JoeFX
Standard Member
- Joined
- Apr 23, 2009
- Messages
- 1
- Reaction score
- 3
- Points
- 1
Hi all,
I just registered on the forum because I wanted to ask why I had no picture since this morning (I received the new HD menu system overnight). However I've just found out how to fix it, so I thought I'd still post on the forum and share it with you in case anyone else has same problem...
By the way, I just spent 25 minutes on the phone to Sky (in India) and the guy did not mention this at all... which I find unbelievable. All he did was tell me to switch off the LNB and switch it back on again... useless!
Anyway, if you live in a flat then you've probably only got a 'single feed' - that is, one wire plugged-in to the "Dish Input 1" at the back of the box, and nothing plugged-in to "Dish Input 2".
If you are in that scenario and you are getting a "No Satellite Signal Received (28)" error, do the following (assuming you have the new menu system)...
* Make sure your sky cable is plugged into "Dish Input 1"
* Press Services on your remote
* Press Right-Arrow and highlight "Settings"
* Press Down-Arrow and highlight "Picture"
* Press 0, 1, Select
* The "Setup" tab will now appear
* Scroll down and select the "Single Feed Mode" option
* Press the Right-Arrow and change it from 'OFF' to 'ON'
* Press the Green Button to Save the settings
* A 'Caution' message will appear... Press 'Select'
* Your system will now switch-off/reboot
* Leave it for a couple of minutes
* Press the Sky button to bring it back to life
* Hey-presto, you can see the picture again!
... and screw-you Sky Customer Services for trying to charge me £65 for an engineer to come out and 'fix' my not broken HD Box!
I just registered on the forum because I wanted to ask why I had no picture since this morning (I received the new HD menu system overnight). However I've just found out how to fix it, so I thought I'd still post on the forum and share it with you in case anyone else has same problem...
By the way, I just spent 25 minutes on the phone to Sky (in India) and the guy did not mention this at all... which I find unbelievable. All he did was tell me to switch off the LNB and switch it back on again... useless!
Anyway, if you live in a flat then you've probably only got a 'single feed' - that is, one wire plugged-in to the "Dish Input 1" at the back of the box, and nothing plugged-in to "Dish Input 2".
If you are in that scenario and you are getting a "No Satellite Signal Received (28)" error, do the following (assuming you have the new menu system)...
* Make sure your sky cable is plugged into "Dish Input 1"
* Press Services on your remote
* Press Right-Arrow and highlight "Settings"
* Press Down-Arrow and highlight "Picture"
* Press 0, 1, Select
* The "Setup" tab will now appear
* Scroll down and select the "Single Feed Mode" option
* Press the Right-Arrow and change it from 'OFF' to 'ON'
* Press the Green Button to Save the settings
* A 'Caution' message will appear... Press 'Select'
* Your system will now switch-off/reboot
* Leave it for a couple of minutes
* Press the Sky button to bring it back to life
* Hey-presto, you can see the picture again!
... and screw-you Sky Customer Services for trying to charge me £65 for an engineer to come out and 'fix' my not broken HD Box!