired to your router, and your NAS is also wired to your router, not that your Sonos is wired directly to both?! Not sure the latter arrangement would work, or if it did, it might cause problems.
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Old 20-11-2009, 8:40 PM   #9
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All Sonos ZPs have a built in network switch with either 4 ports (ZP100 & ZP80) or 2 ports (ZP120 & ZP90) so it is quite possible to connect one port on a ZP to the router and the other port to the NAS. This only becomes an issue if the ZP is switched off as the network switch is no longer powered so you cannot access anything plugged into the ZP.
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