[Gemini-Phoenix]

I've been using a Sony Ericsson W890i for just over a year now, but all of a sudden it has developed a fault where it no longer plays ringtone or text message sounds whenever I receive a call or text. Sometimes I experience some kind of a broken grainy gravelly sound (Like a hissing white noise), but other times I experience nothing at all.

I have been through all the settings, but nothing seems to alleviate the problem, although I will mention that video and music playback through the phone's built in speaker is still functioning fine, as it should. It's only the ringtone and text message tones I don't hear


The only thing I can think of is that the ringtone and text message tones may have become corrupt in some way. Has anyone else here experienced anything similar with their W890i's? And if so, how would I go about fixing the problem?

As it's over a year old, I doubt it is still covered by any initial insurance or cover, and I don't really want to be sending my phone off for expensive repairs, especially if the problem can be easily fixed.

Any help will be appreciated

[kayzee]

Is your ringtone played from the memory card? If so, try taking the card out and putting it back in again to see if it makes any difference.

[Gemini-Phoenix]

Tried that. It was my first thought, but the standard text message tones also don't seem to work properly, and neither do the built-in ringtones. All I get is a crackle instead of the intended sound.

If it weren't for the fact that MP3's play fine, I would have believed it to be a hardware fault, but media plays with no trouble at all, so it's not the speaker.

[TallGuy]

Originally Posted by Gemini-Phoenix

I've been using a Sony Ericsson W890i for just over a year now, but all of a sudden it has developed a fault where it no longer plays ringtone or text message sounds whenever I receive a call or text. Sometimes I experience some kind of a broken grainy gravelly sound (Like a hissing white noise), but other times I experience nothing at all.

I have been through all the settings, but nothing seems to alleviate the problem, although I will mention that video and music playback through the phone's built in speaker is still functioning fine, as it should. It's only the ringtone and text message tones I don't hear


The only thing I can think of is that the ringtone and text message tones may have become corrupt in some way. Has anyone else here experienced anything similar with their W890i's? And if so, how would I go about fixing the problem?

As it's over a year old, I doubt it is still covered by any initial insurance or cover, and I don't really want to be sending my phone off for expensive repairs, especially if the problem can be easily fixed.

Any help will be appreciated

I had the same with mine after applying a firmware update. The lights still flashed, but no sound - this on the original tones. It wouldn't play them if I went to the change tone menu and scrolled through them pressing play.

I took it back to O2 and asked for a repair. first thing they said was "have you tried a firmware update to fix it ?" - "yes, it didn't". They then said that as it was over a year old I'd have to pay, to which my reply was that I'd signed an 18 month contract to get this and it was reasonable to expect it to last for the length of the contract so I'd have a free repair please. They conceded that point and sent it off for repair - came back 4 days later working again - same software level so that wasn't the cause.

Try taking it back where you got it and asking for a repair. If they try the "it's over a year old" bit, but you're still within your contract then do as I did. Be polite, but firm, they should concede.

[Dubster]

Shouldnt make any difference as all se phones have a 2 year warranty.