New Sky plus box signal problems

i have just moved into a newly built flat fitted with 2 sat points to a comunal dish. Just upgraded my package to Sky plus but having issues with the 2nd sat signal.
The 1st signal (on signal test screen) is reading signal strength 50% and signal quality about 60%
BUT the 2nd signal is reading signal strength 0% and the quality about 50%
I can only record the channel im watchin and can not watch any other channels while im recording.
Its not the sat cable from my box to the wall as i have tried 3 others and the same happens with them and its not my box as i tried it with another and got same problem.
Any advice/help would be much appreciated.

[Tony Hoyle]

Try swapping the connections around to see if the problem changes to the other input.

It sounds like the connection into your flat isn't working properly - you may need to pay extra to have the second connection enabled, or it may be just simply broken - only the management company can tell you which I suspect.

thanks for the reply i tried switching them round - no joy
goin to phone management later on today. Was just wondering on the off chance that anyone else has had this problem