W760i sim error

smallclanger · 02-09-2009, 2:45 PM

Hi I signed up for an O2 24 month contract in November and the 'free' handset I got with the contract is playing up big time. It is constantly switching to 'demo mode' because I have an inactive SIM apparently, yet it can be made to work for periods of time by turning off & on.

I take it O2 won't offer me any kind of replacement in this situation? I'm pretty sure the SIM is fine.

RobM · 02-09-2009, 3:04 PM

It's still under warranty so get it back to them for repair. They wont replace it straight away though, they will repair it a number of times before ever considering a replacement.

smallclanger · 02-09-2009, 3:13 PM

Quote:

Originally Posted by RobM83

It's still under warranty so get it back to them for repair. They wont replace it straight away though, they will repair it a number of times before ever considering a replacement.

Thanks I will try O2 on the weekend, for some reason I was under the impression that they had no legal requirement to support the phone as it is a gift with the contract - great news if it is still covered.