Anytime + not working

Dave Ward · 29-03-2012, 7:57 PM

Just activated this using bt ISP. My router is a netgear wndr3700 and it will not work. Just says service connection fail. Spent 45mins on the help line and they could not get it to work. Rebooted, reset everything. Normally connected using homeplugs but also tried a direct connection. Still no change. Any ideas please.

stuker · 29-03-2012, 9:53 PM

i had this problem but i searched on here and saw a this tip that worked. in the EPG go to options and turn broadband connection on.

Dave Ward · 30-03-2012, 1:10 PM

Done that. It connected to the router because I have an IP address and I can see it from the router. It just will not work.

**logiciel** · 30-03-2012, 7:40 PM

Quote:

Originally Posted by Dave Ward

Spent 45mins on the help line

Do you mean that you were speaking to a Sky agent about it?
If so what happened - did they say they wouldn't do anything about it?

Dave Ward · 30-03-2012, 9:41 PM

Yes. He went through everything on his system and nothing worked. After about 45mins he gave up. His only suggestion was to try a different router. He said it was early days and they were still learning.

**logiciel** · 30-03-2012, 11:12 PM

They're pathetic. I'd put it in writing on the complaints form at MySky.

D-an-W · 30-03-2012, 11:42 PM

Does the Router give any information on the connected devices, can you "see" the Sky box is talking to it if you know what I mean...?

Miss Chief · 31-03-2012, 3:39 AM

In the network screen, what does the local and service connections say? I'm guessing Local=OK and Service=fail?

If they both say OK then it's something to do with the subscription or the viewing card.

Dave Ward · 31-03-2012, 7:03 PM

Hi all,

The router can see the sky box. Gives it an ip address and I can see the connection. Its service fail. However and here's the strange thing, i've just put my old BT homehub 2 back into service and it connects ok. So it's something to do with my router and or modem -dreytek vigor 120

Dave Ward · 31-03-2012, 8:01 PM

Further to my last update I have just downloaded the latest firmware to my model and it's working. Do not ask me why

29-03-2012, 7:57 PM	#1
Dave Ward Member Join Date: Mar 2004 Location: Wolverhampton Thanks: Gave 3, Got 2 Posts: 169	Anytime + not working Advertisement Want to Advertise? Just activated this using bt ISP. My router is a netgear wndr3700 and it will not work. Just says service connection fail. Spent 45mins on the help line and they could not get it to work. Rebooted, reset everything. Normally connected using homeplugs but also tried a direct connection. Still no change. Any ideas please.
	Quote

29-03-2012, 9:53 PM	#2
stuker Member Join Date: May 2006 Thanks: Gave 0, Got 19 Posts: 136	now works for me i had this problem but i searched on here and saw a this tip that worked. in the EPG go to options and turn broadband connection on.
	Quote

30-03-2012, 9:41 PM	#5
Dave Ward Member Join Date: Mar 2004 Location: Wolverhampton Thanks: Gave 3, Got 2 Posts: 169	Yes. He went through everything on his system and nothing worked. After about 45mins he gave up. His only suggestion was to try a different router. He said it was early days and they were still learning. Last edited by Dave Ward; 30-03-2012 at 9:43 PM. Reason: More info
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30-03-2012, 1:10 PM	#3
Dave Ward Member Join Date: Mar 2004 Location: Wolverhampton Thanks: Gave 3, Got 2 Posts: 169	Done that. It connected to the router because I have an IP address and I can see it from the router. It just will not work.
	Quote

30-03-2012, 11:12 PM	#6
logiciel Moderator Join Date: Feb 2008 Thanks: Gave 1,854, Got 4,215 Posts: 42,897	They're pathetic. I'd put it in writing on the complaints form at MySky.
	Quote

30-03-2012, 11:42 PM	#7
D-an-W Senior Member Join Date: Sep 2006 Thanks: Gave 228, Got 152 Posts: 1,670	Does the Router give any information on the connected devices, can you "see" the Sky box is talking to it if you know what I mean...?
	Quote

31-03-2012, 3:39 AM	#8
Miss Chief Veteran Member Join Date: Jun 2007 Thanks: Gave 274, Got 798 Posts: 6,649	In the network screen, what does the local and service connections say? I'm guessing Local=OK and Service=fail? If they both say OK then it's something to do with the subscription or the viewing card.
	Quote

31-03-2012, 7:03 PM	#9
Dave Ward Member Join Date: Mar 2004 Location: Wolverhampton Thanks: Gave 3, Got 2 Posts: 169	Hi all, The router can see the sky box. Gives it an ip address and I can see the connection. Its service fail. However and here's the strange thing, i've just put my old BT homehub 2 back into service and it connects ok. So it's something to do with my router and or modem -dreytek vigor 120
	Quote

31-03-2012, 8:01 PM	#10
Dave Ward Member Join Date: Mar 2004 Location: Wolverhampton Thanks: Gave 3, Got 2 Posts: 169	Further to my last update I have just downloaded the latest firmware to my model and it's working. Do not ask me why
	Quote

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Anytime + not working