Sky connection to telephone line - affecting adsl connection

[dvdkp]

Has anyone had any issues with Sky being connected to your telephone line and it interfering with an ADSL connection.

I have ADSL internet and my sky box is plugged into an extension lead attached to the ADSL filter, my ADSL connection keeps dropping. If I unplug Sky from the filter the connection works fine.

Any help would be appreciated.

[tattyman]

Originally Posted by dvdkp

Has anyone had any issues with Sky being connected to your telephone line and it interfering with an ADSL connection.

I have ADSL internet and my sky box is plugged into an extension lead attached to the ADSL filter, my ADSL connection keeps dropping. If I unplug Sky from the filter the connection works fine.

Any help would be appreciated.

Assuming you have a telephone somewhere else on another filter try the other filter with your sky box and see if the problem remains or goes away. If it goes away it's the filter at fault.

[xxxx]

Originally Posted by dvdkp

If I unplug Sky from the filter the connection works fine.

So leave it unplugged.
It doesn't do anything apart from encourage you to spend money.
You only need to have it if you have multiroom and even then it is enough to plug it in overnight once or twice a month.

[Nick_UK]

Get a better quality ADSL filter. The cheap ones don't work very well.

ADSL Filters - you get what you pay for

[neilmcl]

Originally Posted by xxxx

So leave it unplugged.
It doesn't do anything apart from encourage you to spend money.
You only need to have it if you have multiroom and even then it is enough to plug it in overnight once or twice a month.

Bad advice. If he's still within a 12 month contract then he's required to have the phone connected to a telephone line for the duration of the contract and if he's got multiroom he should have the line connected all the time. How his anyone supposed to know which days of the month, night or day, when Sky calls up to check the connection.

[nickeddle]

I have the same problem,I only have a cordless phone connected to the lien but if I connect my sky box I keep losing the ADSL line,having had Sky for over a year,more like 3,I leave it disconnected unless I want to use box office.
It still bugs me though,I like things to work!

[xxxx]

Originally Posted by neilmcl

Bad advice.

No, good advice and accurate to boot. I've installed hundreds of these things so I should know.

If he's still within a 12 month contract then he's required to have the phone connected to a telephone line for the duration of the contract .

"Required" maybe, but this is never checked. So why worry about it? Do you slavishly do everything that you are "required" to do?

and if he's got multiroom he should have the line connected all the time. How his anyone supposed to know which days of the month, night or day, when Sky calls up to check the connection.

Sky do not call the boxes at any time, ever.
A signal is sent via the satellite to both boxes on a regular basis and they then call Sky. If they can't get through they try more and more often until they can. Sky do not chase up missed multiroom calls until after many weeks so connecting the two boxes overnight once or twice a month will be perfectly adequate.

It seems fairly likely from his message that the OP doesn't have multiroom anyway and so he can just unplug the phone and forget about it, as I suggested.

I had a problem.
BT changed the connection box.
They installed a dual box-connection for phone line & a connection for ADSL .

All filters now not used-redundant. Unnecessary

BT did not charge for this

System now after two months of problems now (touch wood) perfect.
NB

[markeddy]

Leave multiroom connected at all times.
i am having same problem and keep unplugging mine and forgetting to plug back in.

Have been charged £32.50 five times in last 7 months for having it disconnected.
As long as you reconnect and phone them up, you do get the money back but so much aggro

[beerhunter]

If you only have one BT dual socket then you are correct in that one doesn't need extra filters. However if you have any extension sockets, they will need filters.