Sky installer - new to forum

[FRANTIC FRANC]

Hi, name is Franc and I've been a satellite installer for about 20 years & doing Sky digital since it came out. I don't know much about how these forums work but I will be on-line all night if anyone has problems then maybe I could give some advice. Cheers, Franc

[shack]

Hi Franc!

Welcome mate!

You are just the man! please see the thread I started and give me your advice/thoughts please?

Help!!!!!

Cheers

[FRANTIC FRANC]

posted a reply on your thread -- maybe it will help you, what make is your digibox?

[neilmcl]

You're in for it now, you should have kept your head down my friend

[sbowler]

Too right, better stay online 24/7

[shack]

Franc,

The box is a Thomson DS141214C, only had it under two weeks. I have tried numerous TV/Scart lead connections. I suspect it may be something to do with interactive because when I press the red buttton they change to black for a short time when I come back from interactive they stay that way till I change channels

[FRANTIC FRANC]

Nobody has problems with Sky TV surely I hate them as much as you lot
Only joined the forum because I need help with my Philips TV
Cheers, Franc

[shack]

Originally Posted by FRANTIC FRANC

I hate Thomson!! We have loads of these returned, there was a problem with software on the sound last year and updating the box rarely cured the fault. Try the force download and hope for the best. Personally I would book the service call as I would rather have a refurb (if you're lucky a you may get a Panasonic or Sony) than a new Thomson. Cheers, Franc

Thanks Franc,

Have tried force download three times without luck!

I will give Sky a call tomorrow, so you reckon there's no chance of any kind of new box?

[FRANTIC FRANC]

If your install is less than 12 weeks I believe that you are intitled to a brand new digibox as a replacement. This does not include moving home or service replacements mind. If the operator on the other end of the phone is arkward ask to speak to a supervisor or better still customer care support, threaten to cancel as a last resort and they usually pass you on to a CC team member. The way to tell a refurb is that it usually comes in a plain cardboard box without cables & rcu and will maybe have a red sticker on the cardboard. Cheers, Franc

[shack]

Thanks for all the help Franc.

I'll give my local independant a call (who fitted it) and see what they say before I call Sky.

Cheers mate

[shack]

Franc,

I callled my local company who sorted ordering/fitting it (www.new-channels.com)

They have done really good work in the past fitting aerials etc. From what I can see the box is new because the box has Sky writing all over, it was sealed and everything was sealed up when he took it out.

Am I right in saying they place an order with Sky, then Sky sends a quantity of boxes allocated to them in batches or something???

p.s mods please delete web site address if it isn't allowed

[FRANTIC FRANC]

What usually happens if he is an ASA is that they buy, fit & cover the whole lot for 12 months themselves. Nothing to do with Sky except the card that is in your box which you pay direct to Sky. They will claim the cost of the box back to Sky and usually get a small commission for getting a new subscriber. So the box is not Sky's box and as such they will not cover it as that falls on the ASA. If however you have problems in the future they will probably help you out with a free service call just to keep you subscribing. Like I said Sky standard installs use the new flow stb's, the model you have may have been new but old on the shelf if you know what I mean. Cheers, Franc
p.s. ask them if they have a Panasonic instead!

[shack]

Originally Posted by FRANTIC FRANC

What usually happens if he is an ASA is that they buy, fit & cover the whole lot for 12 months themselves. Nothing to do with Sky except the card that is in your box which you pay direct to Sky. They will claim the cost of the box back to Sky and usually get a small commission for getting a new subscriber. So the box is not Sky's box and as such they will not cover it as that falls on the ASA. If however you have problems in the future they will probably help you out with a free service call just to keep you subscribing. Like I said Sky standard installs use the new flow stb's, the model you have may have been new but old on the shelf if you know what I mean. Cheers, Franc
p.s. ask them if they have a Panasonic instead!

Cheers mate will do, I'll let you know what happens

[shack]

Just to let you know, the same independant came out who fitted it, and yes he had never seen anything like it either!

I have a new box!


It's a new Thomson

[FRANTIC FRANC]

Tough luck . I guess he smiled at the request for a Panasonic then?!
The only similiar thing I guess I've seen is on some old Grundigs where a frozen screen picture (from some channel in it's history) is briefly flashed on the screen during menu presses! could be embarrasing if the customer has been watching certain late night entertainment LOL
Cheers, Franc